i click start then click switch off pc stays

October 12, 2011 at 03:07:19
Specs: Windows XP
i have windows xp when i switch dtart button i have a choice ie switch user/ switch off/ restsart then i click switch off and nothing happens

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October 12, 2011 at 20:27:47
Usually that means you have some software running that doesn't want to shut off. You might try a CTRL-ALT-DEL to open task manager and manually shut down all the stuff in the applications tab. If the PC shuts down OK after that then one of those programs was the problem. You can also run MSCONFIG and adjust what's running there. Some info on that here:


MS says you may need to install the latest service pack:


Might also depend on what you mean by 'nothing happens'. Does it lock up? Do you get a never-ending hourglass mouse pointer? Does it get to a 'windows is now shutting down' screen?

When did it last work OK? Since then did you change any hardware or software?

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