New DVI LCD monitor will not show boot or windows after boot

February 1, 2012 at 13:42:29
Specs: Windows XP Pro, Core 2 Dual 1.33G
VS-102 DVI monitor will not run. It did for a while, and then stopped. It's on a Shuttle small FF w/ Win7 home. The monitor worked a few times, then it was necessary to remove stuff sequentially. Like, the Ethernet 10/100, the RS-232 data-in cable, the sound cable. Each time something was yanked, the monitor would light up in boot, but shutting down and rebooting made it fail until yet another peripheral was yanked. So I'm down to DVI monitor, kbd and mouse, and then I get a blue screen with "fatal error" msg, and from that point on, nothing.

Point to see: On normal boot, the HDD telltale LED flashes sporadically, staying lit for ten sec or so, blinking rapidly, blah, blah. After the fatal error msg, HDD LED blinks for 1/10th sec, every second,
and very regular like a clock ticking.

Connected the offending monitor to another PC. Connected the VGA cord first method. Monitor worked perfectly. On-screen menu operative: A-OK. Then tried the DVI. NO SIGNAL error message. Tried cabling change, same msg. Tried reboot, same msg. Looked at monitor properties and see that Win XP (the second PC), added a third monitor.Tried button pushing, no dice. E-Mailed DVI Monitor vendor, No reply, no telno.

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February 1, 2012 at 14:17:19
Not much of a question here.

If it did work and now doesn't then I'd assume it is bad and send it back.

A Pit Bull is like a gun you can pet. And there is no safety on it.

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February 1, 2012 at 15:58:05
A monitor can only display when a video signal is being sent to it.

Do you see a no signal message displayed on the monitor?

Try removing the data cable from the computer and then turning on the monitor. You should see the "no signal" message. If you don't, then the monitor may be defective.

From your description it is possible that you are overloading the power supply. Did you install an add in card or make any internal changes to your computer?

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February 1, 2012 at 16:13:56
Thanks for the added knowledge. The monitor works in VGA mode, that is when a VGA cable is plugged into it and connected to a VGA port on another PC. The On-Screen Menu operates then, as well. The No Signal error message shows up when attempting DVI-D hookup, with the driving PC being already booted, or booting. This error moved to a second PC. This tells me the monitor operates in VGA, and the internal cicuitry in the monitor exclusive of the DVI resolving parts are operative.

The Shuttle PC has an outboard monolithic power supply, same as many laptop cubes. The seller says all sorts of retail POS apps use this platform with all sorts of peripherals and they generall seem to not overload the supply ampacity. All I had running was a 2-inch USB speaker pair, 10/100, kbd, mouse and the DVI-D. The monitor seller sent me an e-mail with an RMA number. What I am looking for on this forum is ammunition to use with myself, learning there is something inherently complicated with DVI-D or PC provisioning. If someone has seen these symptoms and can say, "Yes, it's a blown monitor," etc., I can move ahead with added confidence.

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Related Solutions

February 1, 2012 at 18:50:38
Are you using any adapters on the monitor cable?

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February 2, 2012 at 08:43:38
No adapters are in use, any where in the video chain. The PC DVI plug is a female DVI-D style. The OEM cable that came with the monitor is a Male-to-Male DVI-D configuration. I did need to add an extension, DVI-D, Male-to-Female cable in order to get from the CPU location to the operator console. However, the above issues surfaced while only using the OEM cable, which sports a ferrite bead at each end, (as does the extension cable).

The monitor, whose manufacturer is not found anywhere, is labeled a "VS-102<" 10" TFT, LCD/XGA, metal case monitor. Period. Its DVI jack, surprisingly, is a DVI-I female jack that has the extra four pin jacks around the metal blade jack. The manual is quite inexplicit and does not show a manufacturer. In fact, the manual is not even for this monitor as it shows on board controls and jacks where there are none to be found.

What is frustrating is that there is no software, no on-board test, no indication of what this monitor is needing, viz, analogue, digital, for the DVI, and why use a DVI-I jack?

Thank you for your further comments, gentlemen.

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February 2, 2012 at 10:34:02
There is a reason why the DVI cable is the length it is. Why do you need an extension? That could be the problem. Try connecting without the extension cable to see if you still have the problem.

A quick Google search produced the hit linked below on the first screen.

You are not using a normal monitor. It may have been designed to use at a point of sale location. IF that is how you are using it then you should have stated at the beginning along with the information on the cable extension.

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February 2, 2012 at 10:55:56
The monitor is not at a Point-Of-Sale location, and the symptoms developed when using only the supplied Original Equipment DVI-D cable. The extension was for when the monitor is mounted in its operating position, but as stated, the failure was experienced only using the shorter hookup with the one OEM DVI-D cable. The same failure and no additional symptoms developed using the extension DVI-D, M~F cable, so it is probably not a cabling issue.

The monitor has been graciously RMA'd by the Seller. It has shipped. At this point I need to decide if using a DVI system is worthwhile. Once the PC and the monitor are mounted it will be difficult to re-arrange cabling while booting, etc.

The Seller says the monitor is for use in general applications, from office to automobile to POS, and has no particular requirements such as application software to load or run.

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February 2, 2012 at 11:51:45
With a 10" monitor it isn't going to make any noticeable difference when using VGA or DVI.

Is the link I provided for that monitor? Then you don't need a large display?

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February 2, 2012 at 12:37:47
Yes, the link you posted was for that exact monitor, and I need a smaller display rather than a larger one. (There are 3 o'scopes and 5 monitors in the console). While having plugged a VGA CRT display into a Matrox with a DVI-to-VGA adaptor, this is the first time attempting to get a PC to boot up an all-DVI display. While thinking it should work the first time, every time, what I'm hearing is that DVI situations are sometimes fraught with difficulties such as what was experienced here. The PC only has DVI and HDMI monitor ports, no VGA. The PC was sent back to the seller because of the Fatal Error blue screen message and they say they found nothing amiss. Whether it is from my not being able to see the bootup and shutdown info I cannot say. However, the PC is now to be accompanied by a 10-foot monitor cable with a DVI Male on one end and a VGA Male on the other, and the system will use the VGA input only.

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