|Are the ink cartridges genuine Epson products? |
I can't see where the processor brand should have anything to do with the printers not working.
Keep in mind who you deal with when first contacting tech support. Level one techs go off a prompt sheet. Even when you move up to higher level you can get erroneous information. I have also read about counterfeit ink cartridges.
I had the third person I spoke with on My Konica Minolta assure me I needed a new fuser cartridge. I bought one from them and it didn't solve the issue. Turned out to be a bleck toner cartridge.