I can't sign in to my laptop

January 23, 2014 at 16:55:14
Specs: Laptop
My laptop won't let me sign in I go to the blue screen that has my picture and type in my password and it says wrong password and PC is off line .

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January 23, 2014 at 17:13:01
Caps lock key on? Keyboard working OK? Did you forget the password or could you or someone else have changed it? Passwords don't generally change on their own.

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January 23, 2014 at 22:21:43
There are freeware bootdisk ISO files you can get to fix this login issue. One is called KonBoot. There is a free version and a version you will have to pay for. Depending on your operating system, you can use the free version to get into your operating system. Just burn the ISO file to a CD disk and boot off it from the BIOS boot menu, sometimes the F12, or F11 key will bring you into the boot screen. Run the ISO and wait for the program to boot to your welcome screen. Then just press enter without entering a password. Then you can go into the control panel, users, and change your password or create a new user.

Lastly, KonBoot might offer files to be placed on a USB flash drive if you cannot understand what to do with the ISO file.

message edited by Petlydecker

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