Solved New graphics card, computer crashing!

December 5, 2014 at 23:20:38
Specs: Windows 7
I recently upgraded my graphics card from an AMD Radeon HD 5670 to thr 7770 model. (Old fan was giving out) and ever since, every so often, my computer crashes. There's no blue screens, no sudden shutoffs, just the sound will start hanging and rapidly echoing in a sort of...buzzing manner. The screen remains, but completly frozen, and the sound wil lCONTINUE playing, just at a super slow pace and it sounds like someone's talking through a fan to make the darth vader voice. (Like you did as a kid) and I don't know what's wrong! I've got it plugged into the PSU, it's unobstructed, and I've tried reseating it and the memory sticks (solved a problem before) but still having no luck! My PC is an Alienware Aurora R2. (About three years old at this point) and this is only the second crash-related issue I've had. Can anyone help? What do I do? Is it possible this new, more powerful Graphics card is pulling power/memory at too high a rate for my PC to handle?

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✔ Best Answer
December 6, 2014 at 08:24:32
"A minimum of 450W system power supply(with 12V current rating of 40A)"

Probably trying to cover their butts because they know how clueless the average consumer is when it comes to PC hardware. It's wrong anyway. And to show you how wrong it is, do you know how to calculate wattage? Volts x Amps = Watts. So 12v x 40A = 480W, how do you get that out of a 450W PSU?

"my PSU is VERY outdated"

No it's not, it's only a few years old. PSUs with only 8A on the +12v (which is what you originally said you had) are over 10 years old. Your PSU has 3 separate +12v rail at 18A each with a combined wattage of 500W.

Actually, your power supply - N525EF-00 - is a Dell unit. That makes sense because Dell bought Alienware. I doubt the power supply is the problem.

Which video card did you get? There are dozens of different HD 7770 cards with different GPU & memory combinations. Did you connect the 6-pin PCIe plug to the card?



#1
December 5, 2014 at 23:38:25
PSU needs to be 400w minimum for a single HD 7770.

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#2
December 6, 2014 at 05:15:58
my PSU has a 525 wattage, nd after your response, I also took a look at the box, it says I need a 12v current rating of 40A, while my current 12v rating is MUCH lower. I think it was about about 8A. Whatever that means. Though it just said reccomended settings. But I assume that if I upgrade my PSU to these reccomendations, I should be fine.

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#3
December 6, 2014 at 05:37:53
Any of these should do it:
http://www.newegg.com/Product/Produ...
Important things that these have that the cheap ones do not:
Single 12Volt Rail with high amperage
Active PFC
80% or higher certified efficient
Quality name brand
3 to 5 year warranty
There are other good brands out there and I have used some of them, these are good and easy to recommend. I have no link to the brand or the seller other than I like the product and service.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
December 6, 2014 at 05:46:04
I appriciate the help. Going to have to switch back to the old card for a bit until I can afford the new psu, but now I have a target to aim for! I'm not sure of a PCIe driver matters, the box said I needed the 'correct' one, and I THINK I just got 3.0 installed (it's all I could find about what pcie on the box to use) so I'm hoping MAYBE that fixed it? If not, I'll just wait for the next crash like I had before, and switch back until, probably christmas. Thanks for all the help!

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#5
December 6, 2014 at 05:49:28
"my PSU has a 525 wattage"

Wattage is only one of the many specs that need to be considered when selecting a PSU. Amperage on the +12v rail is extremely important, so is having active PFC & an 80 Plus efficiency rating.

"I need a 12v current rating of 40A, while my current 12v rating is MUCH lower. I think it was about about 8A."

I don't know where you came up with the 40A requirement, but the HD 7770 only requires about 20W more than the HD 5670 & that only amounts to an additional 1.7A. However, if your PSU only has 8A on the +12v rail, it's either extremely outdated or a low end piece of junk. Either way, it should be replaced ASAP. How about posting the make/model of your PSU so that we can verify the specs?

This Corsair 430W PSU (on sale for $20 after rebate) should be more than sufficient for your system & it's an excellent unit:

http://www.newegg.com/Product/Produ...

Have a look at this HD 5670 vs HD 7770 comparison:

http://www.hwcompare.com/11939/rade...

Also have a look at these wattage numbers for systems with various video cards. An entire system under full load with an HD 7770 only consumes 250W:

http://www.anandtech.com/show/5541/...

message edited by riider


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#6
December 6, 2014 at 06:30:45
The 40A was on the reccomended system requirements listed on the 7770 box. And yes, my PSU is VERY outdated. Years old, it was the integrated PSU that came with the alienware Aurora R2 in about 2011. I pulled it out and got the info on the sticker, and I'll put as much as I can here

Model: N525EF-OO
REF. NO: NPS-525BB A
REV: 05

Input 100-240V ~7.9A
50-60HZ

Output
525W MAX.
+5V /20,0A
+12VA /18.0A
+12VB /18.0A
+12VC /18.0A
+3.3V /20.0A
+5VSB / 4.0A
-12V /0.5A

Max combined power on +5v &+3.3V output is 150W
+12VA, +12VA & +12VC, output is 500W

and the info on the graphics card box says:

Reccomended System Requirements:
A minimum of 450W system power supply(with 12V current rating of 40A)


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#7
December 6, 2014 at 08:24:32
✔ Best Answer
"A minimum of 450W system power supply(with 12V current rating of 40A)"

Probably trying to cover their butts because they know how clueless the average consumer is when it comes to PC hardware. It's wrong anyway. And to show you how wrong it is, do you know how to calculate wattage? Volts x Amps = Watts. So 12v x 40A = 480W, how do you get that out of a 450W PSU?

"my PSU is VERY outdated"

No it's not, it's only a few years old. PSUs with only 8A on the +12v (which is what you originally said you had) are over 10 years old. Your PSU has 3 separate +12v rail at 18A each with a combined wattage of 500W.

Actually, your power supply - N525EF-00 - is a Dell unit. That makes sense because Dell bought Alienware. I doubt the power supply is the problem.

Which video card did you get? There are dozens of different HD 7770 cards with different GPU & memory combinations. Did you connect the 6-pin PCIe plug to the card?


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#8
December 6, 2014 at 18:15:13
I didn't know how to calculate wattage. I can solve some software issues when it comes to computers, and figure out plenty of errors, but I know next to nothing about hardware. this is the card I got

http://www.amazon.com/gp/product/B0...

and yes, the 6-pin PCE -is- plugged into the card. I had issues with it before, but it IS plugged in, and it IS running. The box also mentioned the "Correct PCIe Chipset Driver" but it didn't mention which one that was. The box said it was 3.0 ready, so I did some searchign and I THINK I downloaded said driver. Just waiting to see if it crashes again.


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#9
December 7, 2014 at 06:40:04
"The box also mentioned the "Correct PCIe Chipset Driver" but it didn't mention which one that was"

The chipset driver required depends on the motherboard. There is no universal driver. According to the Alienware Aurora R2 spec sheet, your board is either based on the Intel P55 or the Intel X58, so the chipset drivers should be downloaded from Intel or Dell/Alienware.

http://www.dell.com/us/dfh/p/alienw...

https://downloadcenter.intel.com/

"The box said it was 3.0 ready, so I did some searchign and I THINK I downloaded said driver"

Your board doesn't support PCIe 3.0. If you look at the spec sheet above, it supports 2.0. That isn't a problem because the video card is backwards compatible. I don't know what you downloaded because the PCIe drivers are contained in the chipset driver package. Maybe whatever it is you installed is what's causing your problem? Also, make sure your card is in PCIe slot #1 (the uppermost slot) & that you're running the most recent AMD graphics drivers.

Here's links to your graphics card & the AMD drivers site. I hope you didn't pay $150+ because similar cards sell for 1/2 that much.

http://www.asus.com/Graphics_Cards/...

http://support.amd.com/en-us/download

http://www.newegg.com/Product/Produ...


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#10
December 7, 2014 at 18:05:05
My computer was crashing before I downloaded the 3.0 thing. Which was some USB Utility Controller or something of the sort. Since I downloaded it (or perhaps since I put my newer card in after that point) I haven't crashed yet. I'm still going to update drivers from Dell and hope for the best.

It is also in the uppermost slot. (Won't fit in the bottom one).

So I'm going to update drivers from the links you've provided and hope for the best. If I get no crashes in the next day or two I suppose I'll mark this as solved. Thank you so much for your help.


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#11
December 7, 2014 at 18:37:27
If you installed a random driver like a USB 3.0 or PCIe 3.0 from some other motherboard you will need to do a system restore to a date before that install, before even installing the correct driver for the graphics card. If not then you will probably have to download and install all motherboard drivers for your system from the system mfg's website before you install the graphics driver. Either of these should be able to make sure that the errant driver does not continue to cause you problems. If you have any trouble keeping it running long enough to do this, restart it in safe mode which uses generic windows drivers and should make either one you choose easier (possible?).

You have to be a little bit crazy to keep you from going insane.


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#12
December 7, 2014 at 22:55:04
Any chipset drivers came from a website, not a motherboard. And every other driver was installed before I even thought about coming here asking for help about the crashing. I installed the drivers riider posted for me, and my system still hasn't crashed all day. If it does continue to be a problem, I'll do a system restore and see if I can get everything put back in it's right place manually...but I'm going to hope that isn't the case. I'll bookmark this page just in case.

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#13
December 8, 2014 at 04:33:12
"Any chipset drivers came from a website, not a motherboard."
Drivers come from web sites or from a driver disk usually a CD, the question is what website? All drivers for a factory made system should come from the factory's website. All drivers for components added should come from the component manufacture's web site. Drivers for graphics cards may also come from the graphics chipset manufacture's site (NVidia, AMD/Radeon). Any other site is typically a poor choice (unless specifically instructed by someone who really knows). (This added just for clarity and to help avoid future troubles)

Keep us posted, if all is well in say a week, pop back and let us know this and choose a best answer to mark this post as solved.

You have to be a little bit crazy to keep you from going insane.


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#14
December 8, 2014 at 04:38:42
I will. If nothing goes wrong in a week, I'll post back and mark an answer.

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#15
December 14, 2014 at 10:44:50
It's been about a week, and no crashes so far! Hopefully it'll keep this way.

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#16
December 14, 2014 at 18:55:35
That is good to hear, thanks for getting back to us.
If you do have related problems in the future, start new thread but also include a link to this one for clarity and so no one will bother to state/try what has already been suggested.

You have to be a little bit crazy to keep you from going insane.


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