Laptop Screen Will Not Turn On

Toshiba Satellite l350d-03g amd athlon 6...
March 14, 2012 at 10:46:57
Specs: Vista Basic, Intel
I am trying to find the issue with my friend's computer. It is a Gateway MA7 model laptop. The screen will not turn on, but the computer itself will. My friend took it to a computer repair shop twice, and they did not fix it. The first time, they said "we forgot to reprogram it". As far as I know, you don't need to "program" a component to work. The second time, they told her it works. Why she didn't check it before leaving, I don't know.

I have plugged in an external monitor, and even after using the key sequence, it won't display. I did give it time to install any drivers, but without the visual display, I have no idea what the computer is doing. The external monitor is acting as if it is plugged into a port though, so I know the port works. It stays in standby mode, however.

Here are the specs:
Gateway MA7 (ML6232)
OS: I believe it is Vista
CPU: Intel

Could it be the screen inverter?

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March 14, 2012 at 11:15:51
If the display doesn't show anything when you first turn on the computer there is a hardware problem. Have your friend return to the repair shop and make them fix it.

Drivers don't come into play until the operating system is starting.

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March 14, 2012 at 11:21:06
Yes, I know that. What I need to know is what possible hardware problems it could be. I know it isn't the OS, drivers, or software. The only reason I mentioned drivers is because the external monitor may need to install them in order for it to work. I wasn't talking about the laptop screen needing drivers.The repair place is full of idiots, evidently. I know more of what I'm doing than they do, considering the work I've had to fix before, that they have messed up. She's taken it there twice, and from what I can see they bent her keyboard and broke the hinges trying to get it open. I don't break laptops taking them apart, which is why she brought it to me.

Thanks for your reply anyway.

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March 14, 2012 at 13:53:39
If Windows is actually starting then the external monitor should work. No drivers are required for a monitor. How are you connecting the external monitor? What kind of port?

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March 14, 2012 at 17:01:43
Well that's what I read anyway, just automatically installed drivers. I'm just using the port on the back of the laptop.

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