|"I called hp a week ago and you told me"|
We are NOT HP - this is a general computer help forum. If you are having trouble with their advice then take it up with them.
As for the fan, it might be possible to repair it. Sometimes taking the sticker off the back and putting a drop of oil on the spindle can help but see if you can see why it is not running first. Otherwise change the fan.
Always pop back and let us know the outcome - thanks