Is there a problem with the driver for your mouse or keyboard?
Important
The following procedure might require you to restart your computer, which will close this troubleshooter. If possible, view this troubleshooter on another computer while you perform the steps on the computer you are troubleshooting.
To continue troubleshooting if no other computer is available
Right-click the page displayed on your screen, and then click Print.
Follow the steps in the printed copy of the procedure.
After your computer restarts, reopen this troubleshooter and answer each question as you answered it initially.
When you reach this page again, answer the question at the bottom, and then click Next.
The driver for your mouse or keyboard might not be compatible with Windows XP, or it might be corrupted. You can try to solve the problem by removing and reinstalling your old driver, or searching for an updated driver.
First, try removing and reinstalling your old driver.
To remove the current driver for your device
Open Device Manager.
Double-click the Mouse or Keyboard category.
Right-click the device that you want to uninstall, and then click Uninstall.
In the Confirm Device Removal dialog box, click OK.
If you receive a message that prompts you to restart your computer, click Yes to restart.
Notes
To open Device Manager, click Start, click Control Panel, click Performance and Maintenance, and then click System. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
For information about how to choose commands and options by using the keyboard, search for shortcut keys in Help and Support.
When you remove an existing driver and restart your computer, Windows should automatically detect your hardware and display a wizard that helps you install the drivers for it. If this wizard does not appear, install a new driver manually.
To reinstall your driver manually
Start the Add Hardware Wizard in Control Panel.
Click Next, and wait for Windows to search for Plug and Play hardware.
If no Plug and Play hardware is found, a list of hardware types appears. Click Add a new hardware device, and then click Next.
Click Install the hardware that I manually select from a list, and then click Next.
In the Common hardware types list, click Mouse or Keyboard, and then click Next.
If you do not see Mouse or Keyboard listed, click Show All Devices.
In the Manufacturers list, click the manufacturer of your device, and then in the Models list, click the model name.
Or, click Have Disk if you have an updated or third-party driver to install for your device.
Click Next, and follow the instructions on the screen to complete the installation.
Note
To open the Add Hardware Wizard, click Start, click Control Panel, and then click Printers and Other Hardware. Under See Also, click Add Hardware.
If reinstalling the driver does not work, check to see whether there is an updated driver available for your device that solves the problem you are having. You are likely to need an updated driver if you started having problems with your device right after you upgraded to Windows XP.
Try one of the following to search for an updated driver:
Check the Windows Update Web site for an updated driver. To go to the Windows Update Web site, click Start, point to All Programs, and then click Windows Update.
Contact the manufacturer of your device, or visit the manufacturer's Web site, to see whether an updated driver is available.
