Name: ejames82 Date: June 26, 2008 at 08:02:43 Pacific Subject: magicjack says no output/input devi OS: xp sp2 CPU/Ram: 256 ram Model/Manufacturer: compaq presario
Comment:
hi,
to be fair, i am also posting this problem on other sites. if i find a solution, i promise to share it at all sites.
i have purchased a magicjack, which is a device about twice the size of a flashdrive. it allows the owner to make phone calls and receive them, by utilizing the broadband connection, through the USB port. it's very simple to activate. first plug the telephone line with the phone at the other end, then plug the magicjack into the USB port. as you know, when using the usb port, a pop-up asks what you want to do. i choose "take no action>ok". a registration GUI is supposed to pop-up after it loads. mine didn't without disabling my AV. i've heard that the firewall can also hamper this. when the registration is complete, the new interface shows your new number, and says "ready to call". for all intents and purposes, i will call the phone that's plugged into the magicjack the "magicjack phone". i tried to call the magicjack phone from my cell phone, the cell phone number shows up on the magicjack interface. there is a recorded message that plays on the cell phone that says "the call you are attempting to place is not allowed from this line". i don't know if my cell phone company is allowing the call or not. when i try to call the cell phone from the magicjack phone, i get a pop-up window stating the following:
no audio devices found no output/input devices are found please check that your audio devices are present and/or connected, turned on, and their drivers are installed
for the past 9 months i have been using a dial-up connection, and i have the computer trimmed down in every way i was advised to make the best use of 31.2 kbps speed. i know i have to reenable and start telephony, universal plug and play, and windows audio, in the services.msc. i tried to make them automatic, but forgot to start them until now. i have not used any sound with the dial-up either. i am not sure what i did to shut it off. i'm sure i need to turn it back on.
if my problem is a driver issue, then i'm lost. i am completely unknowledgeable about drivers. also, i notice the device manager is a shambles since this magicjack endevour.
anybody who has in-depth knowledge of hardware and drivers, and the control panel, i would sure appreciate their insight and suggestions as to what i have going wrong.
my computer is a compaq presario with 256 ram and xpsp2. thanks.
Also FYI there's no need to be apologetic about posting the same question elsewhere. Google see everything & have identified the "other site" HERE. So far it appears that we are the only ones to have answered your question. More power to Computing.net volunteers :-)
" have purchased a magicjack, which is a device about twice the size of a flashdrive. it allows the owner to make phone calls and receive them, by utilizing the broadband connection, through the USB port."
"for the past 9 months i have been using a dial-up connection, and i have the computer trimmed down in every way i was advised to make the best use of 31.2 kbps speed."
I don't believe this device will work on Dial-up.
There is nothing to learn from someone who already agrees with you.
XpUser, i believe in leveling with people. they generally are understanding when you're honest.
Dumbob, Ike Peters, and OtheHill, my fault. i should have clearly mentioned that i now have road runner high speed broadband. i no longer have dial-up.
That piece of equipment must be a real piece of work, all you have to do is google it, or go to youtube, and I don`t think I saw anyone that was pleased with the product.
To me that just means they have a good marketing team, it is possible to sell ice cubes to eskimos. It does not mean that the product will function as they portray it in their TV advertisments, which is what people expect that purchase products from watching a TV advertisment.
guys, they are selling alot of them, and for good reason. when they work properly, it's a very cheap way to talk. i know there are problems with it for many, myself included. there are many that rave about it. if it works for 2 months it has saved the owner alot of money. the deal they offer is "no risk" (if they keep their word) if it works, buy it. if it doesn't, return it and don't pay.
The "no risk" is a joke. Read this to learn how tough it has been for someone to get the refund. Given your nativity I suggest that you also study the TOS all over again one more time, especially with respect to the binding arbitration clause.
here is a list of items to check. they may or may not be the cause of problems.
when unplugging magicjack, always use "safely remove hardware" properly
items to check in administrative tools>services 1. plug and play - started - automatic 2. remote access connection manager - started - manual 3. remote procedure call - started - automatic 4. remote procedure call (locator) - stopped - manual 5. telephony - started - manual 6. windows audio - started - automatic
network connections>local area connection properties>TCP/IP properties>general>obtain IP and DNS automatically
device manager - no yellow exclamation points or anything "out of place". no conflicts, everything working properly, and adequate bandwidth sound, video, and game controllers>USB audio device>general - device working properly
control panel>sound and audio devices - not muted. all sliders at least 1/4 way up
I purchased Magicjack just to check it out. I installed it on my decktop which has a wi-fi roadrunner connection. Worked like a charm. I also tried it on one of my laptops with no problem. I dialed several friends in various area codes. Sounded better than my regular landline phone.
ccfrank, yep, i have made a few calls with it now. i called my sister who is skilled at computers and told her about it. i must admit now that that difficulty is in the past, this may turn out ok. fingers crossed.
for any owners who still have the problem i had, here's more info from the magicjack folks. i take no responsibility as this involves making changes to the registry.
Please unplug your magicJack. Now go to "Start" in Windows and click on "run". In there write regedit and press enter.
Now click on + sign next to HKEY_LOCAL MACHINE.
Click on + sign next to SYSTEM
Click on + sign next to CurrentControlSet
Click on + sign next to Enum
Now find folder called USB. Right click on that and click on "Permissions". In permissions click on the check mark called "Allow" to the right of "Full Control".
Click Ok.
Now click on + sign next to USB and then find the two folders called "Vid1307", right click on one at a time and select delete.
Now click on - Sign next to USB.
Right click on Folder called USBSTOR and allow permissions.
Now click on + sign next to USBSTOR.
Find the folders called "CdRom&Ven_YMAX&Prod_MagicJack&Rev"
and "Disk&Ven_YMAX&Prod_MagicJack&Rev"
Right click on those one at a time and delete them.
