My gateway desktop computer is stuck in a boot loop

October 26, 2015 at 09:01:06
Specs: Windows 10
One night the computer was acting very slow and tabs on browsers were just opening up by themselves, so I decided to restore the computer. The computer kept restoring the whole night and it reminded on 99%. I got tried of waiting, so I went to sleep. When I woke up in the morning, I found the computer was still on 99%. I had to go to school in the morning, so I left the computer restoring. Coming back from school, I found the still on but with a black screen. I tried pressing button to get rid of the black screen but nothing happened. So I turned it off then on, but now it is stuck in a boot loop.

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#1
October 26, 2015 at 09:06:19
There's just a chance that discharging the motherboard components will unstick it:

Turn off and remove power cord. Hold down the Power Off/On button for at least 20 seconds before re-assembling. At least it's easy to try.

Always pop back and let us know the outcome - thanks


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#2
October 26, 2015 at 14:59:33
How old is the desktop? Possible harddisk starts failing.

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#3
October 28, 2015 at 16:20:55
@ Derek, I don't even know how to open it. It's actually my mothers computer. She'ld kill me if she found me opening it.
@ sluc the computer is 5 years plus

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Related Solutions

#4
October 28, 2015 at 16:23:43
I tried to use the repair disk but now the screen is just black. It won't show anything

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#5
October 28, 2015 at 16:24:19
No need to open anything. You just turn it off and disconnect it from domestic power. You then press the Power Off/On button down for about 20 seconds.

Maybe I shouldn't have used the term "re-assembling" - just plug back in and turn on.

Always pop back and let us know the outcome - thanks


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#6
October 28, 2015 at 17:17:21
If you have not changed the HDD in 5 years chances are high it is the cause of your problem. Do you have a backup?
Check the event viewer for critical events.

message edited by sluc


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