Solved tech got into my computer.

Dell Inspiron desktop - 4gb memory - 500...
July 17, 2013 at 01:16:00
Specs: Win 8 Pro, Intel R Core; 2 Duo CPUl 4.0 GN; 64 bits
Searched in Google how to format external storage to NTFS format. Somehow tech
connected with me over the phone and was able to get into my computer and controlled my
mouse to move around my computer, trying to "sell" me their services how to improve the speed of my computer. DO I HAVE TO WORRY ITOK GOT IN MY COMPUTER and what protection should
I make in case they went to get other info without my knowledge? Do I change my passwords, etc?

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July 17, 2013 at 02:26:26
✔ Best Answer
Hi raycuadro,

Is there any specific application that was installed by the technician to get the access to the system.

I would suggest you to perform a system restore so that the same application can be removed. Please refer to the link mentioned below:

NOTE: System restore will remove the applications installed after the restore point.

Thanks & Regards
Manshu S

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July 17, 2013 at 13:39:29
I'm gonna have to call BS. How did they "somehow" connect with you over the phone & then take control of your computer?? It doesn't work that way.

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July 18, 2013 at 17:59:54
First off, it's not .com and I agree with riider, they didn't just connect to your machine. They would have given you a link to download software so they could vpn into your computer. just un-install the software you installed.

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