New HP TouchSmart may be malfunctioning

August 9, 2009 at 06:19:23
Specs: WIndows Vista 64 bit Media Center, Intel Core 2 Duo E6600, Corsair XMS2 DDR2 800MHz
I just bought the TouchSmart IQ506 today and was copying files onto it from a USB 2.0 flash drive. I had it plugged into one of the USB 2.0 ports on the back and when I was done with it I hit eject. Vista said it was being used so it couldn't be ejected. So I logged out and back in. Same thing. So I rebooted, and the same thing happened. So I just completely powered the thing off and pulled it out. It almost felt like it has hot enough to burn me. This drive has been working fine with my regular PC for about 1.5 years and I have never had this issue before. In fact I just stuck it in my normal PC for 15 minutes and it barely got hot at all. Should I just take it back and trade it for the other one they have in stock or do you think it was a Vista lockup thing (which could have ruined my flash drive!)? Thanks.

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#1
August 9, 2009 at 13:25:53
"I hit eject. Vista said it was being used...."
"I rebooted, and the same thing happened."
"....do you think it was a Vista lockup thing..."

Eject doesn't always work. The following always does.

When you plug in a USB (or firewire) external drive, a USB (or firewire) flash drive, or a memory card into a USB (or firewire) connected card reader, an icon appears in your taskbar, if it isn't already there - by default, in ME through XP it's a gray rectangle with a bright lime green arrow over it; in Vista it's a mid green circle with a fat white checkmark on it. That icon may be hidden - if so, click on the < at the left end of the task bar to reveal icons for things that haven't been used in at least a short time.
When you are finished with using that USB external drive, USB flash drive, or memory card, if Windows is still running, if you want to unplug the drive or the card, you are supposed to click on that icon (Safely Remove Hardware) and chhose to STOP accessing the device, otherwise the data on the device can be damaged when you unlpug it while Windows is running - it isn't always damaged, but it CAN be damaged.
OR - if you shut down Windows and then unplug the drive or the card, the data on the drive or the card will not be damaged.

"It almost felt like it has hot enough to burn me"
"....it barely got hot at all."

Was is"it"?
The USB male plug connector, or the whole thing?

"It almost felt like it has hot enough to burn me"

That doesn't tell us much. That' s relative to how sensitive the skin on your fingers is. Metal always feels hotter than plastic at the same temp. E.g. if you do very little that would produce thicker skin or calluses on your fingers, it may seem hotter than it is. How hot does it get, say, relative to a ceramic cup of hot coffee that has fully heated up, when you grasp the cup without using the handle, regarding your fingers?

Apparently this TouchSmart IQ506 is one of these touchscreen all in one desktop computers.(If it were a well used desktop computer I would have suggested the fan on the power supply may have stopped spinning and the PS is dumping heat inside the case because of that.) The USB male plug connector, or the whole flash drive, should NOT get hot - warm maybe, but not hot. I suspect there's something wrong with your TouchSmart IQ506 and you should return it and exchange it for another one, unless you can determine by searching on the web or the HP site that this is a known thing that happens with this or similar models.


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#2
August 9, 2009 at 16:03:44
The USB flash drive got very hot. It is a Cruzermicro drive. It felt somewhat close to a hot cup. The casing is plastic, I was not holding metal. When I use it on my other PC it gets slightly warm, not anywhere near this hot.

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#3
August 9, 2009 at 16:58:31
Well, not that hot actually, but significantly hotter than it has ever gotten in use on any other PC. The drive has been working fine for 1.5 years like I said. My father tried his flash drive and it barely got hot at all. Of course, the casing for his isn't straight plastic like mine and I would only assume dissipates heat better.

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#4
August 9, 2009 at 17:08:34
For instance, when using on my PC it doesn't even feel slightly warm about 95% of the time.

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#5
August 9, 2009 at 18:27:24
There's no need for the multiple short posts. You can edit any of your own posts, for at least 5 days, by clicking on edit top left in them, except the first one after a second post appears, if you made it and it's the Topic post.
If you search and don't find any evidence these computers are known to do this, I would take it back or ship it back and get another one. If you know where one or more of them are on display locally, go there and stick a flash drive in it / them and and let that sit for a while then take it out and see if it's hot.

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#6
August 19, 2009 at 19:29:56
Ok, didn't know that. One of the sales/tech guys (at Staples...)
told me that these PCs get very hot on the back so I guess it is
"normal". Could Just hook up a high performance fan next to it :-/

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