Monitor goes to sleep during game

HP
March 5, 2007 at 16:31:18
Specs: Hp Pavilion a1250n, 3800+ 64X2 Processor

Whenever I play games such as Oblivion, Guild Wars or the one I mainly play Star Wars Galaxies After about 15-20 minutes of play it will pause and then turn black and say monitor going to sleep. Then it will come back on after ctr+alt+del and this thing will come up saying something about resetting my driver commands and the thing is it says it will reset the driver im guessing my graphics card but it never does. We had geek squad take a look and they did delete a 1gb of random storage somewhere on the computer but that did nothing. Before that we took it in and the guy at geek squad installed some updates to my graphics card but that did nothing. So now we have no idea what it is. We chacked power settings there fine and i dont think its the monitor and then geek squad did a whole sweep check on everything and the graphics card was said to be fine which i do not believe. We do not know if we should get a new graphics card which would cost a lot, get a new computer which i don t think will be neccessary, or monitor which i doubt is the problem. If you've had this problem or have an idea please respond.

Computer Info:
Computer: Hp Pavilion a1250n
Processor: 3800+ AMD Athlon 64 X2
Memory: 1.0 gb memory
Hard Drive: 250gb hard drive
Graphics/Video Card: Ati Radeon Xpress 700 Pro
PLEASE RESPOND IF YOU HAVE AN IDEA! Thank You!



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#1
March 5, 2007 at 16:44:15

Uninstall your graphics card driver, shut down and remove your graphics card. Try running with your onboard graphics and if it doesn't have the same problem, you've narrowed it down to either your graphics card or driver.

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#2
March 6, 2007 at 04:20:58

Ty I will definitely take a try at that because so far I have not tried that! I will respond back if it works TY!

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#3
March 6, 2007 at 09:19:16

You may not need to un-install anything. Look in Display - Screen Saver - if there is one enabled, use a different setting that came with the Windows installation, or disable the screen saver altogether. Some third party screen savers do not work properly and may not detect the game activity properly.

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Related Solutions

#4
March 6, 2007 at 16:19:43

Ballin'!


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#5
March 7, 2007 at 06:51:38

?? Did changing or disabling the screen saver work?

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#6
March 7, 2007 at 13:54:44

No it did'nt Tubes but good idea and Voltage if you are looking at this please reply on how to remove my graphics card i know how to uninstall but not ow to take it out.

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#7
March 10, 2007 at 16:15:31

Maybe this link will help with the pictures. Simply put, what you do is disconnect power, unplug the monitor from the case, open the case, ground yourself to the case (touch a piece of metal in the case, like a screw), remove the one screw holding in the graphics card and gently pull out the card.

http://www.crucial.com/install/vide...

Good luck


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#8
March 19, 2007 at 23:15:46

Masterjaman:

I also have an HP a1250n (upgraded video card ATI Radeon X700) and I have the EXACT same problem that you described right now. The problem began around the first week of February, and has been driving me crazy ever since. Can you tell me whether you tried the advice from Voltage (removing the card), and whether you have now solved the problem?

Thanks!


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#9
March 20, 2007 at 07:48:21

See response 3

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#10
March 20, 2007 at 09:25:33

Tubes:

Response 3 (screensaver tip) didn't do it for me. But I did take out my ATI Radeon x700, and I'm running with the onboard ATI Radeon Xpress 200 Graphics. The problem no longer occurs (but of course the graphics are crumby).

Do you have any tip for what to do to get the X700 back up and working?


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#11
March 20, 2007 at 10:16:55

Games tend to be leading edge software, often have more bugs in them than other programs do, and they may not work properly on all possible systems with all possible video. Look on the game makers web sites for mentions of your problem and see if they have a solution.
You could look on the ATI/AMD website to see if there are any mentions of your problem for that card and what to do about it - e.g. sometimes they have alternate drivers, or they tell you to turn a setting off or on - or they may say the problem has been cured in newer drivers, if available.

By the way did you follow the proper procedure when you installed the card? There are very thurough directions on the ATI/AMD website about how to properly do that, easily accessed by a link at the top of the page where you get drivers. E.g. something along the lines of .....you must Uninstall the onboard video first in Device Manager so that the video driver is in a lesser mode, AND Uninstall any drivers and applications listed in Add/Remove Programs for the onboard video, ESPECIALLY if it's made by the same video card maker or has the same makers chipsets, AND with most if not all video these days, you SHOULD NOT let Windows install drivers while booting after it detects the card, you Cancel that, and you run the driver and application from the CD, or from the downloads you got from the makers website if you want newer driver and application versions.

If you go back to the onboard video, you must Uninstall any drivers and applications listed in Add/Remove Programs for the video card you are not using, ESPECIALLY if it's made by the same video card maker or has the same makers chipsets.

If you update the ATI drivers for the card, make sure you follow the directions easily accessed at the top of the page where you get the drivers, and make sure you install the drivers in the right order as it tells you in those directions - the driver categories are sometimes NOT listed in the order they should be installed on the page where you get the drivers!


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#12
March 24, 2007 at 07:03:30

Hey everyone im back well i tried rollbacking the driver didnt work and i had not idea wat that meant, screensaver didnt do anything, and now im happy i have someone else with the same problem and exact same comp, bartleby! only one question bartleby or anyone how to i change my ati x700 pro graphics card back to the onboard x200? im not to big a computer wiz hehe... Well thx!

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#13
March 24, 2007 at 09:59:28

Bartleby: see Masterjaman AND Bartleby below.

Masterjaman:

"how to i change my ati x700 pro graphics card back to the onboard x200?"

Go here:
http://ati.amd.com/support/driver.html
Choose Integrated/motherboard - Radeon Xpress X200, or X200M, whichever applies - Go.
Download the Catylyst Software Suite
DO NOT install it yet!
Take note of where you put it on your hard drive - write that down if you need to - you will need to know where it is later.


"It is highly recommended that you disable any antivirus, anti-spyware, or any other system protection software before continuing."

Go here:
http://ati.amd.com/
Go here:
http://ati.amd.com/support/driver.html
Choose Radeon - Radeon X700 series - Go
click on the Installation Instructions link at the top of the Drivers page.
Scroll down a bit
"Choose your product family to continue:" Radeon
Follow the Removing Old ATI Software instructions.
Shut Down you Computer.
Remove the power to your case.
remove the X700 card.

Close up the case. Restore power to the case.
Boot.
"It is highly recommended that you disable any antivirus, anti-spyware, or any other system protection software before continuing."

DO NOT let Windows install any drivers for the onboard video while booting if it prompts you to point to the location of drivers for it - Cancel that! If it finds them automatically without asking you, that's probably okay.
Let Windows load to the Desktop.

Go to the place on your hard drive you downloaded the Catalyst Software Suite to.
Double-click on the downloaded file.
Run it.

After you have re-booted, once you have confirmed the video drivers are working fine, enable any antivirus, anti-spyware, or any other system protection software you had running before.
.....

Masterjaman AND Bartleby:

NOTE that if you DID NOT follow the proper procedure when you installed the X700 card and you DID NOT remove the drivers for the onboard X200 or X200M video, whichever applies, BEFORE you installed the drivers for the X700, that may be why you were having this "monitor goes to sleep" problem in the first place!

If you want to try installing the X700 card the RIGHT way, follow the instructions for un-installing previous ATI drivers (see above in this same post),
THEN
- install the card physically if you had removed it. REMOVE the power to the case if you need to do that!

- When you reboot or when the computer boots the next time....
- DO NOT let Windows install any drivers for the onboard video while booting if it prompts you to point to the location of drivers for it - Cancel that! If it finds them automatically without asking you, that's probably okay.
Let Windows load to the Desktop.
- Run the software install program from CD that came with the video card.

If you want to install the latest available drivers instead, that is more complicated.
Go here:
http://ati.amd.com/support/driver.html
Choose Radeon - Radeon X700 series - Go
click on the Installation Instructions link at the top of the Drivers page.
READ the instructions!


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