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Ipod drivers not loading

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Original Message
Name: redmonte
Date: May 22, 2006 at 11:28:46 Pacific
Subject: Ipod drivers not loading
OS: XP
CPU/Ram: Pen 4 256 ram
Model/Manufacturer: Dell
Comment:

Just purchased a new Ipod and the drivers will not install. Under device manager I try reinstalling the drivers and they are not found. I have tried several things listed on the ipod web. nothing works. Any idea what would be keeping the drivers from loading? Thanks


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Response Number 1
Name: Kurt S
Date: May 22, 2006 at 12:07:21 Pacific
Reply: (edit)

Are you trying to install under an admin account?


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Response Number 2
Name: redmonte
Date: May 22, 2006 at 13:25:55 Pacific
Reply: (edit)

Yes....Only 2 users on my PC...Myself and my son and I'm under my account.
Itunes and the Ipod updater both loaded, but it is not reconized in Itunes. When I check device manager it has the question mark and says no drivers loaded for this device. And then no drives found on the CD


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Response Number 3
Name: redmonte
Date: May 22, 2006 at 15:19:38 Pacific
Reply: (edit)

I got it to work. If anyone else has this problem do this. It takes a couple of mins but it fixes the problem:

Try these steps to help XP find the proper driver:
First, make hidden folders visible. Open My Computer and choose Tools/Folder Options/View tab. Click on 'Show hidden files and folders' and click OK.

In the Add New Hardware Wizard, have it search in C:\windows\inf for usbstor.inf. This file is required for windows to properly configure the driver. If Windows finds the driver there, you're done.

If Windows does not find the proper driver there, copy usbstor.sys from C:\windows\servicepack\i386 to C:\windows\system32\drivers.

If you can't find the usbstor.inf file on your system, you can get it here: usbstor.inf

After copying the usbstor.inf driver file to C:\Windows\inf, right-click on My Computer and choose ‘Manage.'

Click on the button labeled 'Device Manager.'

Click to open the list under 'Universal Serial Bus Controllers.'

Right click on any mass storage devices with the exclamation icon next to them and select 'Update Driver.'

Check the option 'Install from a list or a specific location' and then click to continue.

Check next to 'Include this location in the search' and enter 'C:\windows\inf'.

Click on 'Next' and follow the steps to complete the driver installation wizard.



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