it's telling me that it is unable process my registry it tells me it can be fixed by rebooting to command prompt only and run scanreg/fix but I do not know how to do that can you please help me thank you because I cannot access anything on my computer now
It's telling you exactly what to do - boot to the command prompt and run scanreg /fix (note the space). Do you have a WinME boot floppy (startup disk)? If you don't have one, you can download a boot disk creator here: WinME boot disk creator - direct download
Download it, double click on it & follow the instructions. Once you've created the floppy, boot off it, select "minimal boot", then run scanreg /fix from the A:\> prompt.
If that doesn't work, try scanreg /restore
If all else fails try cleaning the edge connectors of the RAM with a pencil eraser then pop the stick or sticks in and out a few times to clear oxide off the sockets. The reason I am suggesting the above is because very often when registry errors are reported on Win98 and ME it actually turns out to be a RAM issue.
Always pop back and let us know the outcome - thanks
To add to Derek's answer: And any computer running Me is at least 15 years old, if not older and oxidation is a definite concern. Start the computer with everything assembled. Once the memory count finishes, hit the <F8> key. You can then select Boot to DOS Prompt and then run the scanreg /fix utility.
