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Keyboard and mouse conflicts

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Name: jaymack
Date: November 6, 2008 at 13:46:39 Pacific
OS: Windows XP Sp2
CPU/Ram: 2.5GHz Dual Core / 4GB RA
Product: Dell / M1730
Comment:

Hello All,

Here is the situation that I am dealing with on my Dell M1730 laptop I was upgrading my virus scan with the came with the computer Trend Micro to Kaspersky. After I removed Trend Micro the computer started to slow down. After running a spyware/malware scan with spyware doctor it revealed that I remember a Backdoor trojan, virtumode, and a few others these werent there before I removed Trend Micro but anyway. So I removed all of those first by disabling the System Restore and then cleaning in safe mode. After that I was able to install the Kaspersky virus scan and then ran another scan in safe mode which revealed a few more things (cant remember them sorry).

After running a virus scan and a spyware scan three different times in safe mode to make sure I got everything then going through HijackThis I thought I was back in business. Well it turns out that now my keyboard will not work in XP it works outside of XP in the bios but once the OS boots it stops working. The TouchPad mouse will work until I hit a key on the keyboard after that it will stop working as well.

So I went into the device manager thinking I had either a IRQ conflict or a resource conflict to see if I could fix the problem by uninstalling the drivers for the keyboard and the mouse but that didnt work either. Looking in Device Manager under the TouchPad and the keyboard there is a conflict with one another at the 0060-0060 and the 0064-0064. I went ahead and updated the Drivers for the TouchPad but the same things happens it will work until I press a key on the keyboard.

I found this thread here
http://www.computing.net/answers/ha...
which is almost my exact problem I am currently at work so I havent tried the suggestion in Response Number 18 by Tubesandwires yet but will try when I get home. I brought that thread up because all of the ones that had the problem seem to just give up and reinstalled XP I will do that as a last resort but I would like to at least try and fix it first but am out of theories.

Can anyone offer any assistance?

TIA



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Response Number 1
Name: StuartS
Date: November 6, 2008 at 16:41:15 Pacific
Reply:

What I suspect has happened hear is that one of the pieces of mall-ware was a keyboard logger. A keyboard logger works by intercepting the keyboard interrupt service routine where it does its own thing then passes the interrupt onto the original Windows interrupt service routine.

When the keyboard logger was removed it didn't reinstate the interrupt service routine back to its original address so consequently when a keyboard interrupt occurs there is nowhere for it to go.

If this is the case there is little option except to re-install Windows to re-establish the correct interrupt addresses. A repair install should be sufficient and should be attempted befor you do a clean install.

Stuart


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Response Number 2
Name: Fourteen12 (by Niteflyer)
Date: November 6, 2008 at 16:54:00 Pacific
Reply:

Beat me to it! lol

Although I was going to say, have you tried a system restore???

Failing that, I windows repair should most definitely suffice! :)

Matt


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