Laptop goes to balnk blue screen on start up

November 24, 2013 at 12:13:55
Specs: Windows 7, 4GB
Trying to repair this for a friend who doesn't understand computers. It was working yesterday and now as soon as I turn it on it goes to a blank blue screen. I've tried holding down F8 and tapping F8 every second or so, but nothing happens. It was just being too slow so I was going to wipe the HDD and reinstall Windows. But I'm not sure how to fix a blank blue screen. Help me!!

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#1
November 24, 2013 at 12:32:44
put a win 7 install disc in the drive, boot up and choose repair my computer....

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#2
November 24, 2013 at 14:10:23
Only problem with that it is there is no Windows Install disc. I was going to use the one that I thought came with my PC. But I don't have one either.

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#3
November 24, 2013 at 15:40:33
if you can borrow one from someone...doesn't matter if it's home premium, pro or ultimate it will work for you.

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#4
November 24, 2013 at 15:53:22
Presuming it won't go into safe-mode... If it will then you have means of recovering personal files etc. first...

If no safe-mode and (s)he has files (s)he'd like to save...get a Linux disk and boot up with that. Then you can access files and save them to external media (usually optical of course); and ideally verify the copies are accessible on another system too. Ubuntu is one of the favourite Linux variants; and can be downloaded as an iso and burned to dvd. Boot with that dvd and safe his/her files...?

Most laptops have a Recovery partition on them; and although most don't do it...the manufacturers advise you make your own recovery disk set too when you first boot up the system.

You may find the standard Recovery routine will do what you want; but it WILL wipe files in the process - which is why I suggest the Linux boot disk approach to save files first...

What make/model laptop is it you're working on?

message edited by trvlr


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