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Laptop date and time keeps reseting

April 26, 2005 at 06:22:24
Specs: XP Home, 1.6 Pentium-M, 512 MB Ram

Hello,

I bought an HP laptop like 10 days ago. At start I didn't notice but the laptop keeps loosing time if it's not connected to the AC power or it's not turned on. If it's turned off for 2-3 hours and the power is removed, the date goes back to January 1, 2004 (00). Although I have set it many times from the BIOS and also flashed the BIOS, it didn't do anything good. When I contacted HP, they told me that a slot might having some problems. I do not remember the name of the slot, something like "artillry" .. arggh I forgot it. Anyone know what the issue might be? It's not CMOS battery issue because I am not getting any CMOS battery warning.

HP asked to me to visit a service center and get it repaired. But even the nearest one cannot be considered as near.

Please let me know if anyone of you is aware of any fix.

It's an HP Pavilion ze4900 laptop.


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#1
April 26, 2005 at 06:46:21

If this is a new computer I would return it to HP. You shouldn't have to deal with that at this stage.

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#2
April 26, 2005 at 07:47:57

I agree with OtheHill ... get a fresh start.

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#3
April 26, 2005 at 10:27:02

If January 4, 2004 was a happier time for you, there's no issue at all.

Look at all the taxes you haven't had to pay. All the sleep you haven't lost trying to keep your job.

Count your blessings.

The only thing that even sounds remotely like "artillry" is the CMOS battery. And that might just be the culprit.

Be care that you are familiar with the BIOS settings, as you might be resetting everything in the BIOS to factory default when you replace the battery.

Beauty of the high sierra,
and she's looking out for you.


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#4
April 27, 2005 at 04:03:25

The time flies so quickly. HP said they'll repair it for me. Sorry, actually 17 days have passed since i bought the laptop and they said they can repair it under warranty but no replace now because that's within 2 weeks.

I just wanted to know what is the `artillry slot` or whatever because I want to learn myself. I am student so date and time means a lot to me :D. Thanks everyone for your replies.


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#5
April 27, 2005 at 04:16:59

Did you buy it at a store? I'd take it back there.

Also, since the symtom has been going on since before the two weeks were up and since you contacted them before two weeks were up, they are obligated to replace it.

I'm not a student and have some money in the bank but on principle alone I wouldn't accept a defective computer from them.

What else might be defective???????


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#6
April 27, 2005 at 04:32:20

You're right `badboy` but I asked the computer store owner if it could be replaced. He said it could be replaced from the distributor and it's their decision whether to replace or fix the laptop.

I am not an expert at hardware so I didn't knew if something was wrong until the second week. The laptop was unused for the first week and in the second week when I started using it the A/C was always plugged so there wasn't any date and time issues until recently when I started using laptop on battery. At first, the date was set to january 1, 2004 and I thought it was because I am using it for the first time. I set it to the right time from the BIOS and it was okay since the A/C power was always connected.

I know it's a bit of my fault for being careless but hey, this is the first time I have bought a laptop.

Thanks for the replies. I am still interested in knowing if anyone have an idea of what's the problem?


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#7
April 27, 2005 at 04:46:47

I hate to get ripped off.

I hope things work out for you.

I think that whatever powers the BIOS was defective when they shipped it. Whether it is a battery or something else. Does the laptop's regular battery work?


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#8
April 27, 2005 at 04:54:53

Yes, everything else except the date and time is perfectly alright. The battery is perfect (lasted for 2.50 hour with DVDs playing :D)



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