my screen laptop is black

September 22, 2012 at 18:57:08
Specs: Windows XP
my scrren went black after i re stared it does all noises, even my magic jack is working but the screen is completly black

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September 22, 2012 at 20:56:59
Blown backlight or inverter. Do you have an external monitor you can connect until you can get it repaired?

Goin' Fishin' (Some day)

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September 24, 2012 at 06:27:18

Are you able to see the Windows Welcome screen? I would suggest you to follow the below mentioned steps which could help us to isolate the issue:

•Remove the battery and charger/ac adapter/power cord from your Dell notebook, press and hold the power button for 20 seconds to discharge any residual current inside the laptop. This clears RAM and resets the hardware.
•Try increasing the computer brightness.
•Connect to an external monitor (if available), when the external monitor does work it may be an issue with the Operating System or it could even be the LCD. In case it’s not LCD, verify that the video drivers are the latest.
•Run LCD or Hardware diagnostics.

Please reply if you have any further questions.

Thanks & Regards
Debbie B

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