The best you can do is updating the firmware and reset your printer. If issue still persists and if the printer is under warranty kindly send me a Service Tag in a Private Message as it's likely your printer is experiencing hardware issues and I will look what best I can do for additional assistance or repair.
You can even refer to the URL mentioned which will guide in fixing a Printer Paper Jam issue: http://www.computerhope.com/issues/...
*kindly do not post your Service Tag on the open forum.
Thanks & Regards