Solved My issue has not been resolved, why does it show it is?

February 12, 2013 at 16:12:29
Specs: Vista 64bit

I am new on this site and this is my first time asking you helpful people for help. Please I do need some answers. My issue has not been resolved. Not sure how it happened. Please help me if you can. Thanks

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#1
February 12, 2013 at 16:50:42

Bemire anyone can even begin to help you are going to have to give some information as to what the problem is.

There literally hundreds of thousand things that can go wrong with a computer. Try to narrow it down a bit

Information on the hardware you are using, what the problem is and what you were doing just before the problem occurred and what you have already done to try and resolve it.

Stuart


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#2
February 12, 2013 at 17:02:35
✔ Best Answer

Liz,

"I have a bios password on the computer, so 
every time computer restarts I have to enter the 
password. Could it be because of that?"

It certainly can. Windows needs to reboot itself at least once during the install. Remove the bios password for the time being. You can put it back on later if you wish.

I would think the supplemental disk is just that - supplemental, and not necessary. When you retry the install, it would be good to wipe the drive and delete the partitions and start afresh. But your data needs to be backed up first if you do it that way.


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#3
February 12, 2013 at 17:16:37

My computer is HP Pavillion dv2988se. I was on line when the computer froze a blue screen popped up. I tried to restart the computer but it I only had black screen. The computer would not load up. I knew I was in trouble. I tried f11, f8, f9 nothing would happen. At one point none of function keys would not work. I couldn't back up my files. I tried to use original recovery discs. The error indicated the hdd is not being recognized. I called HP they confirmed it is hdd issue. They claimed this computer was discontinued and I could not get hdd. The person started talking to me about purchasing a new computer. I looked on line and found it on Amezon. I installed the new hdd but another error popped up indicating cds are damaged. Once again I got on the phone with HP. I ordered the recovery cds. I installed both discs. After the 2nd cd it asked to insert the supplemental disc. HP did not send it. The option was press cancel. The computer started installing the software's. After few hours another error popped up indicating that windows installation was not successful and I should re-install again. Here I am a week later. HP has no clue what they are doing. I got two extra sets of cds but they all were the same and no supplemental disc.!! As of this morning HP informed me they made a mistake and they don't have the supplemental discs anymore.
I am just not understanding why I can't get the installation complete. Every time it gives me different pop up errors. I have been looking them up to understand what is going on. HP wants to charge me 99.00 just to trouble shoot. That is why I discovered this website and started reaching out for help. I am so happy that you guys are here to help out. So thank you for your help and time.

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#4
February 12, 2013 at 17:31:58

Thanks for your respond. I am not sure how to remove the bios password. Do you know how to remove it?

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#5
February 12, 2013 at 18:12:27

You have to access the bios. There should be a key you press to do so when the machine first boots up. It may be an F key (F2 and F10 are common) or ESC or DEL. It usually says it on the screen at the bottom, fleetingly. Or do a search to find out.

Once in the bios you use the arrow keys to navigate around to the screen that deals with passwords. Don't change anything else but that. Then under the Exit tab you'll be able to save and exit.


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#6
February 12, 2013 at 18:18:28

"My issue has not been resolved"
Looks like you clicked on Best Answer last time. Leave that until the problem is sorted.

Most likely press the F10 key repeatedly after starting to get into BIOS on that model.

Always pop back and let us know the outcome - thanks


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#7
February 12, 2013 at 20:39:28

Please go back to the original post:
http://www.computing.net/answers/ha...

You have to be a little bit crazy to keep you from going insane.


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#8
February 13, 2013 at 07:43:39

quoted from new post: http://www.computing.net/answers/wi...

I have a pavillion dv2988se. I performed system recovery. I need to set up windows. Windows set up screen can not be accessed because the touch pad and the keyboard are not functioning. I tried HP support, but it is not helping my situation. Do I have to recover again? It took me all evening until this morning. Is there another way you experts can help me?

:: mike


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