I just bought this laptop, brand new!

October 16, 2013 at 19:16:40
Specs: Windows 8
Have a brand new gateway windows 8 Laptop turned it on this afternoon and it's froze at the Gateway Logo will not boot up?? When I plug in power cord it used to make a bing sound, now it's silent. I can barely hear the fan running but it won't do anything? Any Ideas of what caused this or what to do?

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October 16, 2013 at 19:35:19
What caused it is anyone's guess, probably a failed hard disk but with a brand new laptop, who can tell.

What to do about it. Contact either the vendor or Gateway and get them to fix it under the guarantee. Trying to fix it yourself could invalidate the guarantee and could be no better off.


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October 16, 2013 at 20:39:39
Take it back to the store for a refund or replacement.

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October 16, 2013 at 20:47:55
Absolutely take it back. If it ends up a simple fix that they can do immediately, that's fine, but if it is really that new, don't let them make you come back or tell you they are sending it off for repair and evaluation, insist on immediate satisfaction. Tell them to fix it now or replace it now. Some open boxed items are quick instore repairs and all refurbs are repairs where something was not right the first time.

You have to be a little bit crazy to keep you from going insane.

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