It is not good if Canon Printers only last a few months.

January 3, 2014 at 12:02:32
Specs: We do not know what OS means?, We do not know what this means?
We even untinstalled this expensive Canon Printer Pixma MG5350 and reinstalled it.


Any suggestions please and we guess we are still within the warranty.


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January 3, 2014 at 12:34:53
"Any suggestions"

Not with that limited amount of information. What exactly is the problem? Has it ever worked? If so, did you change anything in the OS (Operating System) or add other hardware? And what Operating System are you running?

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January 3, 2014 at 13:14:52
'Tis indeed very sparse info you provide - likely unintentional as feeling justifiably phrustrasted with it all…

More details would be useful…

Also - did you follow the Canon installation and setup instructions - exactly… All in the manual...

They are very specific about how they install…

But if you have gone about it all - "as per the book"… - you may just have one that has failed…; and if under warranty - follow that path? When installing the printer (drivers etc..) I seem to recall you start with a usb connection (only) and work your way up with most/all the pixma series at least?...

I have an mp600r; not the most recent… It works fine - but if I don't follow the Canon way when installing etc. (has been installed a couple of times when changing kit and OS) - then it doesn't quite do what it's supposed to...

message edited by trvlr

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January 3, 2014 at 13:33:16
You also need to use it at least every couple of days or the residual ink in the printhead will solidify and block the nozzles - especially if the ink is pigment-based. Applies to all inkjet printer brands.

They are not designed for occasional use. In that case you need to either get your printing done at a friend's house or buy a laser printer.

I've been using the same Canon inkjet printer for six years and it's still working faultlessly because I use it every week and only ever put genuine Canon ink cartridges in it.

message edited by phil22

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January 3, 2014 at 16:44:39
Carry out the above suggestions and if you are sure you've checked everything return it under warranty. Canon printers have a good name, I've been using one for years, despite minimal use, but anyone can be unlucky.

Always pop back and let us know the outcome - thanks

message edited by Derek

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