Internet only connects through firefox

Dell / STUDIO 1737
April 26, 2010 at 13:16:36
Specs: Microsoft Windows Vista Home Premium, 2.401 GHz / 8185 MB
I recently encountered a virus on my Dell Studio laptop which I got rid of using MalwareBytes software. This eliminated all the annoying pop-up messages and blocked applications. However, since then I have been unable to use any application that accesses the internet (other than Firefox for some reason). Applications like iTunes store, Internet Explorer and Google Chrome are all unable to display web pages. My laptop also is now unable to download Windows updates as it cannot access the internet.

I've checked all of the programmes that are blocked by my Firewall and these are all checked as allowed programmes. I've tried restoring my laptop to a previous point where it was functioning properly but this has no effect on this.

Also I'm not sure if this is related but when I restart my laptop, I get the error message that "STLog.dll" cannot be found and that the ST service is unable to run.

I've tried restoring this file using the method recommended by Microsoft (a programme called "MicrosoftFixit50203") but this hasn't solved the problem either.

I'd really appreciate your help with this problem!


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April 26, 2010 at 13:26:02
I can't help you with iTunes or Chrome, but see if this fixes IE.

- open an IE window, click Tools, then Internet Options
- click the Connections tab, then LAN settings
- is there a check in the box for "use a proxy server"? If there is, remove the check, click OK, close IE, then reopen it.

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April 26, 2010 at 13:28:46
Thanks for the reply jam. Unfortunately that hasn't managed to get IE working. I think the problem may be more general than the individual programmes as this is affecting all incoming connections except firefox.

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April 26, 2010 at 14:57:12

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Related Solutions

April 26, 2010 at 15:54:24
You could remove IE using add remove windows components. After it is removed you install it using your xp CD.

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April 27, 2010 at 01:23:38
Thanks for the help guys. I'm at work at the moment but will try using that Winsock XP Fix when I get home.

I'm not so worried about IE as I hardly use it, I just want to get the problem with the internet fixed rather than IE.

Thanks again

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