Mobo sound Issue - No jack information available

October 8, 2016 at 06:54:24
Specs: Windows 10 Pro x64, 2.793 GHz / 4096 MB
Hi!
So my motherboards builtin audio jack got loose and wasn't connecting anything properly. I had an old sound card CREATIVE SOUND BLASTER AUDIGY 4 lying around that I put into the system.

I unistalled all previous audio drivers and installed the propler Windows 10 drivers for the AUDIGY 4 from Creative website. Everything is running just fine. The only issue is that in the device settings it says Jack Information unavailable. Link for screenshot https://drive.google.com/file/d/0Bx...

Now all drivers are installed. I even tried reinstalling all drivers. Device manager has no unknown devices. Everything is in order so how can I get this Jack information?

Computing Tech Net


See More: Mobo sound Issue - No jack information available

Reply ↓  Report •


#1
October 8, 2016 at 07:38:53
If your sound is working okay don't worry about it.

Reply ↓  Report •

#2
October 8, 2016 at 07:41:32
haha! sure but its just annoying me. lol.

Computing Tech Net


Reply ↓  Report •

#3
October 8, 2016 at 07:46:19
"Everything is running just fine"

So you're saying the sound is working properly? The only issue is the lack of jack info in Properties? Did you uninstall the onboard sound in Device Manager & then disable it in the BIOS?

http://support.creative.com/Product...


Reply ↓  Report •

Related Solutions

#4
October 8, 2016 at 15:58:05
Yes, the onboard device is uninstalled and disabled in Bios.

Computing Tech Net


Reply ↓  Report •

#5
October 8, 2016 at 17:08:32
You can try plugging in devices (mic, aux speaker, etc) into the unused audio jacks to see if it recognizes them, then when they are set up, just unplug what you do not need.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#6
October 9, 2016 at 06:38:17
The thing is all devices are working fine. Mic,, speakers, headphones and even the line in and SPDIF Out. I checked all. The Creative Sound blaster card is working just fine. Its just the unavailable Jack information thats the issue. Could it be that the sound card doesn't support that function. Maybe the connectors aren't digital to detect when something is plugged in..

Computing Tech Net


Reply ↓  Report •

#7
October 10, 2016 at 09:49:41
"Maybe the connectors aren't digital to detect when something is plugged in."

The only connection that is digital is the SPDIF output, everything else is analog.

message edited by THX 1138


Reply ↓  Report •


Ask Question