Mextor External Hard Drive not work

March 9, 2009 at 13:20:30
Specs: Windows XP
I was working and suddnely my Mextor External Hard Drive fell from my bed to the carpet gently and it stopped working. Is there any chance for reparing?

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March 9, 2009 at 19:58:53
Mextor? Do you mean Maxtor?

It should have been on a solid surface, or on the floor!

Make sure the plugs on both ends of the cords are plugged in all the way. Examine the connectors on the cords to see if they are damaged.

Did you plug it into the same USB port(s) it worked in before?
It may not work when plugged into some USB ports.
See response 3 in this:

If it has a 2.5" drive, if it didn't come with an AC adapter for it's case, it has to be plugged into TWO USB ports that can supply the max. 500ma current
In any case, if it came with an AC adapter it must be plugged into it's case.

If that doesn't help.......
Hard drives are relatively tough - the hard drive inside it is probably still okay, but you may need to replace the enclosure - you can buy that separately, and it doesn't have to be a Mextor/Maxtor.

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March 10, 2009 at 02:43:22
Thanks a lot. The surface was soft carpet and hard disc fell very gently. The hard disc has come with seperate AC plug. I tried the same USB port where it worked earlier and also new USB Port. Now when I connect Maxtor external hard drive there is some noise in the hard disc, not as smooth fan noise as earlier and also my computer doesn't recognize the hard drive so I can click on it. I tried to check in device manager but I cannt find it there also. Is there any chance of open it and repair? I have 80GB of data inside which is important. Any help is much appreciated.

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March 10, 2009 at 10:28:38
"..hard disc fell very gently.."
"..some noise in the hard disc, not as smooth fan noise as earlier..."

If it had fallen as gently as you suggest, it would not be damaged and making more noise than it did before. Did you actually see it as it fell, including it hitting the floor?
What you are hearing is probably the cooling fan in the case, not the hard drive.

Even if the external case is not seriously damaged, the external drive cannot be recognized if there is anything wrong with the cords to it.

Make sure the plugs on both ends of the cords are plugged in all the way. Examine the connectors on the cords to see if they are damaged.
Examine the plug on the end of the power adapter cord to see if it's damaged.
If the external drive has one or more leds that light up, is it/are they lighting up as it/they did before?

If the drive uses a USB cable with a larger USB connector on one end and a smaller USB connector on the other, it's a standard cord and can be replaced easily. If the drive has a 3.5" hard drive inside, the USB cable may be the same as one used for a USB connected printer. Try another USB cord, or replacing the cord with a new one

"I have 80GB of data inside which is important. "

Most people think their data is important.
It's never wise to have data you consider valuable in only one place. At the very least, you probably have a burner drive - copy or backup the data you don't want to lose that you can't re-install to CDs or DVDs.

What's the capacity of the hard drive in it?
What model is it?

"Is there any chance of open it and repair?"

You haven't revealed you have any troubleshooting skills so far, and you haven't said that you have checked the cords I mentioned. If you have no expertise regarding repairing things, what would be the point of that? Most things that were assembled can be un-assembled. You can probably open it up and remove the hard drive, but other than that you may not be able to repair what is wrong. It would probably cost you less to replace the external enclosure - it can be any external enclosure that is compatible with the hard drive's size (2.5" or 3.5") and connection type (IDE or SATA ) - rather than having to pay someone to fix your present one, if it can be repaired.

See the last paragraph of response one - it's very unlikely there's anything wrong with the hard drive inside the case itself.

Laptop users often use an external hard drive because they think the hard drive on the computer doesn't have enough capacity.
If you are connecting this to a laptop computer, you can easily and inexpensively install a hard drive in the laptop that has more capacity.

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