Internet connection problem

August 20, 2009 at 14:42:49
Specs: Microsoft Windows XP Professional, 2 GHz / 1023 MB
Anyone can help me to connect to internet.

I have checked everything and done everything
but i can't connect to internet using Linksys
Ultra Rangeplus Router.

I think there is some ip address problem which
i can't resolve.

On the ip address page (192.168.1.1) of router
(linksys) in the STATUS menu it shows
connected yet i don't have access to internet.

I am giving my ip address setting. Please
check it out:

LAN (TCP/IP) : 192.168.1.2

Linksys Router (Network ip address) :
192.168.1.1

Without router with modem i can easily get
connected to internet.

Plz anyone help me. I am fed up.


See More: Internet connection problem

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#1
August 20, 2009 at 15:04:10
"Without router with modem i can easily get
connected to internet."

Is this the first time you've used this router with this computer?
If yes, the router's configuration settings may need to be set to suit the type of internet connection your ISP is using - the default settings may not be suitable.

Are you connecting to the router from the computer with a network cable or wirelessly?

If you're trying to connect to it wirelessly, the wireless broadcast is often switched off in it's configuration when you get a new router, and the wireless adapter must already be working in Windows on the computer, and the wireless adapter on the computer and the wireless settings in the router's configuration must be set to the same settings.

If security has been enabled for the wireless adapter on the computer (you're using an encrytion key or a password for that), or if security has been enabled for the wireless connection in the router's configuration, the settings on both ends must be the same.

If security has been enabled for the wireless connection in the router's configuration (you're using an encrytion key or a password for that), if security has NOT been enabled for the wireless adapter on the computer (or if it has but the settings are different), you must connect a network cable from the computer to the router in order for you to be able to access and change wireless and security settings in the router's configuration, or change the security settings for the wireless adapter on the computer to match those of the router.

If you're using a wireless adapter on the computer, the wireless signal strength must be strong enough. E.g. in most cases there is 4 bars or a proportional bar graph that indicates that - either there's an icon with that in your taskbar, or if you're using the adapter's own configuration software, there is similar when you start up the configuration program. The connection probably won't work properly if 3 bars of 4 or less are showing the "good" color, often green, or if a proportional bar graph shows less than 75% or so.
If it shows nothing or is red or yellow, some setting is wrong.


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#2
August 20, 2009 at 15:34:26
No this router is old one but i am using with this computer 1 st
time. I am using network cable for the connection. Please tell me
step by step procedure for the IP address setting for LAN and
router.

Do i need any adapter for connection if i am trying to connect
internet through cable?


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#3
August 20, 2009 at 16:35:26
Can you let us have the model number of the Router/Modem you are using.

No one can check ou thter OP addresses you give as they are private addresses and only you can access them. Incidentaly they are the same IP addresses as my router and PC, hence private addresses. The addresses look good though

The should be a screen in the router to tell you what IP Address and and DNS address your ISP has allocated to you. Have you found these yet.

Stuart


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Related Solutions

#4
August 20, 2009 at 16:35:39
Is your internet connection via a DSL or ADSL, or a coax cable high speed modem?

Do you know which type of internet connection type your ISP is using? If not, tell us the name of your ISP and I'll look that up.
E.g. I'm in Canada - most major ISPs here - e.g. Telus, Shaw, Rogers? - use a Dynamic connection, and when you buy a router here, usually that's what the router is set to by default. AOL Canada, on the other hand, last time I tried it, requires different settings.

I'll assume for the time being that the type of internet connection is correct in the router's configuration....

If your internet connection is via a DSL or ADSL connection, my ISP and many others require that the MAC address of either the router or the network adapter it's connected to be registered to the ISP - either automatically when you install software the ISP provided, or manually, or by phoning them, or by you accessing some specific ISP's web page.

If that's your case, in most cases, when your internet connection works fine when only the high speed modem is connected by network cable to the computer, the the MAC address for the wired network adapter on your computer the cable connects to is one the ISP is already aware of, not the one for the high speed modem .

You can find that MAC address in several places in XP.
One way is Start - Run - type: cmd (press OK or press Enter)
Type: ipconfig /all (press Enter)
The MAC Address of the wired network adapter is called the Physical Address by XP.

Copy it down.

With the router connected with a network cable, to ONLY the computer that works connected to the modem alone, go into the router's configuration and find the page where you specify the MAC address, or similar.

You access the router's configuration by either
- typing an address in an internet browser - 192.168.xxx.xxx
if you don't know what that is, the default address is in the manual for the router - a printed one, and/or in the pdf manual on a CD, that came with it
- or enable detection and showing of uPNP devices in your Network or My Network settings - that makes an icon you can double click on in My Network Places.
(I don't recommend you leave show uPNP devices enabled all the time)
(If either of or both of those don't work, make sure the connector on both ends of the network cable are fullly seated, reboot the computer, try again.)

- then you supply a user name and password - the defaults are in the router manual if you don't know them


- find the page where you specify the MAC address, or similar. That often has a button CLONE or similar. You can either enter the MAC address manually, save router settings, or if there is a CLONE button or similar, have the router auto detect the MAC address of the computer's network adapter, then you save router settings.

If that's all that was wrong, you should be able to connect to the internet via the router when the modem has been connected to the router, usually to the the (correction) WAN port on one end of the ports.
Some routers require a specific network cable - straight through or crossover - some can use either - between the modem and the router port Some routers have no (correction) WAN port - in that case you may need to use a crossover cable between the moem and any port on the router
You may need to reboot the computer.
If the led for the port the modem is connected to is on, that connection is OK.


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#5
August 20, 2009 at 18:55:02
If you don't have the printed instructions or the CD that came with the router.....

- when I search with: Linksys
Ultra Rangeplus Router
most "hits" are for WRT310N - a wireless N router.
Is that your model? If so, it's not very old.

If it isn't tell us the model number.

A thing I forgot to mention is the router's hardware version, and firmware and what the defaults and settings in it's configuration look like can be quite different depending on which country you bought the router in.

Where did you buy it?
Is that the same as the country you're using it in?
........

This is info on the Canadian site:

http://www.linksysbycisco.com/CA/en...

FAQ

How do I access the router’s web-based setup page using Mac?
E.g.192.168.xxx.xxx
http://linksys.custhelp.com/cgi-bin...

Setting-Up a Router with DSL Internet Service
http://linksys.custhelp.com/cgi-bin...
Not comprehensive.
Assumes internet access type is PPoE, and you don't need to enter a MAC address for the WAN
Mine is Dynamic, you DO need to enter or CLONE a MAC address

Step 2 assumes you want to change the default address of the router's config - you may not want to.

How to download at Linksys by Cisco support Site?
http://linksys.custhelp.com/cgi-bin...
"Downloads such as Driver, Firmware, Setup Wizard, User Guide, Data Sheet, Installation Guide, Release Notes and GPL Codes for your Linksys devices can be downloaded from the support site."
Model specific.



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#6
August 21, 2009 at 13:15:21
I am using
Modem from Intercross
Router from Linksys WRT160n V2 (N ultra range plus)

I have ADSL type internet connection. i am trying to connect
though cable.

Please anyone can tell me the combination of IP addresses
between LAN and router(Network IP). I know the problem is
connected only with IP address.


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#7
August 21, 2009 at 13:25:09
I have ADSL type internet connection. i am trying to connect
though cable.

Thats a bit confusing. Either its an ADSL connection or it isn't. If it is ADSL you will be plugging a telephone cable into the modem. If you have cable then thats a different thing altogether and you need a different type of Modem than you would use with ADSL.

Is it ADSL or is it cable and what the model number of the Modem.

Stuart


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#8
August 21, 2009 at 13:39:32
It's ADSL ofcourse.
My modem is

Intercross ICXDSL 5633 NE


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#9
August 21, 2009 at 22:15:39
Update - I took a look at the pictures in the Russian manual for your "modem" - it's a combo router/modem, NOT just a modem.
You can connect up to 4 computers to it via network cables - all will be able to access the internet if one can viathe modem/router.

You have to either configure the Linksys router as a switch, or use a network hub or network switch box instead of the Linksys router with the modem to connect more than one computer to the internet through the same modem.

If you were adding the Linksys because it has a hardware based firewall, your combo modem/router probably already has that - you don't need the Linksys router, unless you want to connect to it wirelessly.

Another problem.
If your Linksys router manual has the same setting as in the manual in English for Canada, it uses the same address - 192.168.1.1 - for the router as your combo router/modem. If you want to use both, you have to change that from the default in the Linksys's configuration - e.g. to 192.168.1.2
.........

I typed all of the following earlier:


It appears both your high speed modem and the router have a configuration program.
The internet connection settings have to be the same in the configurations of both of them.

What country are you in?

What country did you buy the modem in?

Can you read Russian?

Can you read English well?

"I am using
Modem from Intercross -
Router from Linksys WRT160n V2 (N ultra range plus)"

I have ADSL type internet connection.

Intercross ICXDSL 5633 NE "

I'm assuming
Intercross ICXDSL 5633 NE
is on the high speed modem.

When we say we want to know your ISP - Internet Service Provider - we mean which company do you pay for your internet service?

We need to know that!

OR - YOU need to determine the necessary settings from the high speed modem's present configuration settings

"Intercross was founded in 1992 and is one of the largest Russian manufacturers of telecommunication equipment."

The Intercross site is in Russia - their web site is only in Russian - I certainly can't read it:
http://www.intercross.ru/

I searched: for ICXDSL 5633 NE
on their site and got this:
http://www.intercross.ru/search/?PH...

I searched for: ICXDSL 5633 NE
on the web - lots of "hits" in Russian and some other languages, very little if any in English.

E.g.
this manual, in Russian:
http://adsl.kuban.ru/doc/ic_ne.pdf
If you want to download it, when it has finished loading, click on the floppy icon ONCE on the top left of the bar on the top of the page.

Even if you can't read Russian, there are some clues:

Picture page 7, close up page 9

Connection settings - start page - types page 24 e.g. PPoE

Page 12, 13, 14, 17, 18, 19, 20, 22 - 192.168.1.1 specified

Page 13, 40 - admin specified

Page 29, 31, 40 - Username, Password

Password (Only) - Page 42

.......

Since the modem has already been set up, you need to make notes about what it's already set to.

Connect the network cable from the computer to the high speed modem.

When the computer is running and in Windows.......

I am guessing the default address you use in your internet browser, e.g. Internet Explorer, to access the modem's configuration program is 192.168.1.1, the default user name is admin, and there is no default password.
......

Microsoft Word document
http://ca.wrs.yahoo.com/_ylt=A0oGkz...
..........

You have NOT SAID whether you have the manual(s) for your router.

If you don't have it(them), you can get that here,
but this is in English with the Country set to Canada:
http://www.linksysbycisco.com/CA/en...

(If you need to choose another Country or language, go here:
http://www.linksysbycisco.com/CA/en...
and choose Support or similar.
NOTE that your manual, the 192.168.xxx.xxx address you use to access it's configuration, and settings in the configuration you see may be DIFFERENT depending on where you bought the router !)

Model: WRT160n
Version: Version 2

User Guide - this is the full manual - click on it to load it online.
If you want to download it, when it has finished loading, click on the floppy icon ONCE on the top left of the bar on the top of the page.

Quick Installation Guide - may not be of much use - click on it to load it online.
If you want to download it, when it has finished loading, click on the floppy icon ONCE on the top left of the bar on the top of the page.

NOTE - for both of these - NOTE that you get error messages when you first load it in an older Abobe Acrobat Reader version, and you may not be able to read it properly.
....

User Guide -
Page 5 - Internet Connection Type - start page

You must choose one of these, according to what your ISP requires, and follow the directions for that type:

Automatic DHCP (a.k.a. Dynamic) (default) (this is what I must use)
Static IP - usually for a more expensive connection
PPoE - probably the most common type other than Dynamic
PPTP
L2TP
Telestra

If the high speed modem has a configuration program - it looks like it does from the above manual - you must access it's configuration too, probably by using 192.168.xxx.xxx in your internet broswer, a user name, and a password - and use the SAME internet connection type and other settings in the router's settings.
NOTE that whatever 192.168.xxx.xxx is used can't be the same for both the modem and the router if you want to be able to access both configurations - if they are the same, you must connect only one of them and change the default 192.168.xxx.xxx to something else.


Page 10 - MAC Address CLONE - this is what I must use

You either enter the MAC address manually here, or have it CLONE the MAC address of the network adapter on your comptuter. If you have more than one computer connected to the router, in order for CLONE to work properly for your internet connection, connect ONLY one network cable, to the computer the internet connection works fine with when it is connected directly to your high speed modem.
NOTE that if your ISP does not require this, it probably does NO HARM to set this anyway.
...........

Update

If your router manual has the same setting as in the manual in English for Canada, it uses the same address - 192.168.1.1 - to access it's configuration as the high speed modem. If you want to be able to access both the modem and router configurations, one of those has to be different e.g. 192.168.1.2 . Iy you can't read the modem manual, it'seasier to change that in the router's configuration.

Another thing that just occured to me is I know some high speed modems are actually a one network port combo modem/router - in that case, that complicates things even more, since you don't normally connect a router to a router.
Since I can't read the modem manual I can't tell if that is the case for this modem.
If it is your case, you either have to configure the Linksys router as a switch, or use a network hub or network switch box instead of ar outer with the modem to connect more than one computer to the internet through the same modem.


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#10
August 24, 2009 at 01:28:53
Somehow i managed to solve the problem with ip addresses but
now i don't see AUTOCON IPv4 and IPv6. I checked my device
manager. All drivers for network adapter are present there.

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#11
August 24, 2009 at 10:55:15
"Somehow i managed to solve the problem with ip addresses ..."

Is that all you can tell me?
I've spent many hours typing and searching for information trying to help you!
I've asked you several questions that you have not provided answers to!

I would like to know why you even want to connect this Linksys router. You can connect up to 4 computers with a network cable to the other combo router/modem, and not have any of these problems you're having.

If you have no need to connect wirelessly to anything, and if you do not need to connect more than 4 computers to the internet via a network cable, you don't need the Linksys router.

If you thought connecting to it would improve your speed on the internet, it probably will not. ....
The max speed of your internet connection depends on the max speed of the internet connection package you pay for. It most cases, unless you're paying for a really fast connection which is usually a lot more expensive, the max speed of the router has nothing to do with your max speed you can achieve on the internet.
If you can't achieve the max rated speed of the internet connection package you pay for, that depends on the capabilities of the web site you're connected to and how much traffic there is on that site when you access it (you cannot get the max speed from all web sites), or your phone line connection has problems, probably outside of wherever your computer is in a building, which is a very common problem (my ADSL phone line connection certainly has problems - presently I have to frequently re-boot my standalone modem - I'm connected via network cables thru a router to the modem).

"AUTOCON IPv4 and IPv6"

Obviously, if "AUTOCON IPv4 and IPv6" work fine when you connect only the original router/modem, you need to change some setting in the Linksys router's configuration if that's what you have the computer connected to.

I have no idea what those are.
Try searching on the web.
E.g. I found this:
http://www.tml.tkk.fi/Publications/...

Device Manager is just that - for devices - in most if not all cases whether or not you have software other than device drivers installed is not shown there.
You could try looking in Control Panel - Network Settings - RIGHT click on your Local Area Connection - Properties.

The drivers you have loaded for the network adapter on the computer probably have nothing to do with that, as long as the adapter is working correctly.


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#12
August 24, 2009 at 13:31:15
First of i'll like to thank you for the valuable information and also
be sorry for not providing the information u asked me. But i
always tried to give the answer.

Anyway ofcourse i can connect to internet without linksys router
but the thing is that i want to set up a wireless network for 4-6
computers. That's why it's necessary for me to connect through
linksys router.


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#13
August 24, 2009 at 14:58:49
"....i want to set up a wireless network for 4-6
computers."

The easiest way to do that is to use a wireless switch device rather than a router, then you don't need to fiddle with figuring out settings, except possibly the default 192.168.xxx.xxx used by the switch .

If you configure the Linksys as a switch, you should have the same situation.

E.g.
Connecting Multiple Routers/Access Points
Go here:
http://linksys.custhelp.com/cgi-bin...

Enter 17252 (for WRT310N) in the Search box.

Click on the grey search button.
.......

We can only go by the information the person who started the Topic supplies - the more of it there is, the more accurate it is, the more likely we can help fix a problem in a short time.

If you had even just correctly identified your "modem" as what it actually is - a combo router/modem - in your first post, I would have referred you to that information in my first response, and the Topic/ thread would have been a lot shorter.


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#14
August 29, 2009 at 13:14:46
Help me someone.

I found that
On router: Internet mac address is 00:22:6B:86:F2:D4
Local network: Local Mac address is 00:22:6B:86:F2:D3

Physical address on Ethernet adapter Local area connection
is : 00:24:8C:45:17:31

Now please anyone tell me is there any conflict that doesn't
allow me to connect to internet?


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#15
August 29, 2009 at 14:41:33
Internet mac address is 00:22:6B:86:F2:D4

No such thing an an Internet MAC address. The MAC address is part of the Ethernet protocol. Nothing to do with the Internet whis uses Transfer Control Protocol over Internet Protocol. (TCP/IP)

The only time that the MAC address is needed is if you are using Point to Point Protocol of Ethernet (PPPoE) to connect to your ISP. The other MAC addresses are irrelevant. In that case your ISP needs to know the Router MAC address in to allow you to connect.

Stuart


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#16
August 29, 2009 at 14:51:46
Then why can't i connect to internet? Though in status menu
of my router shows "CONNECTED". Still i don't have normal
access to internet.

I can only CONNECT to internet using Linksys router and
Intercross modem when i set my LAN TCP/IP to obtain IP
address AUTOMATICALLY. Here also i don't have access to
IP address page(192.168.X.X).

The moment i provide another IP address internet is no long
connected.


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#17
August 29, 2009 at 15:07:31
I assume you still are trying to get the Linksys router to work with your computer for the internet.

You're not "getting it". You don't normally connect a router to a router (or router/modem) - that won't work for the Linksys.

When you ARE connecting a router to a router, or router/modem, you MUST use one of the methods in the info at the link in response 13!!
See the info at the link in response 13!!
If you configure the Linksys as switch (disable DHCP or similar) then the internet should work fine when the computer is connected to both the original router/modem and the Linksys, and the computer is connected to the Linksys!!
.....

All networking devices have a MAC address - XP calls that the Physical Address. Usually it's unique to the device and you can't change it, but you can change it in the configuration settings of most routers.

"On router: Internet mac address is 00:22:6B:86:F2:D4
Local network: Local Mac address is 00:22:6B:86:F2:D3"

If you mean in the router's configuration, one of them is for the wired connection - WAN - the other is for the wireless connection - WLAN - and this must be for the Linksys. They're often also on the label on the outside of the router. You cannot change the one for the wireless connection, and it makes no difference to the ISP or Windows what it is in any case. The other one can be changed but you may not need to change it.

Your original router/modem has only the MAC address for the wired connection - WAN - it can be changed but you should NOT change it if that device works fine and connects to the internet when you use only that device connected to your computer.

"Physical address on Ethernet adapter Local area connection
is : 00:24:8C:45:17:31"

The Physical Address (= MAC address) reported in Windows by the properties of the Local area connection or ipconfig /all in cmd mode is ALWAYS the MAC address of your wired network adapter. You cannot change that.

Both your original router/modem and the Linksysrouter can use either their own MAC address for the MAC address reported to the internet and the ISP (you cannot change that) , or they can CLONE the MAC address of a single network adapter on a single computer connected by itself to the router, or you can enter a MAC address manually in the router's configuration settings.

My ISP requires the MAC address must be registered on a specific web site, either automatically by using the ISPs software, or by going to a specific web site to register it. In that case either the MAC address of the router, or the CLONED or manually entered MAC address of the network adapter of the computer the router is connected to, must be registered - the internet connection won't work unless it's registered . My ISP allows two MACaddresses to be registered, some only allow one.

You MAY NOT not need to register a MAC address for your ISP.

If your original router/modem works fine when connected by itself,
- if the MAC address setting in the original router/modem router's configuration is NOT the same as the one of your wired network adapter on your computer, then you can ignore the MAC address setting in the router's configuration, for BOTH routers. .
- if the MAC address setting in the original router/modem router's configuration IS the same as the one of your wired network adapter on your computer, then you must enter the SAME MAC address in the Linksys's confiiguration, BUT both routers cannot use the same CLONED or manually typed MAC Address - you must configure the Linksys as a switch which disables it's router capabiliities, then the Linksys's (wired connection) MAC address is ignored as far asconnecting to the internet is concerned.
.......

Are you by any chance trying to get a wireless adapter to connect to the internet?? - if you are....

The wireless broadcast must be switched on in the Linksys's configuration - it's usually off by default when you first get the router.

NOTE that when security has been enabled for a wireless network adapter on a computer, or for a wireless connection on the router - e.g. you are using an encrytion key or password - the settings on both ends of the wireless connection must be the same before you can connect to the router wirelessly and connect to the internet wirelessly.
If the settings aren't the same you MUST use a network cable between the computer and the router, and either make the settings the same in the router's configuration for the wireless connection, or make the settings for the wireless adapter the same as those in the router's configuration.

The easiest way to do that is to set up the security settings in the router's configuration first for the wireless with the network cable connected to the router, copy down the key you used, then go into My Network on the computer that has the wireless adapter and have it search for available wireless connections, choose the label of (the SSID) of the router, and type in the key when it says a key is required.
OR if you installed a configuration utility that came with the wireless adapter when you installed it's software, set the type of security and type the key in that.

Your wireless connection to the internet should then work fine, but you MAY have to reboot the computer, and you MAY have to use Internet Options in Control Panel to set the type of Connection again, when the network cable to the router is unplugged.

By the way you're usually better off not installing the configuration utility that came with the wireless adapter - if you un-install it in Add/Remove programs, then you can use the built in Wireless Zero features built into XP.


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#18
August 31, 2009 at 11:29:03
Please tell me where should i enable DHCP? On 1st
modem/router (Intercross) or on 2nd router (linksys) or on both?

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#19
August 31, 2009 at 15:59:54
I've pointed you to the information about that at least twice, and told you of it at least three times.

Connecting Multiple Routers/Access Points
Go here:
http://linksys.custhelp.com/cgi-bin...

Enter 17252 (for WRT310N) in the Search box.

Click on the grey search button.

One of the methods is you need to DISABLE DHCP or similar on the Linksys - you DO NOT want to use that.


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