laptop is black screen

October 18, 2011 at 08:01:20
Specs: Windows Vista
my laptop looks like its loading then goes black then shows error message "a disc read error press ctrl alt delete, but that doesnt help. do you maybe know how to help me? thanks so much.

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October 18, 2011 at 08:47:28
It could be a failing hard drive, one reason among many why it's so important to have your files backed up on a different drive.

You need to test it with the drive manufacturer's diagnostic software for DOS, which runs from a bootable CD which you make from the downloaded ISO file.

The liinks are top of this page:

If you can't ascertain what make it is, download "Seagate SeaTools for DOS" which can be used to test any make:

Then download & install IMGBurn from here:

Use IMGBurn to create a CD from the ISO file you downloaded from Seagate.
Now boot your faulty laptop from that CD to test it's hard drive.

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