Intermitent Sound on dell running windows 8

Dell Dimension 4550 desktop intel pentiu...
April 25, 2014 at 05:05:55
Specs: Windows 8.0, i7-3770 3.40Ghz/8 GB
Hi All

I have a dell XPS 8500 and the sound comes and goes on it. I get a notification that I am unplugging my speakers and plugging them in every couple of seconds and when the sound does work it is often muffled or echoed. Right now it doesn't work at all.

System Info
Windows 8.0
CPU: i7-3770 @ 3.40 Ghz
Ram: 8.0 GB
Sound Devices:
Bluetooth Audio device
Intel Display Audio
NVidia High Definition Audio
Realtech High Definition Audio.

Attempted Fixes
I have uninstalled the driver and downloaded a new one from Realtech, checked speakers on a different computer, refreshed windows 8(not reformat/reinstall), Checked for muted items, changed output devices, did a destructive reformat/reinstall fixing it for about a month.

Can anyone help me with this?

message edited by rbs70

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April 25, 2014 at 05:57:13
Only Dell have the correct drivers for Dell computers so that's where you should be downloading them from, not from Realtek.

Whilst it may be a Realtek sound chip, it's custom-made for Dell so requires a custom-made driver - only Dell has it.

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April 25, 2014 at 20:55:47
Still might be the speakers, their connecting cables or the motherboard/sound card socket. What happens if you gently wiggle the connection? Have you tried a different set of speakers?

message edited by DAVEINCAPS

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April 27, 2014 at 15:05:45
Hi Phil

not sure why 2 High Defination Audios are shown i n the list above.
If one is onboard, should it possibly be set to off?


Phil is 110% correct it is imperative the correct drivers are installed, otherwise almost certainly something will work incorrectly if at all.
Please advise if you have this problem when playing from ALL programs that provide sound. e.g.

a) remotely from internet - using youtube
b) locally from music file on your hard disk - using media player or similar

Or is the problem only when using certain applications?
Expanding on Dave's reply above, if there is a separate sound card, and other fixes have not worked, with the power off, I would pull/re-seat it 2 or 3 times to clean its contacts.
Full cleaning of the (cards) contacts can be done with a typist's rubber pencil.

Please advise back on progress.

Good Luck - Keep us posted.

message edited by Mike Newcomb

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