Mouse Trouble in Login Screen

June 4, 2009 at 10:01:49
Specs: Windows Vista
Hello. I am attempting to fix a computer for a friend however he has a problem that frankly i have no idea what to do. Basically, the mouse pointer at the logon screen is in the middle of the screen, and will not move. I switched the mouse to every USB port on the PC and rebooted to no avail, I also tried with a spare mouse that i brought along. The keyboard is detected as i can go into BIOS or Startup options and when booted in safe mode i was able to navigate with the keyboard. The only idea i have to try right now would be to check how it works using a PS2 mouse. But im doubtful that will do anything. That idea aside does anyone have any others?

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#1
June 5, 2009 at 14:13:01
Even with a Microsoft mouse you need to wait for drivers to install. They may not always do that in the login screen. It has been my experience that if you plug in the mouse and then turn on the computer and when it gets to the login screen wait for 5 minutes without doing anything. Then try to see if the mouse works. If not then you'll have to "TAB" your way into the login account and get into windows. Then check the device manager for any hardware conflicts and also update the Chipset drivers for your motherboard. You'll have to reboot but it should work after that. If none of that works then what I would do is download a live Linux CD or DVD and boot the system with that and see if its hardware or software. If it works in Linux then I would recommend a format and reinstall of windows. Good Luck.

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#2
June 6, 2009 at 05:32:39
that sounds like a solid plan thank you very much. I'll give you feedback when i get a chance to try it on his computer. The really wanky thing about this is that the computer worked fine for quite some time and then one day on bootup it just decided to not recognize the drivers? ><. Ill be sure to check the device manager thanks again.

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#3
June 6, 2009 at 05:59:08
If the original mouse was a PS/2 version I suggest you return to using that one. Don't change it when the computer is running.

Make sure the mouse is connected to the green port and not the purple one.


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Related Solutions

#4
June 7, 2009 at 10:09:48
the original mouse was USB. Then it simply stopped working. The keyboard worked, so i decided to switch the ports.. lo and behold the mouse refuses to work while the keyboard still does O_o

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#5
June 22, 2009 at 10:39:12
sorry for the late post. the computer was giving me a BSOD alter on int he troubleshooting process. which prompted me to go for a system restore. After that the mice worked fine. Call it a fluke but i did look further into the problem and figured out that it was likely caused by the new vista update. more information can be found at this site: http://forums.techarena.in/vista-ha...

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