I cant right click in my computer

Windows Xp Home Edition S
August 26, 2008 at 00:11:13
Specs: SP, 512mb of Ram

hey guys can you help me please i cant right click on local disk or any of the disk drives for some reason.when i do right click on it it sais Windows Explorer on the top and it sais send or dont send but that doesnt do anything and after that.It comes up with Dr Watson Postmortem Debugger and that sais dont send. So is this a virus
PLZ HELP!!!!!!

See More: I cant right click in my computer

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#1
August 26, 2008 at 10:42:20

If this is a corded mouse, try another mouse.
It's common for individual wires to get broken inside the cord, usually right where it enters the mouse. If a wire is severed, if it's insulation is still intact, if the wire ends are touching, the behavior of the mouse will be erratic.

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#2
August 26, 2008 at 22:31:52

nah my mouse is cordless its something wrong in my computer coz when i right click on other stuff it works like desktop thats the problem

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#3
August 27, 2008 at 16:41:23

Sometimes what doesn't work in My Computer will work in Windows Explorer.
Have you tried Right clicking on the drive letters in Windows Explorer?
(All Programs - Accessories - Windows Explorer).

I always have a shortcut to Windows Explorer on my desktop of my computers, and I put one on the desktop of any computer I work on. There are things you can do in it you can't do in My Computer, and visa versa.
...........

The Dr Watson Postmortem Debugger message is produced by a utility built into XP called Dr Watson - it sometimes automatically pops up a message in Windows about errors some program is making. It wasn't Dr Watson that caused your computer to freeze - it was the program, or file, it was trying to report about. Dr Watson can't prevent a crash, it just tries to report about the errors, and Dr Watson and that message is not malware itself, and the program that produced the error may or may not be malware (a virus or spyware or a trojan or a worm, etc., etc.)- but usually it isn't.

When did you first notice this problem?

Was it after you had installed some software?
I found a lot of "hits" when I searched on the web using: Dr Watson Postmortem Debugger that had the situation someone had gotten this error message and a crash after installing some software - in most cases un-installing it, or un-installing it, then re-installing it the proper way, cured the problem.

There are lots of program installations that will produce problems if you DO NOT follow the installation directions properly.
e.g. you need to have a minimal number of programs running when you install it, and many tell you to Disable any anti-malware program you have running while installing the software - usually you just need to disable the resident scanner part of it - the part that is always running in the background.
............

In any case...

If you want to know more about Dr. Watson (including how to disable it), go to Help and Support in Windows and do a search for "dr. watson".

If you run Dr Watson
- Start - Run - type: drwtsn32 (click OK)
it shows you where the log file is on the first window if you want to see if there's a log file there.

How do Dr. Watson logs help me find the cause of a crash?
http://www.incognito.com/support/We...



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Related Solutions

#4
August 28, 2008 at 00:48:01

Well i did Have a big virus application error and my computer had to be reprogrammed because of the application error Issas.exe.It only crashes when i right click on local disk and the other disk drives nothing else.

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#5
August 28, 2008 at 07:36:50

Have you tried Right clicking on the drive letters in Windows Explorer?


"my computer had to be reprogrammed "

If by that you mean Windows was re-loaded from scratch, then the virus you used to have probably has nothing to do with your present problem.
Nothing you have mentioned so far points to malware. Look for the Dr Watson log file and examine it.


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#6
August 29, 2008 at 06:12:12

i found log file path is that it? When i open it up it has drwtsn32-notepad and that explains the errors and stuff in there.Is that right?

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#7
August 29, 2008 at 06:23:03

i think i found it.It sais drwtson32-notepad and it explains about errors and stuff is that it and there is another file called user.dmp.Is this right?

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#8
August 29, 2008 at 21:57:40

Yes that's them.

See and use the link at the end of response 3.

That's on a site about broadband, so you don't necessary need to pay heed to the DNS stuff in the procedure, but it reveals the name of the program or driver that is causing the error - tell us what file that is - that may be a good clue.
.....

Also take a look at your Windows Event Viewer.
Control Panel - Administrative Tools - Event Viewer
(If you see a few large icons and don't see Administrative Tools, click on Switch to Classic view at left)

Look for errors listed under Applications or System, near the top of each list .

If you see Red errors, double click on the line it is beside, and see what info it provides.
Click on the blue link in the message to go to the Microsoft site to see if they have any further info about the error.

A yellow error Userenv is a common error and nothing to be concerned about, at this time.


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#9
August 30, 2008 at 00:23:41

is that alright if i copy and paste the errors from the drtwatson32-notepad on here? To see what the error is?? or do i have to do something else

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#10
August 30, 2008 at 00:26:51

here is the error i found

Application exception occurred:
App: G:\WINDOWS\Explorer.EXE (pid=1464)
When: 7/28/2008 @ 20:11:08.609
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: MICK-0YO9GQ7VOK
User Name: Mick
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 15 Model 2 Stepping 9
Windows Version: 5.1
Current Build: 2600
Service Pack: 1
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner:

*----> Task List <----*
0 System Process
4 System
488 smss.exe
536 csrss.exe
564 winlogon.exe
608 services.exe
620 lsass.exe
792 Ati2evxx.exe
820 svchost.exe
864 svchost.exe
936 svchost.exe
960 svchost.exe
1040 Ati2evxx.exe
1136 spoolsv.exe
1452 CTsvcCDA.exe
1464 Explorer.EXE
1476 DVDRAMSV.exe
1604 MsPMSPSv.exe
1840 SOUNDMAN.EXE
1880 AGRSMMSG.exe
1908 InCD.exe
1944 MOM.EXE
1992 Ikeymain.exe
2000 Amoumain.exe
2020 RAMASST.exe
164 ccc.exe
1252 wpabaln.exe
2664 drwtsn32.exe


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#11
August 30, 2008 at 00:32:49

Application exception occurred:
App: G:\WINDOWS\Explorer.EXE (pid=1464)
When: 7/28/2008 @ 20:11:08.609
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: MICK-0YO9GQ7VOK
User Name: Mick
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 15 Model 2 Stepping 9
Windows Version: 5.1
Current Build: 2600
Service Pack: 1
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: Mick Burt

*----> Task List <----*
0 System Process
4 System
488 smss.exe
536 csrss.exe
564 winlogon.exe
608 services.exe
620 lsass.exe
792 Ati2evxx.exe
820 svchost.exe
864 svchost.exe
936 svchost.exe
960 svchost.exe
1040 Ati2evxx.exe
1136 spoolsv.exe
1452 CTsvcCDA.exe
1464 Explorer.EXE
1476 DVDRAMSV.exe
1604 MsPMSPSv.exe
1840 SOUNDMAN.EXE
1880 AGRSMMSG.exe
1908 InCD.exe
1944 MOM.EXE
1992 Ikeymain.exe
2000 Amoumain.exe
2020 RAMASST.exe
164 ccc.exe
1252 wpabaln.exe
2664 drwtsn32.exe


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#12
August 31, 2008 at 12:52:57

I was very busy yesterday and didn't have time to answer.

Did you find anything in Event viewer?

It was okay to post that, but DO NOT post H...J... T...! logs on this site! There is no one who answers here who specializes in finding problems in those, and they take up too much space.

All you needed to post was:

App: G:\WINDOWS\Explorer.EXE (pid=1464)

Exception number: c0000005 (access violation)

1464 Explorer.EXE

Was there text after that, like seen at the link at the end of response 3?
Or text in the other file like that?

If yes, follow the directions at that link and post the Fault line, and the State dump for thread line.

Is your Windows installed on your G logical drive?
If it is, when you look at System Information
(Start - Run - type: msinfo32, press Enter or click on OK)
on the right side on the first screen you see, it will say
Windows directory: G:\Windows

If that is not your case, that explorer.exe is probably malware.


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#13
September 1, 2008 at 01:51:09

yeah i see G:\Windows.How do i post to the fault line i dont understand?

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#14
September 1, 2008 at 09:34:34

For the THIRD TIME,
Did you look to see if there is anything in Event viewer?
See response 8.

If there are errors there, that information could be very useful!
...................

If what I have found on the web is typical, the part of the Dr Watson log file you copied and pasted here was only the first bit of it.

You open the log in Notepad and use Search - Find to search for: fault

If you don't see it find a line that begins with FAULT, then click next repeatedly, until you DO see the line that begins with FAULT.

But - I have come to the conclusion it doesn't matter much. Don't bother.

You have a very generic error.
Some program is causing a
Exception number: c0000005 (access violation)

That is an extremely common error.

It may be caused by explorer.exe itself, or more likely, by some program that needs to use explorer.exe.
......

You have not said so specifically but I believe you are finding right clicking on the drive letters in Windows Explorer works fine.

I have seen this situation before - where right clicking on drive letters in My Computer does NOT work normally but it DOES in Windows Explorer - on someone else's computer, and I eventually fixed the problem. However, I don't recall at the moment what I did. I probably made some notes on paper or in a text file but I would have to search for them.

Off the top of my head, you could try this.

Running SFC (system file checker) might fix your problem, and running it can do no harm.

Your Windows CD must have SP2 updates included on it. If it does, it has SP2 printed on the original CD.

Insert the Windows CD in a drive.

Start - Run - type: cmd (click on OK or press Enter)

(the reason for doing that is if you get any error messages, they will often display in that black window, even if they disappear right away before you can read them in Windows)

type: sfc /scannow (press Enter)
(a space after sfc)

SFC will then check essential system files that are on your system and compare them to ones on the original CD. If any are found to be corrupted or miising, they will be replaced.

SFC has bugs in it.
You will probably have to sit in front of the display to make sure it finishes - e.g. it may take 20 minutes.
It is likely you will be prompted to insert a Windows CD that has a description that sometimes is NOT the version you have, and that version may vary. The only important common denominator is the Windows CD must have SP2 updates included on it if SP2 updates or SP3 updates have been installed on your system, otherwise SFC will not accept the CD as being the one it wants, and SFC will never fiinish.
Just click on Retry or simlar as many times as it takes to get all the way through and finish it's progress, indicated by it getting to the end of the green bar in the progress display that popped up.

If you have SP3 updates installed, that may not happen to you at all.

You will probably get no messages about what it is doing, or whether it replaced files or not.
When it has finished,
remove the Windows CD,
reboot the computer,
and see if your problem is still there.


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#15
September 3, 2008 at 01:08:42

no i cannot right click in windows explorer i tried that and ill have a look at event viewers now and i did the disk it still doesn't work

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#16
September 3, 2008 at 01:33:33

and i found a few errors in event viewer

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