Laptop native Keyboard & Mouse not working

Acer Aspire 5741 as5741-5763 notebook
August 30, 2010 at 10:30:45
Specs: Windows XP, 1.1Ghz / 256MB
Writing on behalf of a friend as I am not massively hot on laptop hardware.. Friend had his other mates around his place... left them there, came back about four hours later and the laptop was where he left it but the little rubber for the second mouse (the one in the middle of keyboard) was dislodged, I said "nevermind.. its cosmetic/superficial... everything should still work." (safe to assume it was probably dropped by someone) However he turned the laptop on and the little touch mousepad isnt working properly (it moves slightly) and the keyboard appears to be completely non-functional.
I was thinking that it could be as simple as the ribbon cable coming dislodged from the motherboard on the inside however having no real knowledge of laptop hardware I am a bit weary of opening it up (even though i am an IT professional) and routing around to find a cable I cannot even identify .
I would be very thankful if somebody could confirm that this is a likely cause for this fault and that attacking it with a screwdriver is the best course of action (obviously I will be also testing this with a USB Keyboard/ Mouse as soon as I get the chance, later tonight.)

Andy Maston

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August 30, 2010 at 13:39:29
Try an external mouse and keyboard to eliminate anything more serious than your suspicions. If they work OK then try opening the laptop.

I can't imagine how the touchpad, or whatever it is called could get dislodged from a fall. I would guess a liquid spill might have occurred and someone was attempting to clean it up. You may know soon enough if the externals don't work either.

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August 31, 2010 at 11:18:39
So I got around to testing the Keyboard/Mouse. The Keyboard miraculously started working again as it should do however the touchpad thing is still not working however using a USB Mouse we are able to control the pointer 100%.

Is it likely that this has come dislodged or would it more likely be that it has a fault due to the unknown accident(Spillage or Drop)? My friend wants to take it to a computer store but I dont want them to rip him off on labour cost if its something that I could carry out myself.

Does anybody know what type of connection goes from the touchpad to motherboard on a laptop? Is it a ribbon cable to a pin slot or firewire style plug etc?

Andy M

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