My Hp 6720y has Shut Down problems

December 4, 2013 at 19:31:43
Specs: Win 7 service pack 2, 2 gigs ram
My Hp 6720y keeps overheating and i have done everything i know to fix the problem like changing the Power Supply from 350 watts to 500 watts, added GeForce 8400 GS video card 4 gigs mem, but no matter what i do it still has the GPU showing starting out in the 40'sC and goes up to 80'sC and most the time it gets to 75C it shuts off the PC, any suggestions out there will really be appr.

See More: My Hp 6720y has Shut Down problems

Report •


#1
December 5, 2013 at 03:14:25
start with cleaning out all the dust in and around the cpu fan inside your computer first thing i do is take it outside my shop and blow it out replacing power supplies isnt your problem unless your putting in cheap one that arent at least 80% effiency
blow entire pc out
Davidw

message edited by Davidw


Report •

#2
December 5, 2013 at 08:19:29
Make sure the CPU heat sink is clean too and that all fans are running. If all else fails you might have to reseat the CPU with thermal compound.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#3
December 5, 2013 at 11:42:55
Install HWMonitor and run it in real time. I don't think the GPU temperature can shut down you computer. The CPU (processor) can though.

Boot into the BIOS (setup) screens and see what the shut down temperature is currently set at.

Blow out the entire insides of your case, including the power supply. As Derek stated, if the CPU fan is clean and turning at normal speed and the CPU is overheating, you may need to remove the heat sink, clean off all old thermal pad/ paste, and then apply new thermal paste according to the instructions for your processor type.

Get HWMonitor from the link below.

http://www.cpuid.com/softwares/hwmo...


Report •

Related Solutions

#4
December 6, 2013 at 13:08:41
I have done everything you guys are talking about already and as i type this looking at the HWMONITOR the gpu is at 74c all fans are running ok, all new paste on the cpu and everything is clean, using Now the new video card as mentioned but if i start a Hidden Object game or sometimes just watching videos on youtube it will shut down, thanks everyone for you support...If anything changes i will get back to you all

Report •

#5
December 6, 2013 at 16:37:44
Your CPU temperature is TOO HIGH. You are evidently doing something wrong. You didn't remove the fan from the sink sink did you?

Click on both the links below to first learn how to use thermal paste with your processor. Any brand will do. Then there is a utube video that should be helpful.

http://www.arcticsilver.com/PDF/app...

http://www.youtube.com/watch?v=Y2gi...


Report •

#6
December 6, 2013 at 16:49:33
Maybe I'm confused now but I don't see anywhere that you have given the CPU figures, only the GPU. Please let us have them.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#7
December 7, 2013 at 06:44:38
Sorry about that, read #4 too fast. 75c is not too high for a GPU.

Check your BIOS settings to see what the shut down temperature is set at. The power requirements for the 8400GS are not demanding. That said, a crappy power supply can still be an issue. Dirty power can cause your symptoms.

Run HWMonitor and look at the three major voltages. 12v, 5v & 3.3v. All should stay within +- 5% of those numbers. Post your system and CPU temps too.

Also download and run memtest86+ from the link below.

http://www.memtest.org/

message edited by OtheHill


Report •

#8
December 7, 2013 at 13:37:44
my screen capture
I am going to try to send you a screen capture file to see what everything in HWMonitor was showing at this time

Report •

#9
December 7, 2013 at 14:06:42
CPUID HWMonitor Report
-------------------------------------------------------------------------

Binaries
-------------------------------------------------------------------------

HWMonitor version 1.2.4.0

Monitoring
-------------------------------------------------------------------------

Mainboard Model VIOLET (0x000001D3 - 0x00689480)

LPCIO
-------------------------------------------------------------------------

LPCIO Vendor Fintek
LPCIO Model F8000
LPCIO Vendor ID 0x1934
LPCIO Chip ID 0x581
Config Mode I/O address 0x2E
Config Mode LDN 0x4
Config Mode registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
Register space LPC, base address = 0x0A00


Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor Fintek F8000
Voltage 0 1.66 Volts [0xD0] (VIN0)
Voltage 1 1.68 Volts [0xD2] (VIN1)
Voltage 2 1.58 Volts [0xC5] (VIN2)
Temperature 0 51°C (123°F) [0x33] (TMPIN0)
Temperature 2 38°C (100°F) [0x26] (TMPIN2)
Fan 0 1951 RPM [0x301] (FANIN0)
Fan 1 993 RPM [0x5E7] (FANIN1)
Register space LPC, base address =
Hardware monitor NVIDIA I/O
Temperature 0 72°C (161°F) [0x48] (TMPIN0)


Processors
-------------------------------------------------------------------------

Number of processors 1
Number of threads 4

APICs
-------------------------------------------------------------------------

Processor 0
-- Core 0
-- Thread 0 0
-- Core 1
-- Thread 0 1
-- Core 2
-- Thread 0 2
-- Core 3
-- Thread 0 3

Timers
-------------------------------------------------------------------------

ACPI timer 3.580 MHz
HPET timer 25.000 MHz
Perf timer 2.148 MHz
Sys timer 1.000 KHz
BCLK timer 199.99 MHz


Processors Information
-------------------------------------------------------------------------

Processor 1 ID = 0
Number of cores 4 (max 4)
Number of threads 4 (max 4)
Name AMD Phenom X4 9550
Codename Agena
Specification AMD Phenom(tm) 9550 Quad-Core Processor
Package Socket AM2+ (940)
CPUID F.2.3
Extended CPUID 10.2
Brand ID 10
Core Stepping DR-B3
Technology 65 nm
TDP Limit 96 Watts
Core Speed 2199.9 MHz
Multiplier x Bus Speed 11.0 x 200.0 MHz
HT Link speed 1799.9 MHz
Stock frequency 2200 MHz
Instructions sets MMX (+), 3DNow! (+), SSE, SSE2, SSE3, SSE4A, x86-64, AMD-V
L1 Data cache 4 x 64 KBytes, 2-way set associative, 64-byte line size
L1 Instruction cache 4 x 64 KBytes, 2-way set associative, 64-byte line size
L2 cache 4 x 512 KBytes, 16-way set associative, 64-byte line size
L3 cache 2 MBytes, 32-way set associative, 64-byte line size
FID/VID Control yes
FID range 5.5x - 11.0x
Max VID 1.250 V
# of P-States 2
P-State FID 0x6 - VID 0x1C - IDD 19 (11.00x - 1.200 V)
P-State FID 0x106 - VID 0x28 - IDD 14 (5.50x - 1.050 V)


Package Type 0x1
Model 95
String 1 0x2
String 2 0x3
Page 0x0
CmpCap 4
ApicIdCoreSize 4
TDC Limit 76 Amps
Boosted P-States 0
Max non-turbo ratio 11.00x
Max turbo ratio 11.00x
Max CPU COF 22
Core Performance Boost no
P-State 0, FID 0x6 - VID 0x1C (11.00x - 1.200 V)
P-State 1, FID 0x106 - VID 0x28 (5.50x - 1.050 V)
Attached device PCI device at bus 0, device 24, function 0
Attached device PCI device at bus 0, device 24, function 1
Attached device PCI device at bus 0, device 24, function 2
Attached device PCI device at bus 0, device 24, function 3
Attached device PCI device at bus 0, device 24, function 4
TSC 2199.8 MHz
PERFEVT 2200.0 MHz



Storage
-------------------------------------------------------------------------

Drive 0
Device Path \\?\scsi#disk&ven_wdc_wd64&prod_00aaks-65a7b#4&91782b0&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
Type Fixed
Name WDC WD64 00AAKS-65A7B
Capacity 596.2 GB
SMART Support Yes

USB Devices
-------------------------------------------------------------------------

USB Device Logitech QuickCam Express, class=0xFF, subclass=0xFF, vendor=0x046D, product=0x0870
USB Device Generic USB Hub, class=0x09, subclass=0x00, vendor=0x1A40, product=0x0201
USB Device Realtek USB 2.0 Card Reader, class=0x00, subclass=0x00, vendor=0x0BDA, product=0x0111
USB Device USB Wireless 802.11 b/g Adaptor, class=0x00, subclass=0x00, vendor=0x15A9, product=0x0004

Graphic APIs
-------------------------------------------------------------------------

API NVIDIA I/O
API NVIDIA NVAPI

Display Adapters
-------------------------------------------------------------------------

Display adapter 0
Name NVIDIA GeForce 8400 GS
Revision A2
Codename G86
Technology 80 nm
PCI device bus 2 (0x2), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x1458)
Model ID 0x0422 (0x3454)












Report •

#10
December 7, 2013 at 14:27:26
CPU temperatures are fine. My NVIDIA GPU temperatures are all about 35C but it's only a GT 620 so I'll take OtheHill's word for that (#7).

Nothing to suggest right now, will nip back if I find anything.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#11
December 7, 2013 at 14:35:21
There seem to be many HP owners experiencing this sort of issue (shut down with high GPU temperature - see Google) but few answers. The only one I've found with any form of fix was about an HP Notebook rather than a PC - not much help:
http://h30434.www3.hp.com/t5/Notebo...

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •


Ask Question