Laptop refuses to boot with non-Dell battery

January 12, 2011 at 05:45:31
Specs: Windows XP
I recently purchased a compatible non-dell battery for my dell laptop. Now, the computer refuses to boot with this new battery b/c it is looking for the original dell battery. I can take the battery out and boot with the AC adapter power only and then stick the battery in and it charges and works ok w/o AC power. The problem is when I shut the computer down and try to reboot using just the new battery. This is crazy. Why should I have to purchase a battery from dell when I can get a compatible battery from another source @ a much better price? Is this something dell does to force you into buying just their batteries? Thanks in advance for any replies or suggestions?

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January 12, 2011 at 06:41:13
Contact the supplier of the replacement battery for help or refund.

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January 12, 2011 at 08:11:27
I did. Here is what the supplier said. I think the battery is ok. The problem is on the dell side IMO.

However, from the description of the problem, it seems that the system is still looking for the original battery, and in turn, is not accepting this latest battery as a valid replacement. You may need to update your BIOS/Controller to resolve this issue. You may want to try this:


Windows may not detect the battery properly or may display the following error message:

The system has detected an incorrect battery for this unit

The battery properties will not function properly.


Perform the following steps to correct the battery detection in Windows:
Turn off the notebook PC.
Remove the AC adapter from the notebook.
Remove the battery from the notebook PC.
Reconnect the AC adapter to the notebook PC.
Turn on the notebook PC.
Wait until Windows has completely started and the desktop icons appear.
Insert the battery into the notebook PC.
Windows will properly detect the battery and the battery should charge normally.

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January 12, 2011 at 08:18:02
So, did you try that solution?

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January 12, 2011 at 08:51:40
Yes, but it did not work. The PC still will not boot with the battery alone.

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January 12, 2011 at 09:02:37
Does the replacement battery have the same number of cells as the original?

I would guess the issue IS the replacement battery but can't say for sure. Perhaps someone else will come along with more information on this topic.

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