Solved Mom's Lenovo computer will not turn on

January 18, 2014 at 21:42:56
Specs: Windows 7
I am in Upstate NY, I am trying to help my Mom over the phone who is in PA.
She stated nothing will come on. Instructed her to unplug from the wall, turn off and on surge protector, turn off and on PC, nothing will come on!
I don't have a model number for you but please provide me enough information to instruct her over the phone.


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January 19, 2014 at 00:24:37
✔ Best Answer
Probably can only give general suggestions:

Does 'nothing will come on' mean no fans or LEDs in the computer and the monitor power LED doesn't come on? Try a different wall socket and bypass the surge protector.

Was the problem possibly caused by the user? Did anything happen to it or did she make any changes between the last time it worked OK and the first time it didn't?

With the power cord disconnected she can temporarily remove all unneeded cards and disconnect the drives. Then reconnect the power cord and start it up. If it gets to the logo or posting screen then one of the disconnected items must be at fault.

If everything else checks out, an abrupt failure is usually the power supply, motherboard or both.

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January 19, 2014 at 03:53:28
Also what is the make and model number of the computer?

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January 19, 2014 at 08:11:48
Yes if there no signs of life at all, test the adapter, and if it is the adapter I do not recommend using a "universal adapter", get the proper one for the model. If the power supply is ok, then you may have more serious problems.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox

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January 19, 2014 at 09:01:20
Sounds like a plan!
Suggested she remove the unit from the power surge for now and plug in directly to the wall. Other than that she will call the tech who installed the entire system tomorrow to provide her a loaner until he can figure out what happened. Pretty great for an 89 year old woman!

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January 19, 2014 at 09:09:31
Way to go for your Mum… Not long before you will both be here offering advice…

Keep us posted on developments.

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January 19, 2014 at 10:17:36
Will do, as soon as I can pry that flip phone that she loves out of her hand!

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January 19, 2014 at 12:26:33
Ask if she ever sees anything at all on the screen. If the answer is no then you have a hardware fault so you will not be able to suggest any simple instructions to get it to work again. A fault with the adapter is possible but so are many other things.

Always pop back and let us know the outcome - thanks

message edited by Derek

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