My computer will not stay on or open windows

January 14, 2011 at 10:10:17
Specs: Windows XP, not sure

My computer will not open windows. It comes on for a moment, de-boots and re-boots on its own. I've tried F8, shift key etc.....and nothing. Please help

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#1
January 14, 2011 at 10:28:58

Win XP is set by default to automatically Restart when it encounters an unrecoverable error.

Remove any bootable CDs or DVDs you have in drives.

Boot the computer and starting very early, press F8 repeatedly, do not hold down the key, and when the boot choices menu appears, choose
Disable automatic restart on system failure.
That will attempt to load Windows normally.

If a blue screen appears it will stay on the screen.

Copy down the things that are unique in the message and post them here.

E.g.

STOP: 0Xx00000xx (we don't need the stuff in brackets beside that)

A_TEXT_STRING_ALL_IN_CAPITALS

There may be a problem file named at the end of the text.

There may be a link to More info or similar - if so, click on it to see if it names a problem file.

There may be a mention of a MINIDUMP file having been made - if so, copy down the name and location of it - you may need to click on a link to find that. That MINIDUMP file can be analyzed.
........

If that won't work either, your hard drive has data corruption at the very least.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

E.g.
Seagate's Seatools will test any brand of hard drive.
Do the long test.
http://www.seagate.com/ww/v/index.j...

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.



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#2
January 14, 2011 at 12:04:56

Thank you so much. I did as you suggested and received this message:

STOP C0000218 (registry file failure)
system root system 32 config/sofware

corrupt, absent or not writable
Is there anything else that I can do. Pretty much on a fixed income right now and if I could fix my desk top it would be wonderful. Thanks again


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#3
January 14, 2011 at 13:04:28

"Stop: c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or alternate"

There are two ways to fix your problem.

Both require a bootable Windows XP CD to do the procedure - preferably the same version as on your computer, which is usually Home or Pro.
Whether it's Home or Pro on the system is on the official Microsoft sticker that is supposed to be on the outside of the computer case, assuming that a different version has not been installed since the computer was new.

Since emachines does not provide Recovery disks with the system, you don't have anything to re-install Windows or use as a Windows disk with that came with the system, unless your emachines system is one of the ones that required you to make a Recovery disk set first thing when it was brand new, in which case, the first disk can probably be used the same way as a Windows CD.
....

If your emachines system is not more than about 5 years old, or in any case, you can check here to see if Recovery disks are available:

Check for Recovery disk availability -

Go here:
http://www.emachines.com/support/

Scroll down.

Click on

PC Recovery Media Purchase Program

If they ARE available, in my experiences, a set of Recovery disks including shipping is much cheaper than buying even merely an OEM XP Home CD.
.....

If you have or can borrow an XP CD, you need a regular Microsoft OEM XP CD of the same version, Home or Pro, as on your system, in order to be able to use it along with the OEM Product Key on the official Microsoft label .
A regular Microsoft OEM XP CD has "For distribution with a new PC only." printed on it. An XP Re-installation CD that came with a different brand name system model will probably refuse you using it.
.....

Best choice. Run a Repair installation of Windows procedure.
This will not delete any of the personal data and program installations that you have added to the partition Windows is on.
There will probably be fewer things you need to fix after this procedure has finished than for the Other choice.

You MUST have either
- a Windows XP Re-installation CD for your emachines model
or -
- a regular Microsoft OEM XP CD of the same version, Home or Pro, as on your system. It must be the same version, otherwise you will not be able to do the Repair installation.

If you don't have and can't get either of those, if you have a , or can borrow someone else's, XP CD, you can probably still do the Other choice - see below

How to do an XP Repair installation step by step:
http://www.windowsreinstall.com/win...

After Setup is finished, You may need to re-install some of your Windows Updates.

Note that because you have a corrupted
\SystemRoot\System32\Config\SOFTWARE
you MAY need to re-install software that did not come with Windows in this case. In that case, try installing it again without removing the originally installed files first - that way any files you have added to the program should still be there.
..........................................................................

Other choice - this will not delete any of the personal data that you have added to the partition Windows is on, such as documents, pictures, music, etc., BUT you will probably have to re-install programs that did not come with Windows, and/or have to re-install drivers for some devices, and/or have to set up some Windows settings to the way you want them again. etc., etc. .

How to recover from a corrupted registry that prevents Windows XP from starting
http://support.microsoft.com/defaul...

""When you try to start or restart your Windows XP-based computer, you may receive one of the following error messages: "

"Stop: c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or alternate"


My notes - Copy, Paste, Print that Microsoft information in Wordpad for the best result.
or - you CAN PRINT THIS ARTICLE from online at the above link.

You need a bootable Windows XP CD to do the procedure - preferably the same version as on your computer, which is usually Home or Pro, but for this procedure it may not matter as long as you only use the Recovery Console. Whether it's Home or Pro is on the official Microsoft sticker that is supposed to be on the outside of the computer case, assuming that a different version has not been installed since the computer was new..

If the Windows installation WAS last installed as part of a brand name system software installation, do the full procedure as outlined.

If the Windows installation WAS NOT last installed as part of a brand name software installation, I have found that you can modify the procedure and replace ONLY the file you're getting the message about with the default one, rather than all of them.

If you're not sure whether the Windows installation WAS last installed as part of a brand name system software installation or not, do the full procedure as outlined.


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#4
January 14, 2011 at 13:27:54

Thank you so much! I will try everything you have suggested and as I said can not thank you enough. Nice to know in our world today, that people still want to help.
I'll let you know tomorrow. Kindest Regards, Susan

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#5
January 15, 2011 at 08:36:46

If you run the Repair installation of Windows....

Note that because you have a corrupted \SystemRoot\System32\Config\SOFTWARE file, you MAY need to re-install software that did not come with Windows in this case. In that case, try installing the same versions of it again without removing the originally installed files first - that way any files you have added to the program should still be there.
Most programs will have entries in C:\Program Files - you can often RIGHT click on some of the files, such as an *.exe file that starts up the program, and find the version of it in the file's Properties.

You WILL have to do that if you choose the Other choice, if you want to use the same added on programs again.


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#6
January 15, 2011 at 09:32:04

Thanks so much again. When you have time could you let me know why this kind of thing happens? We did experience an electric interruption about the same time.

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#7
January 15, 2011 at 11:37:37

"....could you let me know why this kind of thing happens? We did experience an electric interruption about the same time."

Power failure events can produce power spikes and/or power surges that can cause data to be damaged on the hard drive, or anything attached to the computer to be damaged, especially when the desktop computer, or the laptop computer's AC adapter was plugged in and, was not plugged into a device that protects it against those. If the power failure event was caused by a lightning strike, power spikes and/or power surges caused by that can easily get past such protection devices.

Or - sometimes the problem is caused by shutting down Windows improperly, or by the ram experiencing small amounts of ram errors, or by the hard drive Windows is installed on being in the process of failing and developing "visible" bad sectors.

Or - sometimes it isn't clear what caused the problem.

In my case I have seen similar to this problem (two of the other error messages in the Microsoft article) three times on other people's computers, I have run the Other choice twice, The Better choice Repair installation twice, to fix the problem successfully. ( I tried both on one of them - I reversed the change I made with the Other choice - I had copied the original file to elsewhere rather than just deleting it - then I ran the Repair installation - that was a Sony computer - that's when I found out you have to do all the steps in the Other choice for a brand name software Windows installation, or, better, run the Repair installation of Windows.)

One computer, the first one I got a similar error message for, was in an extended care center that was having problems that resulted in several power failure events, with the added complication of a standby generator kicking in which may have produced power spikes and/or surges, which definitely also damaged the PCI-E X16 slot circuits on her mboard and the PCI-E X16 video card that was in it. (In that case XP MCE 2005 was previously installed from a 2 CD OEM set by me - a generic installation of Windows. I tried replacing only the file the message was about using the Other choice method, and that worked fine - I only had to install a driver for one device. When I tried doing the same thing for the same file with the Sony computer (XP Home), I got yet another error message that's in the Microsoft article, Windows still would not work normally. The other computer had XP Home on it that was a generic installation - using the Other choice and replacing only the one named file with it's default worked fine with that too. )


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#8
January 15, 2011 at 13:11:16

Again....thank you so much. Not sure if I'm to get a copy of Windows or the repair program and in process of getting both. Hopefully I won't have to bother you again and I will follow all your support steps the best that I can.
You've been great! Susan

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