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mouse and keyboard don't work

December 9, 2005 at 10:04:39
Specs: Windows XP SP2 HE, 1.4/512

I have suddenly got a serious problem with keyboard and mouse. Neither works any longer.

Recently I bought a Logitec wireless desktop which worked normally after Windows had automatically provided drivers. After that I installed Spywarecatcher and after that I regularly received a message from Spycatcher "that to protect keystrokes are no longer recorded"

I also get a Runner error message " Could not load the target dll ('C:\Program Files\Logitec\Desktop Messenger\8876480\7.2.0.137-88764??SL\Program\Backweb.dll", error code 5)"

I decided to uninstall the software from that I installed from the Logitec CD-ROM.

Then neither keyboard, nor mouse worked any longer.

Starting up the computer with a PS2 mouse and PS2 keyboard the same problem, no mouse, no keyboard.

I tried starting up with a old DOS 6.22 disc and the PS2 mouse and keyboard. The keyboard worked, the mouse I could not try because I had no program to test that.

Can anybody help me what to do ?

Would it be necessary to re-install Windows ? And then what happens to the answers that have to be replied to by mouseclick or from the keyboard ?


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#1
December 9, 2005 at 10:49:17

Does it work in safe mode?

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#2
December 9, 2005 at 10:54:26

When I touched F8 after POST I got the menu for startup options. I chose Safe Mode and the starup went to Safe Mode. But thereafter no keyboard or mouse worked, using PS2 equipment.

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#3
December 9, 2005 at 11:33:51

Unplug the mouse and leave the ps/2 keyboard in. See if keyboard then works.

If you have a USB mouse, try using that with the ps/2 keyboard.

If it does, then go into Device Manager. From View menu, tell it to show hidden devices. Remove ALL keyboard and mice devices. Look also for HID devices if they were USB. Reboot.

Post back.


98% of the population is asleep. The other 2% are staring around in complete amazement, abject terror, or both.


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Related Solutions

#4
December 9, 2005 at 11:46:59

I believe logitec uses backweb programs to record your keystrokes. They claim they do this to avoid updates when the keyboard is in use. You may have a conflict with spywarecatcher. You may be able selectivly eliminate this feature. Ask logitec.

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#5
December 9, 2005 at 13:42:06

Zenith,

Mouse unplugged, PS2 keyboard still doesn't work. USB mouse inserted, "new hardware found", but no mouse, no keyboard.


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#6
December 9, 2005 at 15:11:54

Stanley Brady,

I talked to the Logitec helpdesk. After 16 minutes, he concluded that I will have to re-install Windows, as there are no possibilities to input anything except a CD-ROM.

Hopefully the Windows XP CD-ROM installs drivers for mouse and keyboard.

I'll try tomorrow


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#7
December 9, 2005 at 22:34:50

They always tell you to reinstall Windows - that's pretty much their answer to everything

Resist the temptation to close your request for help with semantically-null questions like “Can anyone help me?”


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