Laptop acts like keys are being hit when they're not

Toshiba / Satellite l755-s5120
May 2, 2012 at 15:17:26
Specs: Windows 7, i7/8gb
I just got a brand new Toshiba Satellite laptop. After a couple days, I noticed when playing an online game, my chat curser moved as if I were holding down the space bar - when I wasn't. Another time, the little restore window in the upper left corner flashed open and if some shortcut key were being repeatedly hit. The keys aren't sticky. They haven't had anything spilled on them. . . and the computer is NEW. Any ideas???

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May 2, 2012 at 15:43:52
I'd think it is infected.

Do you have a good security suite on it?

Reload the entire thing from OEM media and see if it returns.

Learn best practices.

Hang up and live.

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May 2, 2012 at 16:11:18
It is only 2 or 3 days old. It has Norton. I don't know what OEM media is.

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May 2, 2012 at 18:30:45
Almost but not all laptop makers provide some way to return the system to the as bought state. Some use a F key at boot. Some demand that you create a set of dvd's.

See owners manual.

Dunno what norton you have. You could have run it as an admin user and allowed some virus or rootkit. Always use a standard user. Save one account for the admin user but you should never have to use it.

If the symptoms return in moments then consider warranty claim.

Hang up and live.

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