Solved Laptop intermittent black screen problems after W10 upgrade

Hewlett-packard / 15-r110na
February 2, 2016 at 08:12:53
Specs: Windows 10, Intel Pentium N3540 - 2.16 GHz - 4 gigs RAM
Hi,

I upgraded my mum's HP Notebook (15-r110na - see http://bit.ly/1X0pl9p) at the weekend - Windows 8.1 to Windows 10. Everything seemed to go fine but the next day when I went to turn on the laptop, all I got was a black screen. The hard drive started up, the keypad lit-up and the fans started but the screen was black. I had to restart the laptop a couple of times until the screen finally came to life and I logged into Windows as normal.

This problem keeps happening intermittently though... Sometimes I can turn on the laptop and everything will work fine straight away (although it seems to take much longer to login than it did on Windows 8.1 - it's ages before the login screen appears). Other times, I'll get the black screen straight away and have to force the laptop to restart.

This only started happening after I upgraded to Windows 10.

A couple of other things that may or may not be relevant...

The laptop is plugged into a socket gang extension lead, which is NOT surge protected. A printer and table lamp are also on this extension. A few hours after installing Windows 10 (and the laptop had restarted a few times with no problems), I unplugged this extension lead without flicking the power off first. I then plugged it back in and the table lamp (obviously) came back on. I seem to remember seeing the laptop screen flicker at the same moment. Could I have damaged the laptop somehow by doing this? Did I cause some kind of surge?

Also, when the laptop is just running on battery, it seems to start-up faster than when it is plugged in. Have I damaged the power lead?

Basically, I'm wondering whether the black screen is caused by the Windows 10 upgrade or whether I damaged the laptop when I plugged the power lead back in? The fact that even when I don't get a black screen, the laptop now takes ages to get to the Windows login screen makes me think it's more to do with a driver or something... but I'm now being paranoid! (Incidentally, I haven't updated any drivers/software after upgrading to Windows 10).

Any help would be much appreciated!

Thanks,
Missy.


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#1
February 2, 2016 at 08:57:05
✔ Best Answer
I don't believe it's down to electricals and definitely not the cable. The only possible link is that the surge might have screwed up the software but as it has worked since it is probably unlikely. If it was the cause System Restore might fix it but MS turn System Restore off when upgrading and don't put it on again - something you might care to do.

Yes indeed, get the latest drivers you can get your hands on from the manufacturer (not one of those driver websites that screw things up). Select Win 10 drivers if available.

You could also go to Device Manager and right click items to get driver Updates via MS, particularly graphics drivers. While you are there see if there are any errors showing (usually yellow icons).

EDIT
This post shifted from Windows 10 to hardware while I was answering it - not sure why.
I think your problem is most likely software (an upgrade issue).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
February 2, 2016 at 14:17:29
"Basically, I'm wondering whether the black screen is caused by the Windows 10 upgrade or whether I damaged the laptop when I plugged the power lead back in? The fact that even when I don't get a black screen, the laptop now takes ages to get to the Windows login screen makes me think it's more to do with a driver or something.."

You can test a lot of your theories, by running Linux off a Live CD.

These have a similar look & feel to Windows.

Zorin OS Lite
http://linux.softpedia.com/get/Syst...
Zorin OS
http://linux.softpedia.com/get/Syst...
http://zorin-os.com/tour.html
http://www.freewaregenius.com/2012/...
How to update and upgrade Zorin OS
http://cristiananicolae.blogspot.co...

PCLinuxOS
http://linux.softpedia.com/get/Syst...
http://www.pclinuxos.com/
http://www.pclinuxos.com/get-pclinu...
http://www.pclinuxos.com/get-pclinu...
http://www.pclinuxos.com/get-pclinu...
http://www.pclinuxos.com/get-pclinu...

Linux Lite
http://linux.softpedia.com/get/Syst...
https://www.linuxliteos.com/downloa...
https://www.linuxliteos.com/screens...
The distribution is available for download from our website as two Live CD ISO images that can be burned onto CD discs or USB flash drives of 1GB or higher capacity. Both 32-bit and 64-bit architectures are supported at this time.

This one is only 100mb.

Puppy Linux
http://linux.softpedia.com/get/Syst...
http://linux.softpedia.com/get/Syst...
http://www.puppylinux.com/
http://www.puppylinux.org/home
http://puppylinux.org/downloads
http://puppylinux.org/wiki
http://www.puppylinuxfaq.org/softwa...
UPDATE: Active contributor on the Puppy Forum, GuestToo, has discovered a Windows application called BurnCDCC, that just burns ISO files to CD, nothing else, so you can't go wrong.
http://www.softpedia.com/get/CD-DVD...
http://www.softpedia.com/progScreen...
http://www.terabyteunlimited.com/ut...
Creating a Puppy Linux LiveCD/DVD
http://www.puppylinux.org/wiki/how-...
Save Money - Even if your PC has no hard disk (ex, broken hard disk), you can still boot Puppy via CD or USB and continue working. Old PCs that no longer work with new systems will still work good-as-new with Puppy.

This can be used to run Linux from a thumb drive.

LiLi USB Creator
http://www.freewarefiles.com/LiLi-U...
http://www.freewarefiles.com/screen...
http://www.linuxliveusb.com/

message edited by Johnw


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#3
February 3, 2016 at 14:50:23
Many thanks for the replies/ideas. Just a little update - in case it sheds any new light...

My mum tried turning on the laptop tonight with the power cable unplugged (i.e. the laptop just running on the battery) and it started up really fast with no problems. But once Windows had loaded and she had logged in, she tried to insert the power cable and the screen went black. (The hardrive was still running and the laptop on - it's just the screen that went black again).

She then pulled the power cable back out and the screen came back on again. Does that still sound like a driver?

The annoying thing is that the laptop is currently at her house and I live away. I can't play about with it until I visit my parents again. I'm kind of doing this by proxy.

Thanks again,
Missy.

message edited by missy_manic


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Related Solutions

#4
February 3, 2016 at 15:15:09
laptop gets black screen when power supply turned on
https://www.google.com.au/webhp?hl=...

Try this way for starters.
http://ccm.net/forum/affich-702603-...


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#5
February 3, 2016 at 15:25:35
"Does that still sound like a driver?"

Not to me. I now feel I should eat my previous words because it does sound a lot more like hardware. It sounds as if the voltage rises too far when external power is applied and it then cuts out due to protective devices. It could be a faulty charger but I am uncertain.

Always pop back and let us know the outcome - thanks


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#6
February 9, 2016 at 09:07:52
Thanks both for the links. This is still an on-going thing as I'm not actually able to get my hands on the laptop until the end of February (when I visit my parents again).

I will let you know what happens though :-)

Missy.


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#7
March 11, 2016 at 13:59:49
Hi, just wanted to follow-up and let you know what happened. Basically, I rolled the laptop back to Windows 8.1 and voila, everything working perfectly again!

Think I'll just give Windows 10 a miss (on that laptop) for the moment. Maybe when I'm feeling a bit more up to it I'll try upgrading again.

Thanks for all your suggestions though.

Missy.


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#8
March 11, 2016 at 14:36:51
Yes, the upgrade might go better on a later version sometime.
Strange fault though, with quite misleading symptoms. Thanks for updating us and glad to hear it now works again on 8.1.

[My Win 8.1 was more reliable before upgrading to Win 10. Nothing serious tho, just little annoyances].

Always pop back and let us know the outcome - thanks


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#9
March 11, 2016 at 14:49:33
As has been the case for many, many years, nothing beats a clean install.
Delete all the partitions.
Do it on a spare HD, if you can.
Only have one HD connected, whilst installing the operating system.

message edited by Johnw


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#10
March 11, 2016 at 16:30:57
Thanks everyone, I may try a clean install one of these days :-)

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#11
March 11, 2016 at 16:42:15
"I may try a clean install one of these days"
Because you have tried/installed W10, MS now have the comp registered, so there will not be any problems, other than perhaps getting the correct drivers, just a matter of looking Device Manager & making sure it is happy.

Here are some links re a clean install.

Windows 10 - Clean Install
http://www.groovypost.com/howto/cle...
http://answers.microsoft.com/en-us/...
http://www.tenforums.com/tutorials/...
http://jayl.ee/blog/2015/07/29/micr...

message edited by Johnw


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#12
March 11, 2016 at 16:47:08
I'll bookmark these - many thanks again!

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#13
March 19, 2016 at 08:22:38
I have the same model laptop running Windows 10. The screen brightness problem is caused by the Intel graphics driver for the N3540 cpu which does not work properly with W10.

However this can be overcome by disabling fast start-up. So the laptop shuts down and starts normally.

Open control panel > power options > choose what the power button does > change settings that are currently unavailable > UNCHECK turn on fast start-up.> Save changes.

Sorted.


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#14
March 19, 2016 at 09:45:30
Kpat might well be onto it. That fast start up can cause various issues, including the inability to shut down.

Fast start up keeps settings (ie it doesn't clear them) which is what you probably need to do each time.

If you still have the problem give Kpat's idea a try.

Always pop back and let us know the outcome - thanks


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#15
March 19, 2016 at 11:50:36
Ooh thanks Kpat / Derek! Will give it a try next time I try and upgrade :-)


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#16
March 19, 2016 at 12:02:32
The issue causes the screen brightness controls to work in reverse i.e. increase brightness= dims. Decrease brightness= increase. Having the mains power adapter plugged in causes the screen to dim completely instead of maximum brightness.

Using hibernate also causes the same issue so I have hibernate turned off as well as fast start-up.
Normal shutdown and sleep work perfectly.


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