Issue with HP laptop Truevision HD webcam (Windows 10)

August 15, 2015 at 10:13:21
Specs: Windows 10, AMD A8
i have an hp Pavilion 17 - f275ND, windows 10. I have the latest drivers etc...

while on Skype the camera goes black, black and white, and they can not hear me good so mic is also not good...
This happens by itself...

can i fix this?

still under warranty, have computer only two weeks. they can send it away but will take long time to get it back...


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August 15, 2015 at 19:18:54
Did this machine come with Windows 10 or was it an upgrade from a shipped Windows 8?
The reason I ask is that you might have the Windows 8 drivers still for some hardware so go to HP's site (no where else) and download the correct drivers for your machine for Windows 10 and install them.
Then make sure you have the latest version of Skype.
It is unlikely that both the camera and the mic are bad, it is more likely that the drivers or the program is at fault. You can get tech support from HP via phone and probably remote support as well from HP and they can eliminate a few other possibilities before deciding you need to send it back to them.

You have to be a little bit crazy to keep you from going insane.

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