My laptop can read cd but cannot read dvd, help me to fix

October 2, 2015 at 23:44:28
Specs: Windows Vista
my laptop can read CD but not DVD, I HAVE TRIED THE PROCESS OF DELETING FILTERS AS WAS SUGGESTED BUT THE STRING KEY 'HYKEY-LOCAL-MACHINE\SYSTEM\CurrentControl\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} is not listed.

message edited by NONKOLISEKO

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October 3, 2015 at 00:29:57
Did it previously read DVDs? Sometimes people think they have a DVD drive but it's only a CD drive.

Otherwise there's a good chance the drive is bad. It's not uncommon for a failing drive to read one type but not the other.

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October 3, 2015 at 07:59:56
If it used to read DVDs, does it not even read commercial ones?

Always pop back and let us know the outcome - thanks

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October 3, 2015 at 20:28:57
If you have tried most of the recommendations and it no longer can read DVD's (after trying multiple ones) then the DVD read head is bad and the drive will need replacing. The CD'd and DVD's are read with different optical heads and much of the circuits and one side can go bad while the other still works.
If you rarely use the DVD feature, consider getting an external DVD drive that plugs in via USB (they are not expensive) but if you use it more regularly like watching movies, etc. then replacing the drive would be a better choice for you.

You have to be a little bit crazy to keep you from going insane.

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