laserjet printer wont print a4

Dell / Dimension l800
February 19, 2010 at 09:23:21
Specs: Windows XP, 2gb
have a laserjet 4mv, which has started to not recognise a4 printing, and asks for letter paper to be loaded . The bottom cassette is A4, have to manually feed. Self test prints fine from the bottom cassette . Printing setup is defined as A4.This happens for all printing. Not sure if it is a printer problem or driver?. Should I reinstall printer?
Any suggestions welcome

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#1
February 19, 2010 at 10:53:21
It sounds like the default paper size is set to letter.

Go to Control Panel - Classic View - Printers and Faxes.
RIGHT click on the subject printer, choose Properties.
You need to have the paper size set to A4 there somewhere in order for it to be the default size. Remember to click on OK or whatever on the bottom of the window where you set that, and do the the same for other windows you may have opened before you got to that one, otherwise the setting may not "stick".

You may also need to reboot after you have changed a setting.


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#2
February 19, 2010 at 14:38:12
All settings are set correctly to A4 within properties.Also printer is set correctly to default to A4.

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#3
February 19, 2010 at 17:41:15
Apparently Laserjet 4MV is parallel port connected.
It requires the printer port it connects to is capable of EPP mode or ECP mode or EPP / ECP mode, and that you use a IEEE1284 compatible printer cable. The cable should have IEEE1284 printed on the cable itself or on the end connectors,
or, minimally, an unmarked cable will work fine, IF AND ONLY IF the wire gauge of the individual wires inside the cable is at or above the minimum gauge required for IEEE1284 (if it's a relatively skinny cable, it's a lot more likely it won't be good enough to allow the printer to work properly) .

If you have it hooked up to a parallel port built into a mboard, the parallel port must be set in the bios Setup so it's using EPP mode or ECP mode or EPP / ECP mode - usually EPP mode works fine - ECP mode requires that there be a DMA channel available, and sometimes it isn't actually available for only the printer's use - sometimes when you set ECP mode in the bios you can choose from more than one DMA channel.

If you have it hooked up to a PCI parallel port card, as far as I know, all of those are enhanced parallel port cards capable of EPP mode or ECP mode or EPP / ECP mode. Only the later ISA parallel port or ISA multi I/O cards have enhanced parallel ports and are capable of EPP mode or ECP mode or EPP / ECP mode.
........

If you're sure the cable and the parallel port mode is fine .....

From previous experience with several HP printers, I think you're much better off, time wise, to un-install all of it's software and install it again from scratch.

Go to Control Panel - Classic View - Add /Remove Programs and un-install all software listed for it.

Go to Control Panel - Classic View - Printers and Faxes, RIGHT click on all instances of the subject printer , and Un-install it/them.

Then, after re-booting, install the printer's software.

DO NOT install the drivers while booting into Windows ! ! ! ! - CANCEL that, and use the proper software installation file after the desktop has fully loaded.


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#4
February 20, 2010 at 04:50:53
I had decieded to delete printer and re-install, also had to find all instances of paper size , all defaulted to letter, had to change them to A4, heypresto printer now works as before. Do not understand what is different , but gave up trying to explain microsoft logic years ago. Thanks for help

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#5
February 20, 2010 at 06:26:52
We're glad to hear you got it to work properly.

"...had to find all instances of paper size , all defaulted to letter, had to change them to A4..."

?? Usually you only need to change the one setting in the printer's properties. Do you mean in the programs you were using to print with?

"...gave up trying to explain microsoft logic years ago."

From what I've seen similar applies to HP's software / drivers.


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