Keyboard on laptop stops responding randomly

Dell Latitude e6410 laptop computer (int...
June 7, 2010 at 18:49:15
Specs: Windows XP Pro SP3, 4GB Intel Core 2 Duo
I have a one year old Dell latitude E6400 running XP Windows Pro SP3, 4Gb Ram, Intel Core 2 Duo CPU, 250 Gb hard drive, not sure what other info you may need. This poor laptop has already had 2 motherboards, the a/c fan replaced, hard drive crashed and replaced, total lemon at $2k. I know I'm stupid for paying that much. Anyhow, now 3 months after getting new motherboard, fan unit, hard drive, all of a sudden I am getting virtual memory errors and blue screen that says BAD_POOL_HEADER and the most irritating thing is my keyboard stops responding at the worst times - the mouse still responds so luckily I can save my work and close all apps and reboot, upon reboot keyboard works like a champ for a few more hours, then whala, will stop in mid typing and just no longer respond until reboot. It was happening once every few days, then every day, now it is happening a few times a day so it is getting worse and I am getting worried. I am running Zone Alarm and PC Tools Spyware Dr. Both say no viruses or intrusions. Any idea of where I can start. I have not added any new software since the original reinstall of all software 3 months ago when my fan over heated causing my motherboard to fail and then somehow that caused my hard drive to crash (according to Dell tech).
Any ideas are so so so appreciated. Thanks!

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June 7, 2010 at 19:54:07
I was Dell certified at one point & worked for a large company.
What I think Dell did is played musical Motherboards (as well
as other used parts like HDDs). To me, I think they would
send refurbished (a.k.a. used) motherboards for replacements
instead of new ones. I FEEL YOUR PAIN. The Dell folks can
be real morons - don't take any of their crap.

I have a customer who had a 1 month old Inspirion - bad HDD
(Western Digital 320 Gb SATA). They sent another HDD
(Fujitsu HDD I think). 2 mos later THAT HDD died! It's a
racket! She's on her 3rd HDD in less than 6 months. The rest
of her system appeared to be ok, but, give me (her) a break.

Re: "Zone Alarm and PC Tools Spyware Dr."....what about
ANTIVIRUS; you ARE using an up to date antivirus
package I hope?

You could boot from the Dell Diagnostics CD and run tests on
all the hardware. Hard to pinpoint what your issue might be.

Yea, $2 G's for a craptop is too much; they just don't hold up
like desktop units.

Just another stupid saying...

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June 7, 2010 at 20:11:16
Thanks for your sympathy and recommendations. Yes, I am running antivirus and antispyware from Zone Alarm "Extreme Security" lol. It is an all inclusive (somewhat painful) program that pretty much like to limit anything I do. So I don't think virus, but who knows. I think it is hardware, and yes, I think my hardware and my laptop was refurbished even though I paid for new, I have had so many things replaced on this in the past year, there is no way all of those were just coincidentally bad. I did not list all things replaced, but basically they have rebuilt the laptop twice in the year I owned it and I just wish they would take it back and give me my money back :(

Thanks again for your help. I'll try running the diagnostic.


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