Linksys router keeps dropping

February 15, 2010 at 10:55:34
Specs: Windows XP

This is my fourth router in 2 yrs. Whether wired or wireless, we have 2 desktops, 1 Mac laptop and 3 Windows, but it keeps dropping. The ISP has come in and given me a new modem and changed all the wires. Still no luck. Keeps dropping and after 5 mins will come back up again. HELP!!! Also spent a bundle on tech support.

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#1
February 15, 2010 at 12:34:40

Have you tried connecting a computer directly to the router for troubleshooting purposes?

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#2
February 15, 2010 at 12:50:42

There are two desktops wired to the computer together with all the other laptops because the wireless keeps dropping, even in the same room. Someone suggested that I should set up my router and assign static ips to all the computers.

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#3
February 15, 2010 at 15:39:55

a static IP isn't going to solve your disconnecting problems. If you stay connected while hard wired but get disconnects on wireless, that has nothing to do with a modem or wires. I would start looking for something that is producing EMF like florescent lights, motors, cordless telephones, other electronic equipment, neighbors with ham radio transmitters, etc.

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#4
February 15, 2010 at 15:52:42

Even when the computers are wired it will drop but then it comes back up again, almost like a surge and then it restarts itself. I am going to try and change the surge protector and move the modem and the router to a different outlet and see whether I have any luck or not.

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#5
February 15, 2010 at 20:45:48

I had several Linksys Routers that kept droppping out over a year. I always blamed the Router itself. But it was both the cable modem and the router. After changing both I have never again had a drop-out problem. BUT You Must First Isolate The Problem.

STEP 1: Take these steps with 1 computer only <> hook up Modem to Computer directly <> (leaving out the router) then enter your IP, Mask, Gateway, and DNS, directly into Network properties, thus making a direct connection. Test that for a day or two. If it appears to have solved the drop-out problem, proof if it to yourself that is in fact the router that caused problems with the following step 2.

STEP 2: Hook-up the Router with ONE (1) PC only, between the modem and PC. Go to Networking and check mark DHCP (BOTH Obtain IP and DNS automatically) the prior entries you made should turn gray or disappear). You can either leave DNS blank or enter it. (Makes no difference). The router thus becomes the DHCP server. (I am making a presumption you understand Networking to a degree).

If you cannot connect reset your modem hold a paperclip in the pin-hole for a least 30 or more seconds. If that does not work, disconnect all, reset the modem by removing the Power cord for at least 10 seconds to 1 minute, then continue hooking everything back-up in order first by - modem -2- router -2- PC then push power button to boot-up the PC so that the computer can refresh itself and see the new connection.

At this point, if it is the router, then you will again experience the drop-out. Now that we have determined which device causes the problem, you have 2 solutions.

(1) If modem, return modem to your ISP for another.
(2) If router, then down load the latest BIOS and reflash the Router Bios. If the BIOS is already the newest, then reflash it anyway in order to reset the Router to beginning factory setup. DO NOT at any time setup wireless until you have solved the problem.

After you receive your new replacement product, use cable only for now with one PC, then hook-up the other PC's (one at a time). If all goes well, then you can hook-up the wireless. There are many more things that can go wrong hooking up wireless over cable, therefore it is imperative you can make a good wire connection first.

(At last be advised some carriers have bad connections at certain times of the day. Most normally after midnight when crews work at block houses & revamp routers. Call your ISP to learn if your area has work being done.}


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#6
February 16, 2010 at 09:41:02

Thk you so much for you advice. I I have been working with Linksys for a while last night and they told me to upgrade my router to a higher model 160N (presently it is 120N). They will have remote access and troubleshoot the problem for me and all I have to do is pay $10 (I think it is well worth it). They could not even upgrade the software on my desktop as the router kept going off and all that was left was the power light either solid or blinking. So I am off to the shop again and getting another router and they will do remote access and do the troubleshooting.

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#7
February 16, 2010 at 12:47:36

Just a thought. I use to have the same problem and after doing some research I decided to change my routers channel and haven't had the problem since then.

To check to see what channels are being used with a windows computer open up the command prompt. (go to start and type cmd in the "search programs and folders" box for vista and windows 7 computers)

you should have a box that appears. In that box type the following:

netsh wlan show networks mode=bssid

then hit enter. Check to see what channels are being used.

Then log into your router and change the channel. (choose one that is at least a couple away from the others being used)


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#8
February 18, 2010 at 08:45:43

Just to let everyone know. DON'T BUY "Airlink" or "D-Link" Their tech support sucks big time!!! With my new Linksys 160N and with the help of LINKSYS tech support "REMOTE ACCESS" all the computers are now working like a charm. So far all six computers are working without dropping. It was a well spent $10. Whatever they did to each computer I don't know but their tech lady was very knowledgeable on both windows and mac and was able to troubleshoot. Also, they have given me a ref # so that I can call in again without being charged. What a service!!! I am keeping my fingers crossed and hope for the best. Thks for all your help.

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#9
February 22, 2010 at 08:43:55

Right now I am using Channel 9. I've tried 6 and 11 and my wireless is either very slow or it is dropping on a couple of the computers especially on the MAC. Not sure what is going on but will contact Linksys again.

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#10
February 27, 2010 at 06:29:41

The channels to use are 1, 6, or 11. The rest of the channels bleed into the others. It sounds like you maybe getting interference from a neighbor.

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