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monitor mode not supported

August 31, 2009 at 02:19:02
Specs: win xp pro, P4, 2.66GHz, RAM 2G

Hi,
When I connect my LCD monitor to a new pc running windows xp, after it displays an initial Windows screen, just before windows boot up, I get a message:
“Mode not supported
H: 53.6KHz V: 59.9Hz”

Could you please help? This pc is new and the monitor is running perfectly on another pc.

David


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#1
August 31, 2009 at 05:33:51

Adjust your pc to be in the supported range.

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#2
August 31, 2009 at 07:39:45


When you say new, do you mean it's a brand new computer, or it's a used computer but it's new to you?

The message is probably coming from the monitor, not from Windows.
The present Display settings in Windows for the monitor - e.g. resolution, vertical refresh rate - are not supported by your monitor model.

Apparently your Proview sh570 first came out in early 2003 or late 2002.
Proview (USA and Global) has no drivers download for it, and I have found no specifications or drivers for it on the web.

How to reset the Monitor settings so they're set so you won't get the message ....
.....

If the new computer has XP on it...

RIGHT click on a blank area of the main desktop screen, choose Properties - Settings - Advanced - Monitor - Properties - Driver- Update Driver
Windows asks if you want it to search for drivers.
- Yes, this time only.
- if it finds only Plug and Play Monitor, choose that; if it finds Proview whatever, choose that.

OR - No, not at this time, Next - Install from a list or specific location, Next - Don't search.., Next
choose Plug and Play Monitor, OR, if you have the CD that came with the monitor, choose Have Disk, and have Windows search for drivers on the CD - Windows is looking for an *.inf file - you may need to choose a different folder in order to find it - Finish
.....

If the new computer has Vista on it....


RIGHT click on a blank area of the main desktop screen, select Personalize, Display Settings - Advanced Settings - Monitor - Properties - Driver- Update Driver
Windows asks if you want it to search for drivers.
- Search automatically for updated driver software - if it finds only Generic PNP Monitor, choose that; if it finds Proview whatever, choose that.

OR - Browse my computer for driver software - Let me pick from a list...
- choose Generic PNP Monitor
OR - if you have the CD that came with the monitor, choose Have Disk, and have Windows search for drivers on the CD - Windows is looking for an *.inf file - you may need to choose a different folder in order to find it.
.........

All LCD monitors and LCD displays on laptops have a specified "native" or "optimal" resolution that they look best in when set to. Other resolutions will not look as good, the most noticable difference being text in Windows will not look as clear. If the monitor or laptop display is a better quality one, other resolutions will still look okay; if it isn't, at least some resolutions will look poor.
Proview made good quality CRT monitors; I know nothing about the quality of their LCD monitors, but presumably it should be good.

In any case....
Turn on Clear Type in Windows XP or Vista - makes type/fonts on LCD screens look clearer.
http://www.microsoft.com/typography...

Your Proview monitor model is old enough that it may have a "native" or "optimal" older standard 4:3 resolution ratio, e.g. 1024 X 768, or 1280 X 1024.
Or it's "native" or "optimal" resolution may be a wide screen resolution ratio e.g. of 16:9 e.g 1280 X 768

If it's a older standard 4:3 monitor, widescreen resolutions won't look right. Either the display is stretched vertically, or there are black areas top and bottom.

If it's a widescreen monitor, standard 4:3 resolutions won't look right.Either the display is stretched horizontally, or there are black areas right and left.


You can adjust the resolution here:

If the new computer has XP on it...

RIGHT click on a blank area of the main desktop screen, choose Properties - Settings

If the new computer has Vista on it....

RIGHT click on a blank area of the main desktop screen, select Personalize, Display Settings
.....

If Windows loaded Proview whatever monitor drivers for it, you can set the max vertical refresh rate here:

If the new computer has XP on it...

RIGHT click on a blank area of the main desktop screen, choose Properties - Settings - Advanced - Monitor


If the new computer has Vista on it....

RIGHT click on a blank area of the main desktop screen, select Personalize, Display Settings - Advanced Settings - Monitor

If Windows loaded Plug and Play Monitor or Generic PNP Monitor drivers,
- you can also set the max vertical refresh rate in the same place, BUT you must NOT choose a setting higher than the monitor is capable of - you must know from the monitor's specifications what that max is - otherwise you may DAMAGE the LCD display!
- a lower resolution will work fine, if it suits whether your display is 4:3 or widescreen, but you can choose higher resolutions your monitor does NOT support - you must know from the monitor's specifications what resolutions the monitor can display, especially the max - otherwise you may DAMAGE the LCD display!


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#3
September 2, 2009 at 04:54:12

Thank you for your help.

Wizard-Fred:
I have no access to windows so I cannot do what you suggest me to do.


Tubesandwires:

Yes brand new and it is XP-Home.
Yes the message comes from the monitor.
Unfortunately as I told Wizard-Fred, I cannot right click on the blank area of the main desktop as I have no access to a forward step. the last thing I can see is a black screen with the monitor message.


Do you have any other suggestion? Thanks

David


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Related Solutions

#4
September 2, 2009 at 05:43:17

Try booting into Windows Safe mode by hitting F6 at start up. You should then have access to the screen.

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#5
September 2, 2009 at 12:09:30

OtheHill: I'll try it and let you know. Thanks

David


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#6
September 2, 2009 at 15:15:49

"...the last thing I can see is a black screen with the monitor message."

By any chance did you install a hard drive on this computer that had XP (or 2000 or Vista or Windows 7 etc. ) already installed on it when it was connected to a different mboard, and you are trying to boot from it?

If you DID connect such a hard drive but did not intend to boot from it, sometimes boot order settings in the bios change automatically when you connect another harddrive and the drive you connected becomes the first one the bios attempts to boot from. In that case, you have to go into the mboard's bios Setup, and find the list of hard drives, it's usually on the same page where you can set the boot order, and make the hard drive model you wanted to boot from the first one in the list, save settings, then the bios will boot the correct hard drive.

If yes, you DID install a hard drive on this computer that had XP (or 2000 or Vista or Windows 7 etc. ) already installed on it when it was connected to a different mboard and that's the drive the system is booting from.....
the black screen when XP (or 2000 or Vista or Windows 7 etc. ) starts to load is perfectly normal if the original mboard has hardware (chips) that is more than a little different from the mboard you have it connected to now. Typically if the operating system is 2000 or XP you have video until Windows starts to load, then you see the first bit of Windows graphics, then a black screen with a blinking cursor top left and nothing further happens.
If you DO want to boot from that drive (or dual boot or multiboot two or more operating systems including the one on this drive), that can easily be fixed without you losing the personal data you added to the partition the operating system was installed on.

.......

The message from the monitor can appear at any time during the boot process while booting, but usually does not appear before Windows starts to load.
.........

If no, you did NOT install a hard drive on this computer that had XP (or 2000 or Vista or Windows 7 etc. ) already installed on it when it was connected to a different mboard
- if this system WAS working fine with a different monitor, then booting into Safe mode or Enable VGA mode should work fine.
NOTE that you can only change the monitor drivers used in Windows (as detailed in response 2) in normal or Enable VGA mode!

- OR - and if you had NOT used this system previously and it was working then, your system should NOT be doing what it's doing.

You could try this, but if there is a seal or similar that would be broken or altered when you open the case by you removing the left side panel from the case (as seen from the front of the case), DO NOT remove the side panel until you contact whoever supplied you with the system and ask them about whether breaking the seal or whatever would void the supplier's or manufacturer's warranty!
If it won't go ahead with the following

If it will void the warranty, ask them if a local technician can do that and do this procedure for you, and if they can't return it to where you bought it.

NOTE that some seals are made so they will indicate the cover has been opened even if you manage to peel off the seal intact and install it again later!
....

A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).
This usually happens a long time after the ram was installed, but it can happen with new ram, or after moving the computer case from one place to another, and I've had even new modules that needed to have their contacts cleaned.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...



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