Lost Inbox E Mails and Contacts

Dell / Dimension 4600i...
February 18, 2009 at 08:05:24
Specs: Microsoft Windows XP Home Edition, 2.593 GHz / 1022 MB
On the 13th of this month, I had a Reinstall of my Windows XP Home. When the Tech was done, he had saves all my "Inbox" E Mails I had back to November and he was able to save all my Contacts. Later that day, they both disappeared.
On another note, he lost all the Drafts I had saved as well as a Video File. He said he downloaded my latest "Outlook Express". I see that there are some DBX Files in my Backup named "Drafts". I'm not sure how to get those back. I was told there is a Program to get them back. I was also told that with XP when you do it you need to be careful not to corrupt the DBX file when restoring it.
As far as the Contacts and Inbox E Mails he was able to save, any place I can go to retrieve them? I first went to View-Layout and found that the Contacts box was checked.
Any help would be appreciated.
He was able to save my "Inbox" of E Mails prior to the 13th and my Contacts.
Later that day, I saw that all my Inbox E Mails were gone prior to the !3th as well as all my Contacts.
I read an earlier Post about someone you told how to get their E Mails and Contacts back, but I didn't understand what or where to type the long address in. Any help would be appreciated.

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February 18, 2009 at 09:18:19
This isn't really a hardware question, but a software one.

I'm assuming you're using Outlook Express and not Outlook. You should be able to import the mailboxes and the Address Book (Not Contacts in OE) but using the File, Import option and pointing to the proper location of the files.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown

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February 18, 2009 at 10:30:10
When I try Import "Address Book", a Box opens with My Documents at the top with "File of Type" What do I type in for File name?
When I try "Other Address Book" several choices come up. When I try them I either get unable to automatically Import Address Book. Would you like to manually import? Then My Documents comes up, with File name *"TXT and Files of Name TXT Files. Nothing happens. This is "Outlook Express".

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February 18, 2009 at 12:38:51
What filetype is your Address Book? pab, wab, txt? You would point (browse) to the location of the file and then select it.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown

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Related Solutions

February 18, 2009 at 13:06:34
When I click on "Address Book" from "Import, the My Documents File shows up at the top.
In My Documents are just 3 Files, Downloads, My Music and My Photos.
Below that "Files of Type are wab. Should I type in something in?
I typed in the word Contacts, but it says Files could not be found.

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February 18, 2009 at 14:03:56
As, I said, you need to browse to the location where your Address Book was saved. You need to click on the drop-down arrow to browse to that path.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown

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February 18, 2009 at 15:00:22
It is easy to find info about this subject by searching on the Microsoft site.

See number 1
Top ten countdown in Outlook Express


"...I had a Reinstall of my Windows XP Home..."

Why did you do that?
Were you having problems?
If so, we need the details.
That may have something to do with the problems you have now.

Normally, data does NOT just disappear.

- you are NOT searching for it in the right place

You should know from previous experiences that Windows often sometimes searches for files at the last location you searched, by default - that is NOT necessarily where you need to search. If you're not sure where to search, search the whole C drive, or whatever drive!
e.g. the default location of your Outlook Express address book file,
(user name).wab , is
C:\Documents and Settings\(user name)\Application Data\Microsoft\Address Book.

If the (user name).wab file has no email addresses in it, that's the default empty one you have when Outlook Express is first loaded, or the addresses have not been added to it, or you're in the WRONG user profile (See next), or you deleted your own personal info un-intentionally (See second next).

OR - you have more than one user (other than Safe mode Administrator, and Guest) on the computer and you're looking at the Outlook Express info on the WRONG user profile - your personal Outlook Express info is ONLY in Outlook Express in the user profile the technician restored it to!

OR - you did something that deleted your personal Outlook Express info whether you are aware you did that or not!

E.g if you delete the user profile you had been using that had the restored Outlook Express info in, and made another one, all the Outlook Express personal data is deleted, and does NOT appear in the Recycle Bin!!, even if the user is the same name as before!!
If you do NOT still have the proper backup files, the ONLY way that lost data can be restored is by using an un-delete program or similar, and even then you may not be able to recover parts of it or any of it, if the location it was on has been overwritten by Windows.

OR - there is something wrong with your hard drive -
Did you or the technician check the hard drive with the drive manufacturer's diagnostics??
If NO, or if you're not sure, do that now!

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

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February 20, 2009 at 10:21:51
One more question. are the "Driver download Programs" good to use to update your Drivers?
Does updating your Drivers help your computer run any faster?

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February 22, 2009 at 11:18:53
If you are not having any problems you do not need newer or different drivers versions.

Those programs scan your computer to see if they can determine whether there are devices it knows about that there may be newer or different drivers versions for, but usually you have to PAY for the program in order for the program to provide the newer or different driver versions.

99% of the time the newer or different drivers versions are free and can be found elsewhere for free, so the only real advantage to buying such a program is it can save you some time searching and possibly find many newer or different drivers versions all in one go.

Whether you actually need newer or different drivers versions is other matter - if it ain't broke, don't try to fix it. They usually make very little or no difference in the performance of your computer.

One place I do NOT recommend you get newer or different free device driver versions at is on the Microsoft Windows Updates site when you do a Custom search for updates, and you look at the optional downloads and see one or more there. If it's anything other than the drivers for a monitor, you may have prolems if you load the drivers it lists. E;g. I've had problems with netwaork adapter anddial-up mopdem drivers I got from there.
If you see there is a newer update for some device other than a monitor, and you want to try it, get the update from the listed manufacturer's or the device's or the chipset maker's web site instead.

NOTE - if you have ATI chipset video and have Catalyst loaded, don't load just the newer display drivers without checking out whether they are listed along with the Catalyst version you are using, otherwise Catalyst may not work correctly after you load the newer display drivers. The display drivers version changes more often than the Catalyst version. If the display drivers version is NOT listed along with the Catalyst version you are using, follow the install directions at the link on the same page the ATI video drivers are listed (it also tells you how to properly un-install previous drivers), to uninstall at least your older Catalyst version BEFORE you load the newer display drivers version, OR use the TOP download on the ATI drivers downloads page to install the newer display drivers AND a newer Catalyst version that is matched up with it.

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