Keyboard Issue

Hewlett-packard Touchsmart 300-1100 300-...
August 21, 2010 at 16:33:06
Specs: Windows Vista
My keyboard is not working. I was typing last week and then it just stopped responding. I have tried rebooting the computer, putting new batteries, and leaving it unplugged for a while, but it still won't work. Has anyone had this issue before??? I need help!!

See More: Keyboard Issue

Report •

August 21, 2010 at 17:12:09
So this is a wireless keyboard?

There is usually a USB dongle that goes with it so it can communicate with the PC. That may have failed or simply be dislodged from the port. Do you have a PS/2 keyboard available in the meantime so you can at least troubleshoot the system?

Goin' Fishin' (Some day)

Report •

August 21, 2010 at 17:55:34
Look for a button on the keyboard & the USB dongle. Sometimes you have to press those to get them to connect to each other.

Report •

August 21, 2010 at 18:11:04
See the installation instructions for the wireless keyboard model.

Report •

Related Solutions

August 21, 2010 at 19:16:45
I did pull out the USB dongle and I did not see a button on that. I tried pressing the "connect" botton on the keyboard, and no go. If the USB dongle fails and I am not able to get the two to connect again, is there any way to get this fixed?

Report •

August 21, 2010 at 19:18:08
I did go through the installation instructions to troubleshoot and it didn't work

Report •

August 21, 2010 at 19:44:53
Tell us the make and model of the wireless keyboard .

When the batteries in the wireless keyboard don't have enough power, even if you replace the batteries after that, you're often essentially in the same situation as you were when you first installed the software for it - you often have to do something to activate the keyboard - that may or may not require you connect a corded keyboard temporarily.

If you unplug the wireless transmitter / receiver for the wireless keyboard and boot the computer with it unplugged at least once, you may need to do something to activate the keyboard after you have plugged it in again.

The USB connected wireless transmitter / receiver for the wireless keyboard must be plugged into a USB port it can work with.

USB devices may not work correctly when they're connected to certain USB ports e.g. ports in a hub or on the front of a desktop case. If you have a desktop computer, you may have an IRQ sharing problem you need to fix, or your power supply may be starting to fail.
See response 3 in this:

Also - if you are using a USB extension cable that did NOT come with the device, some of them have inadequate wiring and will not work properly with some USB devices.

If you have a desktop computer, Note that I answered a Topic on this site recently where a guy had an external drive, which does require the full 500ma, connected to a port on the back of a desktop case - it would not work properly when a webcam was in the port next to it, but it worked fine when the webcam was unplugged. Ports on the back of a desktop case often have two ports connected to the same USB controller module that are ports one above the other - you could try connecting the cable to one of those and leaving the other un-used.

Report •

Ask Question