is my laptop a lemon?

Dell / Inspiron 1526...
January 15, 2009 at 15:11:32
Specs: Windows Vista, AMD
I purchased a Dell Inspiron 1526 from Best Buy back in Feb. 2008. Within 30 days the harddrive went out and I had to send it off for repair after getting the run around between Dell and Best Buy. Now less than a year later the hdd has gone out once again and they are teling me they have to send it off for repair. Is there any guidelines that would tell me if this laptop is a lemon or not that would give me adequate reason to request a replacement instead of repair? My warranty of course ends next month after 1 year so when the harddrive goes out once again which I plan on it doing...I will be SOL and be looking at repair costs. Would it be stretching my luck to speak with the store manager and request an reasonable outcome based on the time that has passed since I purchased it or should I just get it repaired and hope for the best?

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January 15, 2009 at 15:41:51
Yell in the front of the store and insist on a replacement unit. Be willing to be flexible.

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January 15, 2009 at 16:16:45
Go to best buy and tell them you demand to speak with their manager about this issue and be brunt and direct about it. Get the message across that you had this damn hard drive sent in twice and it's still failing. That's the way you get things done when the nice way doesn't work. I had to do that to my dell monitor a year back at best buy. The top was pixelated and one of the geek squad people said it was fine, but he didn't do anything but turn it on for 2 seconds. So I demanded the manager and I was very brunt and direct about my issue. They ended up giving me a new monitor.

If it's broke, then blow that sucka up!

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January 15, 2009 at 16:47:01
Wow! It'd make anyone mad when a Geek Squad guy looks down his nose at ya.


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