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Internal Hard Drive out post-defrag

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Name: poor_grad_student
Date: December 6, 2008 at 14:47:30 Pacific
OS: XP V2002 SP3
CPU/Ram: 2.17GHz Athlon 3000+
Product: Maxtor / 200GB INTERNAL
Comment:

Hello, I hope this is the appropriate forum as I'm having a hardware difficulty I'm curious if anyone has had experience with. I've taken some first steps based on similar threads but this typically seems to happen to FAT file systems, while mine is NTFS.

I have a 200gb Maxtor internal Hard Drive, several years old, connected as a slave to the primary IDE. This drive contains only music files and not the boot information. NTFS file system. There is no partition to my knowledge, at least I didn't create one. There could be a factory installed one, however, I'm not sure.

Following a windows livecare-recommended defrag, the drive claims to not be formatted. Othertimes I get a device not accessible message with something about an I/O error. I'd like to recover the 17gb of files if possible so I haven't reformatted it, and the size still shows 17gb used.

I've downloaded testdisk, diskpatch, and PC Inspector, and have the MaxBlast software from Maxtor that came with the drive installed already. I run into problems with each program, probably due to my lack of experience. Reading the guides isn't much help, either, as I don't really understand the primitives of file storage processes.

In testdisk, I select the drive, select "No Partition" then "Analyze" and as it Analyzes cylinders, "Read error" flashes the cylinder number sequentially, indicating to me that there is a problem reading each piece of data. Perhaps I should try specifying an Intel/PC partition?


I'll go through Diskpatch and PC Inspector again too and see where the problem starts but I can't do it at the moment. I would greatly appreciate it if anyone has thoughts or comments on this or wants to share a similar heartache. Thanks.



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Response Number 1
Name: StuartS
Date: December 6, 2008 at 15:53:19 Pacific
Reply:

>> There is no partition to my knowledge <<

There is, I can assure you of that. Every usable drive has at least one partition. It was put there before Windows was installed.

Try the test again specifying Intel/PC partition and see what that comes up with.

Be very careful though and read and understand everything you read on the screen. With these low level disk reading applications it is very easy to make a mistake and make a bad situation worse.

Stuart


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Response Number 2
Name: poor_grad_student
Date: December 6, 2008 at 20:28:47 Pacific
Reply:

Ok Update.

To be more clear, the drive:

Appears in device manager, working properly,
Appears in disk management, right size, "healthy"
Appears in My Computer, right letter and name

I have noticed a message flash recently about E:\M$ft.xxx (can't remember the extension, E:\ is the problem drive) although that isn't a file I've ever seen in there.


Testdisk has given me the following results:

Intel/PC Partition

Analyze
Partition: Read error; Quick Search? Yes

Partitions created under Vista? N

Structure: OK; A to Add Partition, L to Load backup, Enter to continue - Enter

No partition found or selected for recovery
Deeper Search? Yes

No partition found or selected for recovery

Intel/PC Partition
Advanced (looking for boot option)
No partition found. (boot option not there)

So although the drive shows up in device manager, disk management, and my computer, the all-powerful Testdisk can't find the partition.

(Full disclosure: before searching for Intel/PC partitions, I tried searching under "No Partition", I hope this hasn't caused irreversable damage, I never wrote anything to the drive)


The Maxtor software allows the following functions and results:

Drive-to-Drive copy: 0 files copied, 0 errors

Reformat Partitions: Finds a partition! No action taken. ("Update Partition Info" is available)

Partition Unallocated space: Selected drive has no unallocated space. MaxBlast 4 cannot create additional partitions on this drive

View Hard Disk Information:
A)Partition Table: MBR Partition table shows NTFS, Bootable? (NO), Begin CHS (N/A), End CHS (N/A), correct size
B)IDE Information: Bunch of stuff

I'm hesitant to use the Maxtor software to "update partition info" unless someone confirms that this won't prevent data recovery. I've also seen it suggested to roll back the driver for the HD, but again I don't want to take any actions until I hear it from one of the experts here. Other ideas that I've seen: defrag again??? Scandisk, and CHKDSK. I'll try PC Inspector and Diskpatch and see if I can get anything going.


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Response Number 3
Name: poor_grad_student
Date: December 6, 2008 at 20:52:45 Pacific
Reply:

Thanks Stuart for the advice. I just tried and the results are above. Any suggestions for a next step?


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Response Number 4
Name: OtheHill
Date: December 6, 2008 at 21:04:48 Pacific
Reply:

Reboot your computer and watch the POST screens at start up. The hard drive in question should be properly identified in those screens both by model and FULL capacity. If the screens show a capacity in the range of 127GB or so your BIOS is not 48 bit LBA compatible and your drive MAY be corrupt.

Post back stating what you see at start up.


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Response Number 5
Name: TopFarmer
Date: December 7, 2008 at 14:14:24 Pacific
Reply:

Are you running the XP version of Testdisk or DOS version ?
If the dos version (just tried) and it will not read the partition due to XP not letting it, you would have received a "16 bit MS_DOS Subsystem" pop up window notice.

If you are running the the DOS version , download the XP version or boot with a 98 start up floppy/cd.

The correct name will be testdisk_win.exe "for XP" not testdisk.exe "for dos".


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Response Number 6
Name: poor_grad_student
Date: December 7, 2008 at 15:51:31 Pacific
Reply:

Ok you're right Stuart I understand. The partition is not the wall, it's the empty space. So I have one partition. Is there any way to make it accessible again?


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Response Number 7
Name: OtheHill
Date: December 7, 2008 at 15:55:28 Pacific
Reply:

Did you try what I suggested in #4?


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Response Number 8
Name: poor_grad_student
Date: December 7, 2008 at 23:13:39 Pacific
Reply:

Thanks O, I just checked setup upon restart, and it has the correct drive Manufacturer, Model Number (6L200P0), and Capacity (203 gb). It is listed as First Channel Device 1, with my bootable HD listed as Device 0.

Additional information is also supplied:
-Cylinder: 65535
-Head: 16
-Precomp: 0
-Landing zone: 65534
-Sector: 255
-Transfer mode: UDMA 5

Do I need to change the disk geometry settings in Testdisk before scanning? Currently it won't find any Intel/PC partitions on the drive although it is listed as healthy in disk management, shows up in my computer, other utilities like System Restore and I used to be able to browse the folders and files using other programs' "Open" function, but now I get the "E:/ is not accessible, I/O device error" or "Do you want to format" message when trying to browse the files that way.

TopFarmer, I am using testdisk_win, that would've been an easy one though, and something I would be likely to do.

Could you please add whether it would be safe, or advisable, to turn off system restore or clear the cache?


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Response Number 9
Name: poor_grad_student
Date: December 8, 2008 at 00:55:20 Pacific
Reply:

Also when scanning with Find and Mount I can find the partition, partition 1, which is listed as the correct size. I haven't imaged or mounted the drive, as I'm not familiar with the process and will have to read up.


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Response Number 10
Name: TopFarmer
Date: December 8, 2008 at 05:25:10 Pacific
Reply:

Due to the IO errors would remove all power first and then reset both the IDE and power cables to the hdd. Try a different IDE cable and use a different power plug. Unless there is some type of hardware problem can not see why testdisk will not read the hdd. Will testdisk read the good hdd ?

{Could you please add whether it would be safe, or advisable, to turn off system restore or clear the cache?} I would say no , XP would then have to write to the hdd.


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Response Number 11
Name: poor_grad_student
Date: December 8, 2008 at 12:04:21 Pacific
Reply:

OK cool, thanks for the advice TopFarmer,

Testdisk can see the bad HDD, both my primary and the bad HDD show up, but when searching for partitions none can be found on the drive. I get "Read Error" counting sequentially through the cylinders, then when the scan is finished I get "Structure:OK" but "Partition: Read error". Testdisk finds the partition on my main bootable HDD no problem.

Interestingly, once I scan the bad HDD with testdisk, the drive shows up but no partitions do, then when I close testdisk the drive disappears from my computer, device manager, disk management, and any subsequent running of testdisk until I restart the computer, then it shows up again.

I can open her up and check the IDE and power supply. I thought this unlikely because I haven't touched the internals in the first place and the problem came up immediately following a defragmentation of that disk, but true, I/O error sounds like something physical might be loose. I could also hook it up to the secondary IDE alone by taking out the CD-ROM, but my situation seems better than most in that I still have the disk in device manager, disk management, and my computer, and don't want to mess that up, but it is time to try something new.

Thanks again for the advice TopFarmer, I'll try it out. Anyone else have any thoughts?


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Response Number 12
Name: OtheHill
Date: December 8, 2008 at 12:24:28 Pacific
Reply:

Try viewing the disk using a Live version of Linux. Knoppix is a good free version. Knoppix installs to and runs from ONE CDR or DVDR disk. It may be able to view and copy files from the disk.

Google for a download site. You will need a fast connection because the download is 700MB.


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Response Number 13
Name: poor_grad_student
Date: December 8, 2008 at 12:55:06 Pacific
Reply:

Thanks O,

I'm not familiar with operating in Linux or with the Knoppix program, although I have seen entire forums dedicated to its use. Is this an advanced maneuver, something I should study up on first?

I've tried to complete the download, but at each mirror site there are about 50 programs listed with cryptic filenames and no discussion of what is what, and about 20 of them have the ~700MB size. Also it suggests download via bit torrent, a process I've also resisted learning to this point. It may take a few days for me to learn Linux, Torrents, and Knoppix, especially since it is finals time in the phd program. I'll post back when I get it all together, but it looks like this might take awhile as I don't even understand the language in the first part of the Knoppix guide.

In the meantime, would you recommend using testdisk under altered disk geometry to try to find the partition? Do you think I permanently lost the ability to find it when I searched under the pretense of "No partition" rather than "Intel/PC partition"?


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Response Number 14
Name: OtheHill
Date: December 8, 2008 at 14:13:31 Pacific
Reply:

First off Knoppix is not very complicated to use. Has a graphical interface and will configure all your hardware automatically.

I know it is hard to find a good download site.

If you have the time you can also find sites that will sell you a bootable Knoppix disk for just a few dollars. If you are interested in that then Google for Knoppix CD. I will look and see if I can find a site I have linked in the past.

There is no guarantee this will solve your problem but I might. Linux uses a different type of file system so it may be able to find files that Windows can no longer see.

If that doesn't work and you do need to recover files from that disk you might wish to start a new thread here in the hardware forum inquiring about recovery software.

A member named aegis often suggests one that is shareware. The trial version only allows recovery of 4 files at a time. aegis states you can run the program multiple times, or of course you can buy it.

If it comes to that you could Private Message aegis here at CN and I am sure he would respond.


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Response Number 15
Name: TopFarmer
Date: December 8, 2008 at 14:24:38 Pacific
Reply:

[would you recommend using testdisk under altered disk geometry to try to find the partition?] I have never tried that function, but would not suggest it.


{Do you think I permanently lost the ability to find it when I searched under the pretense of "No partition" rather than "Intel/PC partition"?} unless you told testdisk to write to the hdd , then no.

Linux might do the job as posted by OtheHill. My personal taste, I do not care for knoppix, Tried several times to copy XP form NTFS to FAT32 and it was not a good copy. Most users have no problem with knoppix.
I prefer SimplyMEPIS--http://www.mepis.org/

(I should study up on first? ) can not say, on most comps it is not hard to use but on some it seems to be impossible.


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Response Number 16
Name: OtheHill
Date: December 8, 2008 at 14:28:02 Pacific
Reply:

I looked around and found a download site that doesn't require Torrent. Below is the link. The file you want is down the list a ways. I listed the exact file name below. You might also want the docs to go with it.

http://archive.cs.stedwards.edu/kno...

KNOPPIX V5.1.1CD-2007-01-04-EN.iso 03-Jan-2007 18:58 696M

Five below this file is docs/. Get that file for help.


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Response Number 17
Name: poor_grad_student
Date: December 8, 2008 at 14:43:44 Pacific
Reply:

Thanks so much guys, O you are great, and TopFarmer thanks for addressing my concerns.

I've initiated the Knoppix download and am going to read the guides as soon as I can find them in English or translate them from German. It looks like I'll also need to go get an external HD to write to, but this will make a good backup rather than compiling a whole library of CDRs.

Thanks again, I'll keep you posted on Knoppix progress.


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Response Number 18
Name: OtheHill
Date: December 8, 2008 at 15:26:14 Pacific
Reply:

Here is an article in English that may help you.

http://www.shockfamily.net/cedric/k...


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Response Number 19
Name: OtheHill
Date: December 8, 2008 at 15:42:13 Pacific
Reply:

Just remember if you use Cut & Paste and something goes wrong before the Paste command is performed you might lose the file/s that were cut. Copy & Paste can be a pain because you would need to keep track of which files have been processed.

A solution is to Copy & Paste and then after verifying the files are good then delete the original. Personally I think Copying and keeping the original disk as is until you KNOW the copy is good is the safest method.

Hope Knoppix works for you.


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Response Number 20
Name: poor_grad_student
Date: December 13, 2008 at 03:01:30 Pacific
Reply:

Knoppix did the trick! Awesome, and I feel like a true geek now that I've used a linux environment.

It was slow going, the files moved drives sooo slow and 1 every 100 or so would fail and I'd have to sit there and click next (I wanted to see what I lost so I didn't do 'accept all'). Even so I'm very happy to have the data back.

After I got the data to my main hard drive, I figured I might as well try some of the fixes I'd heard on the drive before wiping and reformatting it. I tried running chkdsk /f, but it wouldn't complete. I tried to degragment it, but got error messages and it wouldn't work either. I deleted the partition using Windows disk management but Windows couldn't close the deal and format the drive, instead I got an error message that Windows couldn't format the drive.

I thought I would have to return the drive and get a new one, but I tried the Maxtor software that came with it and it worked, reformatted the drive, fully accessible, and I got the data back over to the secondary HDD, of course not before I bought a Lacie 500 gb external HDD for backup ($99 on amazon with USB, firewire, and eSATA ports; the USB only version is only $89). I've backed up both drives' files to the external which will sit in its box in my closet. (Even so, I'm still worried about the backup failing simultaneously, would it be OCD of me to have dual backups?)

To those out there for whom testdisk isn't working to repair the partition or MFT, I suggest burning the Knoppix .iso file to disk, booting into Knoppix, and using the Konqueror browser to locate and copy your files over to a different drive. Knoppix was able to access a drive that windows said needed to be formatted.

Thanks so much OtheHill, and to you also TopFarmer and Stuart.


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Response Number 21
Name: TopFarmer
Date: December 13, 2008 at 05:25:14 Pacific
Reply:

glad you had success and the info on how.


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Response Number 22
Name: poor_grad_student
Date: December 13, 2008 at 06:21:42 Pacific
Reply:

thanks to you ;)


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Response Number 23
Name: OtheHill
Date: December 13, 2008 at 07:32:14 Pacific
Reply:

If you really want to protect your personal data, burn it to optical disk and put that away. If you have uber important data, burn multiple disks and store remotely. Safety deposit box works. Need the second size up though. 3x5 box is too small.

An external drive is convenient and suffices for a full image if you wish.

The data that is really important though is your personal stuff. I use drag to disk to instantly backup files I create. Burn music files to disk as you get them.

Drag to disk is a packet writer by Roxio and is part of their standard software. You need an extra burner dedicated to that purpose though or you won't use drag to disk. Ejecting disks is time consuming. I leave the disk in until somewhat full. Of course that is only the backup, not the primary copy.


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