Keyboard and mouse conflicts

Sony VGN-S560p
January 26, 2007 at 15:57:08
Specs: windows xp Prof., 1.8/1G
I came accross this program Keylogger at website and wanted to see how good it actually was. When I tried to instal it my 2007 Norton Internet security would not allow me to install it. I rebooted the system and when I tried to login to my computer, I relaized that the keyboard would freeze and I could not use my computer unless I rebooted.
Now, whenver I touch any of my keyboard keys, the computer freezes(the curson is still blinking but cannot use mouse or keyboard)
I managed to login through another user account that had no password and realized that I can use the computer for as long that I only use the mouse. If I try to use the keyboard then the mouse would freeze too and as a result I would either need to reboot the system or standby and then I am able to use the mouse once again.

I tried to push the system back to the last known working point but for my lack of luck, i cannot get any restore point that restores windows back.

I tried to use the recovery disks and restore all drivers in my system and it still won't work.

I have noticed in Device manager that my keyboard is conflicting with the mouse. Under the Device Status for the keyboard it says " Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (code 19) You need to restart your computer before the chanes you made to this device will take affect.

Under Resource settings in Device manager for my mouse I get

Conflict device list:
input/Output range 0060-0060 used by standard 101/102 keyboard
Input/Output range 0064-0064 used by standard 101/102 keyboard

I tried to clean up all the reference points in my registry for the keyboard and now device manager says that my keyboard is unknow and cannot find the drivers for it in the recovery disk either. I tried another Windows xp Pro. and it also cannot find the drivers for the keyboard. I was told by Sony that it uses "Standard keyboar 101/102 microsoft keyboard ) and that I should be able to install any windows keyboard driver to my laptop.

Right now I can only use my computer by using the mouse and utilizing the oncreen keyboard which is a nuisance.

Please help me

See More: Keyboard and mouse conflicts

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January 26, 2007 at 20:14:41
I can't resist asking what you wanted to use that program for.

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January 28, 2007 at 08:32:24
If you couldn't install Keylogger, that has nothing to do with your problem.
You didn't say what the reason was NIS gave you, if that was available (it often is), for it not allowing you to install Keylogger.
E.g. It may have been that it is , or contains, malware rather than being a legitimate download. If you do not have adminstrator privileges for your profile it may have been because of that.

Outside of that, sometimes mice and keyboards conflict with each other - usually the propblem is with the mouse, not the keyboard. If either or both of the mouse and keyboard are "combo" devices, as in they can be connected by two types of connection, changing one of them to the other type of connection will usually solve the conflict problem. E.g. combo devices can be for PS/2 and USB, or PS/2 and serial. If the keyboard or mouse did not come with a simple adapter to convert it from one tuypoe of connection to another, it is not a cmbo device and will noy work with such an adapter.

You could also try Un-installing the mouse in Device Manager, re-booting, to see if it loads drivers that work. The problem is a lot more likely to be caused by the mouse than the keyboard.

If this is a laptop, some mice will not work properly because they conflict with the touchpad resources.

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January 28, 2007 at 17:07:41
Hello Tubesandwires

My situation is with a Laptop.

I can't get my keyboard to work. I can use the computer by only using the touchpad mouse and the onscreen keyboard which i can only use by using the mouse.
If I happen to touch the keyboard(any key) then the mouse freezes I then have to either reboot the computer or put the computer into standby mode by pressing the power button.

In the devicemaneger it now says that my keyboard is unknow because when I try to install the keyboard drivers(from the recovery disk that came with my laptop) it says that cannot find the drivers for the keyboard) I tried to intall all drivers that came with the recovery disk and makes no difference.

Looking under the devicemanager for both keyboard and mouse, I see that the resources are conflicting between mouse and keyboard and I am unable to configure different resources for either one of them.

Every time I reboot my computer it says that has detected a new hardware. I assume it to be the keyboard since that is the only hardware that is not installed. I don't have anything external connected to my laptop at all.

I have tried uninstalling both mouse and keyboard drivers and nothing seems to fix the problem.

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Related Solutions

January 28, 2007 at 17:15:11
Hello OtheHill

I simply wanted to see if the program could monitor every key combinations.

Any help you can give?


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January 28, 2007 at 22:27:27
When two devices conflict, one or the other or both may not work properly, and one or the other or both may not detected by Windows properly, or at all.

You do not need to load drivers for the standard keyboard, or many other keyboards -they are already in Windows, all the time.
If the keyboard is detected, there is nothing wrong with, and there are no resource conflicts with anything else, it will be automatically detectecd and Windows will load the drivers for it automatically and it will work.

Use your grey matter and do some logical t-shooting.


Unplug the external mouse.
Try the laptop.
If the conflict is no longer there the keyboard will be properly detected and the driver for it will be automatically installed. If it works fine with the touchpad mouse your problem is the mouse you are using.
If after removing the external mouse the keyboard doesn't work, look for keys that are depressed more than they should be or are stuck in the down position, and try to correct them if you see that. Or just try all the keys to make sure they move normally and come all the way back up.
If that doesn't work, plug a PS/2 connected keyboard into the PS/2 port - the PS/2 port on almost all laptops can be used for a PS/2 mouse or a PS/2 keyboard, or both if you use a PS/2 wiring adapter.
If that doesn't help, both keyboards may be enabled - try going into the bios and see if you can disable the laptop keyboard, try the computer again - if you can use the external keyboard fine, there's something wrong with the laptop keyboard.

If the mouse is PS/2 connected, try a USB connected mouse, and visa versa. If you have a combo mouse, use the simple adapter to convert it to the other type of connection. If the mouse has a cord, it is common for wires in the cord to get broken inside the cable sheath - try another external mouse.

Etc. etc.

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January 28, 2007 at 23:27:04
Hello Tubesandwires

Thank you so much for your effort.

Let me explain my situation.

I have a laptop Sony VAIO VGN-S560P. This laptop comes with a builtin mouse. I don't have any external mouse or keyboard. The laptop is as it comes.
For some unknow reason everything works fine including the mouse but the keyboard.

I have checked if any keyboard key was stuck, removed the entire keyboard of the laptop and still nothing.

Whever I reboot the laptop and discovers a new hardware which is the keyboard and prompts me to install the software. I put either windows xp cd or recovery disks to reinstall the drivers but it says that cannot find the drivers for the keyboard. It finds the drivers for the mouse though. I tried to install my desktop logitech drivers and it installs it but, ofcourse, that is not the right driver for it and it does not fix the problem either.

I noticed before that the keyboard used a "stardard keyboard 101/102 driver for windows xp" but I am not able to find that driver in microsoft website or anywhere on the internet. any suggestion?

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January 29, 2007 at 10:59:36
As I've already said:
"You do not need to load drivers for the standard keyboard, or many other keyboards -they are already in Windows, all the time."

What part of that do you not understand?

Even if you did have an oddball keyboard, which you don't, that required drivers not normally in Windows on the C drive but are on the Windows CD, Laptops if they still have the original software brand name builders installation on them have the entire contents of the Windows CD available to them, either on the C drive, or by background automatic access to the CD contents on the other partition on the hard drive, often called the Recovery partition, whether you can see that partition in Windows or not.

Going by your last post, your problem either has to be your keyboard is no good, or your Windows installation is badly corrupted, or, unlikely, there is something seriously wrong with other laptop hardware.

Does your built in keyboard work before Windows loads? As in, are you able to get onto the bios Setup while booting?

If it does, that doesn't prove the keyboard is working 100%, but it might indicate something in your Windows installation is badly corrupted - if it is a file or files, using System Restore to go back to a previous registry won't help.
In that case
check your hard drive.
See the latter part of response 1 in this:
If you don't have a floppy drive, you can get a CD image of the diagnostic utility from most hard drive manufacturer's web sites.
If your hard drive is fine, you may need to try some other things to see if you can fix files that are corrupted - we can tell you how to do that.

If the keyboard is not working properly, just as with hardware conflicts, Windows may not recognize it properly, or be able to determine whether it has the right drivers for it.

Try it without the built in keyboard connected and a PS/2 connected keyboard connected to the PS/2 port. You may also have to disable the built in keyboard in the bios, or enable an external keyboard, but there may be no setting for that.
If you don't have a PS/2 connected keyboard, borrow one from someone you know, or go to their place and try one; or buy one - they can be very cheap.

If the error goes away with the external keyboard connected the built in keyboard is probably no good.
If it does not go away, either your
If you get the error with the built in keyboard disconnected, and no external keyboard attached, and there are no settings in the bios that would affect that, there are probably serious problem with your laptop hardware.

If the built in keyboard seems to be defective and you want to further check it out, or if all else fails to point to anything in particular, take it to a laptop repair place and have them diagnose it.

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January 29, 2007 at 14:59:40
It is likely that your Window installation is badly corrupted by the malware you installed. You may need to save your important files anyway you can work the system and then reinstall or totally restore the Windows installation. If malware is the cause, which seems likely, due to when the problem started you may never find the cause. Therefore formatting and re-installing would be your best option.

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January 29, 2007 at 20:51:19

I always thought that keyboard drivers were installed automatically too.
since usb connection is all I have in this laptop, I will buy an external keyboard and see if the problem disappears.
If problem remains then I will take OtheHill's advise to do a system recovery.

I will keep you guys posted.


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January 29, 2007 at 23:16:44
By the way if this notebook is still under warranty - take it to a place certified to repair Sony laptops!

I took a look at the user guide for your notebook. This is a really minimalist notebook! Only 2 usb ports and no PS/2 port!
There is no information about the bios settings in the user guide.
Apparently since it doesn't have a PS/2 port, Legacy USB, or similar, is probably already turned on in the bios Setup, which is required for USB keyboards and mice to work while booting the computer (e.g. to get into the Setup) and on most computers that must be turned on in order for a USB mouse or USB keyboard to be able to "wake" the computer, depending on "wake" settings in the bios, so a USB connected external keyboard should work, provided both keybords are not activated when it is plugged in. If both keyboards are activated when the USB keyboard is plugged in and the built in keyboard is faulty, or if legacy USB or similar is not enabled in the bios, the USB keyboard will probably not work, and you will have to take the computer someplace to have it repaired and/or you will need to replace the built in keyboard.
Therefore you should NOT buy a USB connected keyboard yet - borrow one to see if it works - it will work in the bios setup if the legacy USB is turned on in the bios, and the built in keyboard is de-activated when a USB keyboard is plugged in, and in Windows if Windows is not corrupted .

If you cannot get a keyboard to work I don't think you will be able to run the Sony Recovery procedure.

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January 29, 2007 at 23:22:16
"If both keyboards are activated when the USB keyboard is plugged in and the built in keyboard is faulty, or if legacy USB or similar is not enabled in the bios, the USB keyboard will probably not work...."

If that's the case, unplug the built in keyboard!

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February 1, 2007 at 13:14:06

I guess there was a problem with windows drivers and registry file.
I had no choice but to restore the entire system to its original state. The problem is solved.
Thank you so much for your help.

take care

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February 1, 2007 at 15:21:28
Good to hear. Thanks for letting us know.

But for next time -
If you had gotten back to us and mentioned the built in keyboard worked until Windows started to load, or if a USB connected keyboard worked, I could have suggested several things that might have fixed the problem without you having to wipe everything and start over.

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February 1, 2007 at 15:44:45
Also, be careful what you download and install.

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March 5, 2007 at 09:08:09
I have the same problem, how do i fix it without wiping my harddrive

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March 5, 2007 at 09:54:48

You need to reveal all the details you can.
Do you have a laptop or a desktop computer?
What make and model?
Did you try to install Keylogger?
Do you have Norton Internet Security?
Is your keyboard and mouse USB or PS/2 connected, or are they built into the laptop?
Are you getting (an)error message(s)? - if so, tell us the exact message(s).
Do you have a brand name system with it's original software install on it, or has that been wiped out and you are using a regular Windows CD?
What have you tried?

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March 5, 2007 at 13:41:11
Hello thanks for your reply,
I have a laptop Dell Latitude D250.
I did not try installing Keylogger. The problem started 2 nights ago. I have Mcafee installed as my internet security and virus protection. The problem is that when I am in windows the mouse works as long as I do not press a key on the keyboard, if i do then the mouse and the keyboard locks up. Actually i am using the touchpad. I tried uninstalling drivers to no avail. I can stil use a USB mouse when this happens but i cannot use either usb or PS/2 keyboard. The device manager says that i have a input range 0060 - 0060 conflict for the 101-102 standard keyboard. I also tried repairing the OS with the factory OS cd that came with the pc. I have the factory OS on now that is what came with the pc. I get error 39 in device manager that says drivers cannot be loaded because corrupt or missing. I do not want to wipe my hardrive, is there a way i can fix it manually. Possilby editing the registry?

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March 5, 2007 at 20:58:04
"I have a laptop Dell Latitude D250."

I have found no Dell Latitude D250. There's a D520.
Look for the actual model number - it's probably on a label on the bottom of the case.
If I have the actual model number I may be able to point you to a maintenance manual and you could try removing and unplugging the keyboard, and try an external keyboard.

"The problem started 2 nights ago."

Did you do anything at that time? Install software or Microsoft Updates? Plug in a device that wasn't plugged in before? If you did plug in a device at that time, unplug it, try the computer - you may need to reboot.

Have you tried booting in Safe mode to see if you have the problem in that mode?
(press F8 repeatedly while booting, don't hold the key down - choose Safe Mode from the menu that appears).

Have you checked the keyboard for stuck keys that are stuck all the way or partially down, particularly the keys you use more often such as Space, Enter, Esc, Crtl, Alt, Del, Fn, period, comma, colon, etc.?
Has anything liquid been spilled on the keyboard that you know of?

Standard I/O for a 101-102 keyboard is 0060-0060, and 0064-0064.
Take a look in System Information - Hardware Resources - Conflicts/Sharing for any I/O conflicts highlighted with red lettering, or in Components - Problem Devices - if there is anything there tell us what it says.
(Start - Run - type: msinfo32 , press Enter)

"I get error 39 in device manager that says drivers cannot be loaded because corrupt or missing."

Sometimes that's a false message, but it could be files are corrupted.

Start - Run - type: cmd , press Enter
type: chkdsk /f c: , press Enter.
Windows will run chkdsk /f c: the next time you boot the computer. If you get a lot of errors, your hard drive may be failing.

System File Checker will check for missing or corrupted system files and replace them if necessary.
I don't know if this will work on a brand name computer with it's original software install - normally you would insert the Windows CD on a non brand name computer.
Start - Run - type: sfc /scannow , press Enter.
Start - Run - type: cmd , press Enter
type: sfc /scannow , press Enter.

Check your hard drive.
See the latter part of response 1 in this:

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March 7, 2007 at 20:36:16
I tried all but one of the suggestion to no avail. I eventually wiped and reinstalled windows. That fixed the problem.

Thanks anywayz.

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March 8, 2007 at 10:05:54
Ok. It probably wasn't necessary to re-load Windows, and there are other things you could have tried without losing what is on the Windows partition we could have suggested, but thanks for finishing up the thread.

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March 19, 2007 at 12:14:42
This has now happened to me, i am in the same situation. I checked device manager and the keyboard is conflicting with the mouse (both built in),
Input/Output Range 0060 - 0060 used by:
PS/2 Compatible Mouse
Input/Output Range 0064 - 0064 used by:
PS/2 Compatible Mouse

I am on an account without admin priviledges, cannot access admin account as it has a password.
please help,

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March 19, 2007 at 12:48:17

This thread is dead. If you need help, start a new thread describing in detail what, where, when, etc. Include system specs.

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